TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Helped me with walking around!”

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Posted 3 years ago

Thank you for your feedback, Mark! We appreciate your business.

Posted 3 years ago

“I bought what i could afford and wasnt happy with them”

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Posted 3 years ago

Thank you for your feedback, Robert. If you need help finding a better suitable product, please feel free to reach out to our Customer Service team at 866-858-1294 or Help@TheInsoleStore.com, we'd love to help you with a product recommendation. We appreciate your business.

Posted 3 years ago

“Love the insoles and shipping was very fast! Very satisfied.”

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Posted 3 years ago

Thank you for your feedback, Sharon! We are so happy to hear that you found your perfect insoles. We appreciate your business.

Posted 3 years ago

“I had great service from this company”

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Posted 3 years ago

Thank you for your feedback, Diana! We are so happy to hear about your positive shopping experience. We appreciate your business.

Posted 3 years ago

“The products arrived in a timely manner”

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Posted 3 years ago

Thank you for your feedback, Sarah! We appreciate your business.

Posted 3 years ago

“The shoe inserts I purchased came very promptly. The ordering format was clear. A nice experience.”

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Posted 3 years ago

Thank you for your feedback, Nancy! We are happy to hear about your positive shipping experience. We appreciate your business.

Posted 3 years ago

“Quick, efficient service, great product.”

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Posted 3 years ago

Thank you for your feedback, Diane! We appreciate your business.

Posted 3 years ago

“Efficient service most satisfied”

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Posted 3 years ago

Thank you for your feedback, Mary Ellen! We are happy to hear about your great shopping experience. We appreciate your business.

Posted 3 years ago

“Had exactly what I was looking for at half the price I used to get it. Very happy & will shop again!”

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Posted 3 years ago

Thank you for your feedback, Alana! We are so happy to hear that you are satisfied with your order. We appreciate your business.

Posted 3 years ago

“So far I have to say the service is poor because I have yet to receive the order that I placed 7 days ago! The original email from The Insole Store stated I would receive the order on Saturday, June 4th, then Sunday, June 5th. It is now Tuesday, June 7th and nothing! The FedEx tracking number shows the order is going in circles in Concord, NC, arriving at this facility and leaving it, only to arrive back at the same facility in Concord, NC. The delivery has made zero progress in 7 days!!! Time to switch to UPS!!! They don't have these kinds of delays. I called FedEx and they also gave me the run-around. I have not called Insole as the delivery through FedEx is the problem”

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Posted 3 years ago

Thank you for your feedback, Kelly. We will be reaching out to your privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“Easy to use website with quick delivery”

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Posted 3 years ago

Thank you for your feedback, Linda! We appreciate your business.

Posted 3 years ago

“Worked perfectly in open toed heels to prevent slippage. Fast delivery; reasonably priced.”

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Posted 3 years ago

Thank you for your feedback, Doris! We are happy to hear that you found your perfect insoles! We appreciate your business.

Posted 3 years ago

“Quick shipping. Great product.”

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Posted 3 years ago

Thank you for your feedback, Holly! We appreciate your business.

Posted 3 years ago

“Shopping was smooth. However, my box came completely open and damaged.”

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Posted 3 years ago

Thank you for your feedback, Saroj. We show that one of our customer service representatives was able to address this issue with you. If you have any additional questions, please feel free to reach back out to us. We appreciate your business.

Posted 3 years ago

“Great selection, very useful search engine, competitive prices and speedy fulfillment. It's great to be able to find everything I need all in one place. Thank you!”

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Posted 3 years ago

Thank you for your feedback, Henry! We are so happy to hear about your great shopping experience. We appreciate your business.

Posted 3 years ago

“The Insole Store is my "go to" for Sorbothane insoles. Fair price, and shipping. They have what my feet cry out for, and they deliver. I so appreciate that. My only criticism is the return process. It is slow, and cumbersome. I don't waste time paying for the products, and I ship it back to them ASAP if there is an issue. BUT the return process takes far too long. Even once they get shipping confirmation or they receive the returned item(s) there is still a wait period. Puzzling and frustrating especially when I am only asking for an exchange of the same product not a refund. Also instead of USPS, which is arguably the WORST. How about UPS? That way, I go to my local UPS store, show a QR code, they take the product, and done. At any rate, the online store is great. But please someone streamline the return process.”

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Posted 3 years ago

Thank you for your feedback, Katherine. We apologize for the turnaround time it took for your return. We are currently working on improving our return process to eliminate this problem. We are also constantly looking at which mail services will ship our orders out to our customers in the most reliable and cost-efficient ways. We do not currently have the capabilities to provide a QR code for return orders, however, that is one of the many things we are working towards. If you have any questions, please feel free to reach out to our customer service team at Help@TheInsoleStore.com or 866-858-1294. We appreciate your business.

Posted 3 years ago

“I hate the shoes. The photo looked narrow but the shoes are extra wide and uncomfortable”

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Posted 3 years ago

Thank you for your feedback, Coree. We are sorry to hear that your sandals are not working out for you. We do offer product recommendations based on your needs if you would like to reach out to our customer service team at Help@TheInsoleStore.com or 866-858-1294. All of our Exchange information can be found here: https://theinsolestore.com/pages/returns-exchanges

Posted 3 years ago

“Thank you Thelnsole store wish I had these while back my experience with them I can walk real good thank you”

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Posted 3 years ago

Thank you for your feedback, Jeanette. We are happy to hear that you have found your perfect insoles! We appreciate your business.

Posted 3 years ago

“Always good products and timely delivery”

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Posted 3 years ago

Thank you for your feedback, Bruce! We appreciate your business.

Posted 3 years ago

“I love shopping with them fore arch support insoles! Great quality and without them I would have major foot problems. I always buy top of the line walking shoes and working shoes because I am on my feet all day and then I walk regularly so I always need to add the additional insole arch support to every shoe. Thanks to this place I can always count on getting the insole arch support I need and will continue to recommend them for my patients.”

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Posted 3 years ago

Thank you for your feedback, Kalena! We are so happy to hear about your positive shopping experience with us. We appreciate your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews