TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Customer service is effective and efficient. Thank you for outstanding attention to detail.”

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Posted 3 years ago

Thank you for your feedback, Eugenia! We are happy to hear about your positive shopping experience. We appreciate your business.

Posted 3 years ago

“Very good purchess, love the slip on’s”

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Posted 3 years ago

Thank you for your feedback, Pete! We are happy to hear that you are enjoying your order. We appreciate your business!

Posted 3 years ago

“My experience with the representative was good and I was able to get the information needed.”

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Posted 3 years ago

Thank you for your feedback, Linda! We appreciate your business.

Posted 3 years ago

“I love the Pedag shoe inserts. They help greatly with foot pain from plantar fasciitis.”

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Posted 3 years ago

Thank you for your feedback! We are happy to hear that the Pedag inserts are working out well for you. We appreciate your business.

Posted 3 years ago

“I love my walking/running insoles. I notice an improvement in my stride right away. i hv=ave less joint pain when I use them.”

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Posted 3 years ago

Thank you for your feedback, Melvin! We appreciate your business.

Posted 3 years ago

“These are necessary for me to walk, providing support and comfort. I need to remember that they do wear out and need to be replaced.”

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Posted 3 years ago

Thank you for your feedback, Connie! We are happy to hear you found your perfect insoles. We appreciate your business.

Posted 3 years ago

“Love the shoes especially the sandals. Site was easy to navigate.”

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Posted 3 years ago

Thank you for your feedback, Catherine! We are happy to hear about your positive shopping experience. We appreciate your business.

Posted 3 years ago

“The process was easy and it arrived quickly.”

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Posted 3 years ago

Thank you for your feedback, Stanley! We appreciate your business.

Posted 3 years ago

“Love love these insoles I don't need to wear great big shoes with prosthetics Thanks”

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Posted 3 years ago

Thank you for your feedback, Tess! We are happy to hear that you found your perfect insoles. We appreciate your business.

Posted 3 years ago

“very good product and service---”

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Posted 3 years ago

Thank you for your feedback, Mark! We are happy to hear that you had a positive shopping experience. We appreciate your business.

Posted 3 years ago

“Very easy on-line order as my wife was unable to locate your product in Ontario, Canada. She is really taken with the quality and comfort of the shoes.”

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Posted 3 years ago

Thank you for your feedback, Stephen! We are happy to hear about your positive shopping experience. We appreciate your business.

Posted 3 years ago

“I received the wrong product.”

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Posted 3 years ago

Thank you for your feedback, Rebecca. We show that you placed an order for the Orange Insoles - Full-Length Size E: Men's 8-8.5 / Women's 9.5-10 and this is what was shipped. If this is not what you meant to order, please feel free to reach out to us at 866-858-1294 or Help@TheInsoleStore.com so that we can help you get them exchanged. We appreciate your business.

Posted 3 years ago

“The insoles provide excellent comfort.”

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Posted 3 years ago

Thank you for your feedback, Dale! We appreciate your business.

Posted 3 years ago

“Excellent insoles for my metatarsalgia. Very good price. I’ve been using them now for two months and they work perfectly. I can walk 2-5 miles daily with very little foot pain, neuropathy and bunionette pressures.”

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Posted 3 years ago

Thank you for your feedback, Diane! We are happy that you found your perfect insoles. We appreciate your business!

Posted 3 years ago

“I wish the shipping time would be faster. I understand I got free shipping but it's almost 2 weeks and I still haven't received my shoes”

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Posted 3 years ago

Thank you for your feedback, Suthasinee. We apologize for any inconvenience. We show that your order was placed on Saturday, May 28. Since Memorial Day was the following Monday, May 30th and the mail carriers were observing a holiday, your order went out first thing on Tuesday, June 1st. However, we do show that your shipment was delivered on June 11th. With our Free Shipping option, the estimated delivery window is 5-8 business days after the date of shipment. If you have any further questions, please feel free to contact us at 866-858-1294 or Help@TheInsoleStore.com We appreciate your business.

Posted 3 years ago

“Product arrived so quickly and was exactly what I was hoping for.”

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Posted 3 years ago

Thank you for your feedback, Kari! We appreciate your business.

Posted 3 years ago

“Great product selection allowed me to find just what I needed. Items were Shipped promptly as well.”

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Posted 3 years ago

Thank you for your feedback, David! We are happy to hear about your great shopping experience. We appreciate your business.

Posted 3 years ago

“Im sorry but i still haven’t received the product yet!!!”

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Posted 3 years ago

Thank you for your feedback, Linda. We will be reaching out to you via email in regards to your shipment. We appreciate your business.

Posted 3 years ago

“Good product at a more resonable price.”

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Posted 3 years ago

Thank you for your feedback, Tim! We appreciate your business.

Posted 3 years ago

“My Podiatrist suggested Your product, I purchased the inserts & felt immediate relief...”

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Posted 3 years ago

Thank you for your feedback, Mark! We are happy to hear that you are enjoying your order. We appreciate your business.

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews