TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Great customer service”

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Posted 3 years ago

Thank you for your feedback, Michelle! We appreciate your business.

Posted 3 years ago

“The website was very user friendly. Did not have any problems ordering the item I was looking for.”

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Posted 3 years ago

Thank you for your feedback, Paula! We appreciate your business.

Posted 3 years ago

“The Insole Store had exactly what I was looking for and at a great price!”

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Posted 3 years ago

Thank you for your feedback, Susan! We appreciate your business.

Posted 3 years ago

“EZ shopping and fast delivery. I purchased Olukai shoes. Comfortable and highly convenient. My delivery times are a bit longer living out in the sticks.”

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Posted 3 years ago

Thank you for your feedback, William! We are happy to hear about your positive shopping experience. We appreciate your business.

Posted 3 years ago

“Very easy to navigate the website. Fast shipping.”

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Posted 3 years ago

Thank you for your feedback, Steven! We appreciate your business.

Posted 3 years ago

“Easy to order, economical, efficient website and the insoles have come in reasonable time from USA to Australia. The insoles are just what I hoped for a fit beautifully. Fantastic.”

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Posted 3 years ago

Thank you for your feedback, Chris! We are happy to hear about your positive experience. We appreciate your business.

Posted 3 years ago

“i think they are great however I think i need a little more thickness than these provide.”

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Posted 3 years ago

Thank you for your feedback, Beverlee! If you need assistance finding a product that is better suited to your needs, please feel free to contact our customer service team at 866-858-1294 or Help@TheInsoleStore.com. We appreciate your business.

Posted 3 years ago

“Great customer service. I ordered a size too large. Had to return. Did not appreciate the restock fee and it was resolved.”

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Posted 3 years ago

Thank you for your feedback, Dana! We are happy to hear about your positive experience. We appreciate your business.

Posted 3 years ago

“Love these”

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Posted 3 years ago

Thank you for your feedback, Aaron! We appreciate your business.

Posted 3 years ago

“I just wished shipping was not so expensive, that is the only reason why I gave it 4 stars. Everything else was great!! Thank you”

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Posted 3 years ago

Thank you for your feedback, Susan! We currently offer just the one shipping option for Standard International orders at $9.99 USD. We are always looking for more cost-efficient ways to ship orders to our customers, and we thank you for passing your thoughts along. We appreciate your business.

Posted 3 years ago

“Everything was fine.”

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Posted 3 years ago

Thank you for your feedback, Scott! We appreciate your business.

Posted 3 years ago

“love the insoles very comfortable have them in my house shoes, work shoes, and dress shoes.”

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Posted 3 years ago

Thank you for your feedback, Charles! We are happy to hear that you are enjoying your insoles. We appreciate your business.

Posted 3 years ago

“Excellent quick service on the purchase.”

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Posted 3 years ago

Thank you for your feedback, Donna! We appreciate your business.

Posted 3 years ago

“TheInsoleStore's products are five star and the service is the best! We love, love, love 💕 the socks!”

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Posted 3 years ago

Thank you for your feedback, Debra! We are happy to hear about your great shopping experience. We appreciate your business.

Posted 3 years ago

“The product is a knee band and is the BEST. WEARING IT RIGHT NOW.! It came in just a couple of days. Very happy lady!”

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Posted 3 years ago

Thank you for your feedback, Kathleen. We are happy to hear about your positive shopping experience. We appreciate your business!

Posted 3 years ago

“Quick shipping and as ordered!!”

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Posted 3 years ago

Thank you for your feedback, Kim! We appreciate your business.

Posted 3 years ago

“Fast delivery. Reasonably priced products”

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Posted 3 years ago

Thank you for your feedback, Denise! We appreciate your business.

Posted 3 years ago

“Please stop sending me advertising emails. That is the quickest way to lose me, and probably many other current and future customers. I buy the product, I pay, just be happy deliver as quick as tou can and eave me alone, until I buy again. Thank you”

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Posted 3 years ago

Thank you for your feedback, Emile. We have removed you from our marketing emails. We appreciate your business.

Posted 3 years ago

“The company sent the wrong insoles”

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Posted 3 years ago

“The insoles worked weel for me over 10 hour bicycle rides.”

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Posted 3 years ago

Thank you for your feedback, Randy! We appreciate your business.

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews