TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Haven't received them yet, still waiting”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Judy. We will be reaching out to you privately via email to address this matter. We appreciate your business!

Posted 3 years ago

“Hi, The Insole Store always has excellent customer service and good deals. Thanks so much !!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Gary! We appreciate your business!

Posted 3 years ago

“I came upon these innersoles by accident. My daughter bought me a pair of shoes and the inserts were left inside. I have Planter Fascitis and my Doctor was considering surgery. When I wear the innersoles, I have no pain.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Christine! We are happy to hear your insoles are working out well for you. We appreciate your business.

Posted 3 years ago

“The arch supports work great, I have been using them for years and have them in all my shoes and boots.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, John! We are happy to hear you are enjoying your insoles. We appreciate your business!

Posted 3 years ago

“I have been buying insoles here for years. Never disappointed. Fit is excellent - keeps my arthritic feet pain free. Can't live without them. Ordering is easy & I get them quickly.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Adriann! We are happy to hear you found your perfect insoles. We appreciate your business.

Posted 3 years ago

“My package was damaged in shipment and it was so easy to get in touch with the company and they fixed the problem in a flash.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Mary! We are happy to hear that your problem was resolved. We appreciate your business!

Posted 3 years ago

“Great product quality and very fast shipping!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Dolly! We appreciate your business.

Posted 3 years ago

“The orthotics I purchased were exactly as described.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Sandra! We appreciate your business.

Posted 3 years ago

“I prefer to purchase a size 9 rather than use scissors to trim the insole to fit.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Sally! We understand that trimming down your insoles can be an inconvenience. We do have insoles that are sized to a Women's Size 9, and we also have an instructional video to assist with trimming your insoles. If you would like assistance with a product recommendation for an insole that is sized to a Women's 9, or if you would like us to send you our instructional video to help with trimming your insoles, we would be more than happy to do so! Please feel free to reach out to our Customer Service team at 866-858-1294 or Help@theinsolestore.com. We appreciate your business.

Posted 3 years ago

“Completely happy with the process and the bunion socks you sent me. They arrived 4 days before the scheduled time. Do you have a brochure of all the products that would help me with the big old knobs attached to my big toes? Thank you, Tim McGrath timmcgrath47@gmail.com (530)321-8080”

Helpful Report

Posted 3 years ago

Thank you for your feedback, John! We are happy to hear you are enjoying your order. Unfortunately, as we are an online-only retailer, we do not have a physical brochure of our products. Our website is our catalog. You can find all of our products that will assist with bunions at this link: https://theinsolestore.com/search?q=Bunions&options%5Bprefix%5D=last&filter.p.product_type=Accessories&filter.p.product_type=Inserts&filter.p.product_type=Insoles&filter.p.product_type=Sleeves&filter.p.product_type=Socks&filter.v.price.gte=&filter.v.price.lte=&sort_by=relevance If you would like assistance with a product recommendation, our Customer Service team would be more than happy to help! Please feel free to reach out to us at 866-858-1294 or Help@theinsolestore.com. We appreciate your business!

Posted 3 years ago

“Love the insoles. Thin but comfortable. Fits in the shoe perfectly.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Lori! We are happy to hear you are enjoying your insoles. We appreciate your business.

Posted 3 years ago

“As I have been accustomed to this experience was no different worry free and user friendly.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Edward! We appreciate your business.

Posted 3 years ago

“fast service, and correct insole. Cannot find the product anywhere here on the peninsula. I've purchased this insole for a few years, til the store here went out of business. Very pleased with your service. Thank you.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Robert! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“Awesome wedsite, very easy to find what you need.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Richard! We appreciate your business.

Posted 3 years ago

“Easy to purchase.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Kip! We appreciate your business.

Posted 3 years ago

“Good, however l love the fit of Airre insoles bought 3 years sgo. Can't locate them now in size 13-14”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Luther! We do also offer the Sof Sole Airr Orthotic Performance Insoles in a Mens' Size 13-14. If you would like assistance with a product recommendation for a different insole that is better suited to your needs, our Customer Service team would be more than happy to help. Please feel free to reach out to us at 866-858-1924 or Help@theinsolestore.com. We appreciate your business.

Posted 3 years ago

“Very confortable, will buy again.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Julie! We are happy to hear that you are enjoying your inserts. We appreciate your business.

Posted 3 years ago

“All good. Fine.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Jerry! We appreciate your business.

Posted 3 years ago

“I order the spenco polysarb insoles 2 days prior and they were delivered 2 days later( free shipping). Awesome insoles! Thank you!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Lori! We are happy to hear you are enjoying your insoles! We appreciate your business.

Posted 3 years ago

“arrived quickly, fit as described but does not offer enough support for someone who has a high instep, I will keep them as they offer good cushioning”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Deborah! We are happy to hear that you will be able to find a use for your insoles. If you would like assistance with a product recommendation to find an insole that is better suited to your needs, our Customer Service team would be more than happy to help! Please feel free to reach out to us at 866-858-1294 or Help@theinsolestore.com. We appreciate your business.

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews