TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I love these insoles and your store is the only place I can get them. You gave me great pricing, easy ordering and timely delivery. Great Company!!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Autumn! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“Outstanding”

Helpful Report

Posted 3 years ago

Thank you for your feedback, John! We appreciate your business.

Posted 3 years ago

“When I buy a pair of running shoes I buy sorbothane as well”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Ken! We appreciate your business.

Posted 3 years ago

“Prompt and efficient servoce.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Rosie! We appreciate your business.

Posted 3 years ago

“Needed to exchange a pair of insoles that didn’t work for my daughter. Great customer service and her new insoles are perfect. Would highly recommend!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Gina! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“Great service, responsesive”

Helpful Report

Posted 3 years ago

Thank you for your feedback, David! We appreciate your business.

Posted 3 years ago

“excelent response and delivery”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Omar! We appreciate your business.

Posted 3 years ago

“Bad product - defective - wasted time and money. I was given option to return for refund… but I trashed”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Joseph. We are sorry to hear that you were disappointed with your purchase. We do show that one of our customer service associates corresponded with you regarding this issue. If you have any other questions or need assistance with anything else regarding your order, please feel free to reach out to our Customer Service team at 866-858-1294 or Help@theinsolestore.com. We appreciate your business.

Posted 3 years ago

“Easily navigated website with good suggestions as to my need. Ordering was quick and easy and item arrived promptly. I am wearing my new insoles as I write this review. They are excellent. Will continue to purchase from TheInsoleStore, thank you.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Richard! We are happy to hear about your positive experience. We appreciate your business.

Posted 3 years ago

“I THOUGHT I HAD ALREADY DONE THIS BUT I WILL DO IT AGAIN. I WAS VERY DISAPPOINTED IN MY PURCHASE. I WEAR AN 81/2 MEDIUM SO THAT IS WHAT I ORDERED. The shoes were very stiff and I couldn't even wear them around the house. The odor was terrible! Just telling you the truth....I hope my experience was not shared by others. PS: Customer service was excellent1”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Yvonne. We are sorry to hear that you were disappointed with your purchase, but we are happy to hear that our customer service team was able to take care of you. If you have any other questions or need assistance with anything else, please feel free to reach out to our Customer Service team at 866-858-1294 or Help@theinsolestore.com. We appreciate your business.

Posted 3 years ago

“I love my new insoles. My feet were comfortable all day. Best part I didn't have to switch my shoes during the day.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Judith! We appreciate your business.

Posted 3 years ago

“these insoles didn't work for me. I needed more support in my arches. I returned them.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Linda! If you need assistance finding a product that is better suited to your needs, please feel free to reach out to our customer service team at 866-858-1294 or Help@TheInsoleStore.com. We would be more than happy to help you out with a product recommendation. We appreciate your business.

Posted 3 years ago

“Pretty easy and delivered faster than expected”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Diane! We are happy to hear about your positive experience. We appreciate your business.

Posted 3 years ago

“Easy site to use”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Peter! We appreciate your business.

Posted 3 years ago

“My mom enjoys these insoles”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Eddie! We appreciate your business.

Posted 3 years ago

“Constant emails after ordering. Very annoying”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Lynn. We apologize that our emails have been an inconvenience to you. We have unsubscribed you from our marketing emails. If you have any questions or need help with anything else, please feel free to reach out to us at 866-858-1294 or Help@TheInsoleStore.com. We appreciate your business.

Posted 3 years ago

“no complaints”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Dia. We appreciate your business!

Posted 3 years ago

“First, the shoes finally arrived today. So #1, Very Slow Delivery. Second, the shoes were NOT shipped in a box, but a bag - and the shoe toes were CRUSHED. Very unhappy with this product and will be returning to sender.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Lawrence. We show that your order shipped from our warehouse on 6/13 and was marked as delivered on 6/15. If you did not receive your order, we are happy to reship for you. If you have any further questions or need further assistance, please free to reach out to our customer service team at Help@TheInsoleStore.com. We appreciate your business.

Posted 3 years ago

“Still waiting for my products so not happy”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Leisa. We apologize for the inconvenience. We show that you are in Australia. Unfortunately, due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. If you have any further questions, please free to reach out to our customer service team at 866-858-1294 or Help@TheInsoleStore.com. We appreciate your business.

Posted 3 years ago

“Love these insoles. They are so comfortable and effective.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Gale! We appreciate your business.

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews