TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Ease of shopping OK. However product received was very disappointing and inadequate as a good pad for ball of the foot. I would like to return.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Robert! We are happy to hear that you found our website easy to navigate, but we are sorry that your ball of foot cushions will not meet your needs. We are more than happy to help you with a return or exchange of another product that is better suited to your needs. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance. We appreciate your business!

Posted 2 years ago

“Easy and quick process.”

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Posted 2 years ago

Thank you for your feedback, Nichole! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“Easy website to navigate, lots of choices to suit my specific needs, and online chat feature very responsive to my question.”

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Posted 2 years ago

Thank you for your feedback, Theodore! We are happy to hear that you found our website easy to navigate, and that our Customer Service Team was able to answer your question quickly via our chat feature. We appreciate your business!

Posted 2 years ago

“Fast delivery”

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Posted 2 years ago

Thank you for your feedback, Victor! We are happy to hear that your order arrived to you quickly. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“Haven’t received them yet”

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Posted 2 years ago

Thank you for your feedback, Sandra! Per your tracking, it appears as if your order left our warehouse on 2/13 and last scanned as "Your item arrived at the Post Office at 5:43 am on February 16, 2023 in BATON ROUGE, LA 70801." You can find those tracking details here: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206218838241340 As your order is currently preparing for delivery, it will likely be with you either today or tomorrow. We hope you enjoy it when you receive it, and we appreciate your business.

Posted 2 years ago

“Easy to navigate. Fit test is very helpful.”

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Posted 2 years ago

Thank you for your feedback, Allen! We are happy to hear that you were able to utilize our fit test to get the best fit for your needs. We appreciate your business!

Posted 2 years ago

“Great products Great service You won’t be disappointed”

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Posted 2 years ago

Thank you for your feedback, James. We are happy to hear that both our service and products are up to par! We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“Excellent service. Excellent insoles. Glad I chose them (pressure relief)”

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Posted 2 years ago

Thank you for your feedback, Frederick! We are happy to hear that your insoles are working out well for you, and that you had a positive experience while shopping with us. We appreciate your business!

Posted 2 years ago

“No returns!? lame . Near impossible to simply find replacement for exact product I bought from you before. Online shopping for a anything requiring fit should include returns.”

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Posted 2 years ago

Thank you for your feedback! We are sorry to hear that your insoles did not work out well for you fit-wise. We do offer returns for qualifying products. As listed on Clearance product pages, Clearance items are final sale and not eligible for return. We will be reaching out to you privately regarding this matter to see what we can do to resolve this issue for you. We appreciate your business!

Posted 2 years ago

“Good communication and quick service.”

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Posted 2 years ago

Thank you for your feedback, Rebecca! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“Extremely easy to find what I was looking for and being able to ship it.”

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Posted 2 years ago

Thank you for your feedback, Jeff! We are happy to hear that you were able to find what you were looking for easily on our website. We appreciate your business!

Posted 2 years ago

“Easy pleasant transaction! Quick shipping!”

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Posted 2 years ago

Thank you for your feedback, Kristen! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“Great selection easy to use website”

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Posted 2 years ago

Thank you for your feedback, Steven! We are happy to hear that you found our website easy to navigate, and that you were impressed with our selection of products. We appreciate your business!

Posted 2 years ago

“Expensive. Like that they are thin and hope that they work.”

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Posted 2 years ago

Thank you for your feedback! We hope that your Pedag insoles work out well for you. The pricing of our products is set directly from the manufacturer, and we are unable to retail below that set price. We offer sales and promotions regularly to help offset the price. We show that you are signed up for our marketing emails, so you will be notified when we are running a sale. We hope you enjoy your insoles, and we appreciate your business!

Posted 2 years ago

“the insoles are so thin.... they are like paper”

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Posted 2 years ago

Thank you for your feedback, Theresa! We are sorry to hear that your insoles were not as expected. We do show that you already wrote into our Customer Service helpdesk regarding this issue, but we will also be reaching out to you privately to address this matter and ensure we get it resolved for you. We appreciate your business!

Posted 2 years ago

“Haven’t had a chance to fully feel the results of my new insoles. They seem to help my problems. One thing I would like to say, never ship anything usps. I cannot begin to tell you the problems I’ve had with them!!!”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Steve! We are happy to hear that your insoles seem to be working out well for you so far. We ship most of our orders out via USPS and the majority of our orders are delivered successfully. If you ever run into a problem with your delivery in the future, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com and we will happily look into it for you. We appreciate your business!

Posted 2 years ago

“Both my husband and I have been wearing insoles from t The Insole Store for more than 15 years. We both had had plantar fasciitis twice before. Once we started wearing their Powerstep insoles we have both Never had sore arches/feet again. The online The Insole Store has always had the items we wanted, at a great price and delivered fast. In all our transactions with them we have never been disappointed! We highly recommend them. The Hancocks”

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Posted 2 years ago

Thank you for your feedback, Nat! We are happy to hear that both you and your husband have found success with our PowerStep insoles over the years. We are also happy to hear that your shopping experiences with us have been positive, and that we always have the items you need. We appreciate your continued support and business!

Posted 2 years ago

“Never got the product”

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Posted 2 years ago

Thank you for your feedback, Doug. We are sorry to hear that you have not yet received your order. Per your tracking link, your package left our warehouse on 1/30/23 and last scanned as "Your item is being held at the WASHINGTON, MI 48095 post office at 10:09 am on February 1, 2023. This is at the request of the customer." You can find those tracking details here: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206218817445523 Your order will have to be picked up from the post office as it is being held per customer request. If we can help with anything else, please let us know. We appreciate your business!

Posted 2 years ago

“I've been a customer of your company for more than 5 years. At that time I have always bought the Sole shoe insert. This time I couldn't find it. So I tried a different brand. NOT for me. Therefore I need to return them to you all. Please send information on how to do this. Thank you.”

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Posted 2 years ago

Thank you for your feedback, Graciela! We are sorry to hear that the new insoles you tried were not a good fit for your needs. We will happily follow up with an email containing the information needed to initiate a return/exchange. We are also happy to help you select a different insole that is more comparable to the Sole insoles you were wearing previously. We appreciate your business!

Posted 2 years ago

“easy to access and find what I needed”

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Posted 2 years ago

Thank you for your feedback, Anthony! We are happy to hear that you were able to find what you needed easily on our website. We appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews