TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“These OOFOS are great. I have a wide foot and a high arch. The original sandals fit perfect. They give me the support I need. I wear them all day long.”

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Posted 3 years ago

Thank you for your feedback, Susan! We are happy to hear your sandals are working out well for you. We appreciate your business.

Posted 3 years ago

“We are still waiting on the order to arrive they haven’t come yet”

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Posted 3 years ago

Thank you for your feedback, Jacqueline. We apologize for the inconvenience. We do show that your shipment is in Australia. Unfortunately, due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. If you have any further questions, please free to reach out to our customer service team at Help@TheInsoleStore.com. We appreciate your business.

Posted 3 years ago

“Finding the merchandise I wanted and making the purchase was very easy. My purchase arrived promptly. Now PLEASE stop sending me endless emails trying to get me to buy other stuff. I know who you are and how to reach you when I need more insoles. I don't appreciate having my Inbox filled. It borders on spam. Thank you.”

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Posted 3 years ago

Thank you for your feedback, Peggy! We are happy to hear about your positive shopping experience. We have unsubscribed you from our marketing emails, and we sincerely apologize that they were an inconvenience to you. We appreciate your business.

Posted 3 years ago

“Been buying your insoles for my work boots … they make such a difference ! Lost count how many I have purchased I get close to a year or 8 months out of them.”

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Posted 3 years ago

Thank you for your feedback, Jim! We are happy to hear that you found your perfect insoles. We appreciate your business.

Posted 3 years ago

“Quick delivery and excellent product”

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Posted 3 years ago

Thank you for your feedback, Stephanie! We are happy to hear about your positive experience. We appreciate your business.

Posted 3 years ago

“Execellant customer service!!”

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Posted 3 years ago

Thank you for your feedback, Trudy! We appreciate your business.

Posted 3 years ago

“I am delighted with the Powerstep flip-flops. I originally ordered the wrong size but TheInsoleStore took back the original and replaced it with the correct size.”

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Posted 3 years ago

Thank you for your feedback, James! We appreciate your business.

Posted 3 years ago

“Thank you but the purchase I made was a disappointment. Service was fine.”

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Posted 3 years ago

Thank you for your feedback, Kelly. If you need assistance finding a product that is better suited to your needs, please feel free to reach out to our customer service team and we would be more than happy to help you out with a product recommendation. If you have any questions or need help with anything else, please feel free to reach out to us at 866-858-1294 or Help@TheInsoleStore.com. We appreciate your business.

Posted 3 years ago

“I needed to make a return and they were very accommodating. Everything shipping quickly and I got the insoles that work best for me.”

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Posted 3 years ago

Thank you for your feedback, Jessica! We are happy to hear about your positive experience. We appreciate your business.

Posted 3 years ago

“They were very helpful. Would recommend a friend to buy from ThelnsoleStore”

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Posted 3 years ago

Thank you for your feedback, Linda! We appreciate your business.

Posted 3 years ago

“Bought a pair of blue flip flops for $59, they are worth every penny! They’re amazing, sooooo comfortable, cushioned very well especially in the heel and instep! Probably be buying a couple more pair during summer! Where have you guys been? 👍👍”

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Posted 3 years ago

Thank you for your feedback, Dan! We are happy to hear you are enjoying your sandals. We appreciate your business!

Posted 3 years ago

“useless. stop contacting me”

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Posted 3 years ago

Thank you for your feedback, Ruth. An automated email is sent out to ask customers to rate their shopping experience, and another is sent to the customer to rate their product. We are sorry if those emails have been an inconvenience to you. We show that you are not subscribed to our marketing emails, so you should not be receiving any more emails from us unless they pertain to an order you have placed. If you have any questions or need further assistance with anything at all, please feel free to reach out to us at 866-858-1294 or Help@TheInsoleStore.com. We appreciate your business.

Posted 3 years ago

“I was so happy to find the insole store. Almost nobody has good supporting insoles for plantar faciatis locally. The prices are better than going direct to the manufacturer. Good value on a good product.”

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Posted 3 years ago

Thank you for your feedback, Kelly! We appreciate your business.

Posted 3 years ago

“Very comfortable”

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Posted 3 years ago

Thank you for your feedback, Ozzie! We appreciate your business.

Posted 3 years ago

“Love these shoes. They are so comfortable”

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Posted 3 years ago

Thank you for your feedback, Majorie! We are happy to hear you are enjoying your shoes. We appreciate your business!

Posted 3 years ago

“My experience was great. Shoes came quickly and I love them.”

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Posted 3 years ago

Thank you for your feedback, Cynthia! We are happy to hear about your positive experience. We appreciate your business.

Posted 3 years ago

“I’ve been looking for these for my shoes since I found them at the New Balance store and they quit carrying them. I have terrible foot problems due to a podiatrist making a surgical mistake on my foot. I absolutely love these!!! Glad to have a source to get more when I need them!”

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Posted 3 years ago

Thank you for your feedback, Laura! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“I've ordered the same hard bottom insoles 3 times, and I love them. I no longer have pain with my plantar fasciitis. Deliveries are fast. I will continue ordering products from the insole store.”

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Posted 3 years ago

Thank you for your feedback, Pamela! We are happy to hear that you found your perfect insoles. We appreciate your business.

Posted 3 years ago

“I VALUED THAT YOUR PRODUCT PRICE HAD NOT RISEN & WAS SHIPPED THE SAME DAY, ARRIVING QUICKLY!”

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Posted 3 years ago

Thank you for your feedback, Barabara! We are happy to hear about your positive experience. We appreciate your business.

Posted 3 years ago

“These are very comfortable. The price was reasonable and they arrived quickly. One insert discolored on the edges to a very dark brown, after first use but does not affect comfort.”

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Posted 3 years ago

Thank you for your feedback, Paul. We appreciate your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews