TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Found exactly what I was looking for. Easy ordering and good follow up communication from TheInsoleStore confirming order & shipping. Super fast delivery.”

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Posted 3 years ago

Thank you for your feedback, Roberta. We appreciate your business!

Posted 3 years ago

“Great product and service!”

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Posted 3 years ago

Thank you for your feedback, Lynn. We appreciate your business!

Posted 3 years ago

“Fast service and shipping arrived 3 days earlier than quoted. Great price and value!”

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Posted 3 years ago

Thank you for your feedback, Arriel. We appreciate your business!

Posted 3 years ago

“Delivery was acceptable.”

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Posted 3 years ago

Thank you for your feedback, Tom! We appreciate your business!

Posted 3 years ago

“These inserts are awesome. This makes it so easy to order them excellent service real good deal thank you so much”

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Posted 3 years ago

Thank you for your feedback, Dennis! We appreciate your business!

Posted 3 years ago

“Easy to order and delivery was fast!”

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Posted 3 years ago

Thank you for your feedback, Mary! We appreciate your business!

Posted 3 years ago

“Excellent place to shop, good products My recommendation for everyone”

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Posted 3 years ago

Thank you for your feedback, Dusan! We are happy to hear about your excellent shopping experience with us! We appreciate your kind words!

Posted 3 years ago

“Ordered the Power Step Plus this time and really like it. I've been using Power Step for at least 10 years.”

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Posted 3 years ago

Thank you for your feedback, Samantha! We're happy to hear you found your perfect insoles! We appreciate your business!

Posted 3 years ago

“My experience with TheInsoleStore.com has been very positive. Easy to find what I need and checkout. I called with a question and had great service also!”

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Posted 3 years ago

Thank you for your business, Cathy! We're happy you had a great shopping experience! We appreciate your business!

Posted 3 years ago

“First time ordering from here & was very quick delivery and product is useful. I've been using these insole's for a # of years (have feet problems) these are the best I've found, good support fits in shoe pretty well & can cut if need be. The store I had bought them last didn't have them (I'm not an on line shopper) but did it this time”

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Posted 3 years ago

Thank you for your feedback, Elizabeth! We're happy to hear you had a great shopping experience! We appreciate your business!

Posted 3 years ago

“Excellent product. Excellent service.”

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Posted 3 years ago

We think you are pretty excellent too, Mark! We appreciate your business!

Posted 3 years ago

“Quick service. The Insole helps my feet.”

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Posted 3 years ago

Thank you for your feedback, Lloyd! We're happy to hear you found your perfect insoles!

Posted 3 years ago

“I am very happy with my order! The confirmation email went into my gmail promotions folder, but the staff was very nice about clearing this up. I have one thing to add -- I think you should carry Wigwam socks. Mike”

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Posted 3 years ago

Thank you for your feedback, Mike! We're happy to hear you had a great shopping experience and we'll take a look into the socks you mention!

Posted 3 years ago

“I like these inserts. This is the third pair I have bought. I have Morton’s neuroma and This product helps to minimize the pain.”

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Posted 3 years ago

Thank you for your feedback, Judith! We are happy to hear you found some relief!

Posted 3 years ago

“I had to return an item for exchange and it was an easy and quick process.”

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Posted 3 years ago

Thank you for your feedback, Winifred! We're happy to hear your exchange was quick and easy!

Posted 3 years ago

“I like the slides but had to return them. I read the suggestions on fitting sizes. I am and 8.5 so I ordered a 9 per recommendation and they were to big. Called customer service for return info. Very pleaseed with C.S. Waiting on new size to be sent out.”

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Posted 3 years ago

Thank you for your feedback, Francine. We're glad to hear that our Customer Service team we're able to get you the correct size that you needed! We appreciate your business!

Posted 3 years ago

“Well i paid foe expess delivary, its been 5 days still havent received my 1st order. Humm”

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Posted 3 years ago

Thank you for your feedback, Mauro. We show that you placed your order and it was shipped out on Friday, April 29th and delivered to your door on Monday, May 2nd. We also show that you paid for Standard Shipping (estimated 3-5 days for delivery). If you have any further questions, please feel free to reach back out to our customer service team at 866-858-1294 or Help@TheInsoleStore.com.

Posted 3 years ago

“Long time customer. They have what I need”

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Posted 3 years ago

Thank you for your feedback, Bill! We appreciate your loyalty! We slid some extra points in your rewards account for you. If you have any questions on how to use your rewards, please feel free to contact our customer service team at Help@TheInsoleStore.com or 866-858-1294.

Posted 3 years ago

“Arrived promptly, does the trick for my hammer toe and is reasonably comfortable”

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Posted 3 years ago

Thank you for your feedback, Karen. We appreciate your business!

Posted 3 years ago

“Easy to order. Good communication about the status of my order. Prompt delivery.”

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Posted 3 years ago

Thank you for your feedback, Patricia. We appreciate your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews