TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“My husband's insoles were worn out, so when he put his new ones in his shoes, it made all the difference. We both have them in our shoes. They are great!!”

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Posted 3 years ago

Thank you for your feedback, Laura! We are happy to hear that you & your husband are enjoying the insoles! We appreciate your business.

Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

Thank you for your feedback, Karen! We appreciate your business.

Posted 3 years ago

“Very happy with the product. Shipping was quick and priced fair. I will Be ordering more icebug insoles from the insole store . They were cheaper than going direct.”

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Posted 3 years ago

Thank you for your feedback, Nate! We appreciate your business.

Posted 3 years ago

“Super fast delivery (even with the free shipping) and product arrived as described. Very happy with this company and will use them again.”

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Posted 3 years ago

Thank you for your feedback, Kim! We appreciate your business!

Posted 3 years ago

“I have ordered several Sorbothane insoles from the Insole Store. In each case it was seamless and easy. They have met my purchase expectations every time.”

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Posted 3 years ago

Thank you for your feedback, Robert! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“These provide excellent support for people with high arches. They give extra support and cushion for your feet. They seem to run true to size and I use them for my hiking shoes & boots. Worth the money because they also last.”

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Posted 3 years ago

Thank you for your feedback, Jennifer! We are happy to hear you found your perfect insoles. We appreciate your business!

Posted 3 years ago

“Product is what is posted and shipments recieved faster than expected ship date! Great online Service☆☆☆☆☆”

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Posted 3 years ago

Thank you for your feedback, Michelle! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“Always a good shopping experience. I buy insoles only. They last and hold up for me! Doctor recommended too!!”

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Posted 3 years ago

Thank you for your feedback, Pam! We appreciate your business.

Posted 3 years ago

“My buying experience and shipping experience was very good! Thank you. Any comment on the actual performance of this item will have to wait for a week or more until I give them to my son, for whose use I bought them.”

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Posted 3 years ago

Thank you for your feedback, Robert! We are happy to hear about your positive experience. We appreciate your business.

Posted 3 years ago

“Fit perfectly in my shoe and very comfortable! Very fast delivery as well!”

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Posted 3 years ago

Thank you for your feedback, Wendy! We are happy to hear you are enjoying your insoles. We appreciate your business!

Posted 3 years ago

“Good product, fast delivery.”

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Posted 3 years ago

Thank you for your feedback, Karsten! We appreciate your business.

Posted 3 years ago

“These insoles work great for me”

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Posted 3 years ago

Thank you for your feedback, Wendy! We are happy to hear you are enjoying your insoles. We appreciate your business.

Posted 3 years ago

“Order was timely delivered. A great product.”

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Posted 3 years ago

Thank you for your feedback, Brad! We appreciate your business.

Posted 3 years ago

“I have been using The Insole Store for years. I get the Power Step Pinnacle for arch support and plantar fastidious.”

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Posted 3 years ago

Thank you for your feedback, Geraldine! We appreciate your business.

Posted 3 years ago

“Just the right pad for my foot thanks”

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Posted 3 years ago

Thank you for your feedback, Oreta! We appreciate your business.

Posted 3 years ago

“Very pleased with the support I’ve received from The Insole Store. The products are as advertised and the fit is perfect! Since buying my insoles from you I’ve had no issues with my plantar fasciitis. Very happy.”

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Posted 3 years ago

Thank you for your feedback, Matt! We are happy to hear your insoles are working out well for you. We appreciate your business!

Posted 3 years ago

“Very happy with my purchase. Customer service was excellent and would be happy to recommend. I had not received my original order they were very good and resend my order. I am a very happy customer and would highly recommend”

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Posted 3 years ago

Thank you for your feedback, Chandra! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“Quick easy and reasonable as usual a pleasure”

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Posted 3 years ago

Thank you for your feedback, Robert! We appreciate your business.

Posted 3 years ago

“Unfortunately they were too painful for my son to wear. I saw on the box that it was a 60 day money-back guarantee. How did I initiate the return?”

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Posted 3 years ago

Thank you for your feedback, Sara! We see that a Customer Service associate has reached out to you in regards to initiating a return for your order. We appreciate your business.

Posted 3 years ago

“This a great place to buy anything you need for your feet!”

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Posted 3 years ago

Thank you for your feedback, Gerald! We appreciate your business.

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews