TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“I love the insoles from this company! I can switch from 1 pair of shoes to another, they don't shift around once placed in your shoes, rinse them in water and they renew the adhesive ability Really comfortable👍”

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Posted 3 years ago

Thank you for your feedback, Denise! We are happy to hear that your Soul Insole Shoe Bubble is working out well for you. We appreciate your business.

Posted 3 years ago

“Such a friendly and accommodating store and staff! I was listen to, my opinion, and perspective taken into consideration, and the sales woman was persistent until she found a solution that worked for my feet and the shoes of my choice. Excellent! This is my shoe store for the future.”

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Posted 3 years ago

Thank you for your feedback, Julie! We are happy to hear about your positive experience with us. We appreciate your business!

Posted 3 years ago

“So efficient and comprehensive information. Order was easy and their communi action first class.”

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Posted 3 years ago

Thank you for your feedback, Kathleen! We are happy to hear that you were able to navigate our website easily, and that the order process went smoothly for you. We appreciate your business!

Posted 3 years ago

“After trying inserts for my plantar fasciitis for many years Oofos finally came to the rescue. My experience with TheInsoleStore.com was a positive one. Delivered before stated delivery date. Thank you!”

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Posted 3 years ago

Thank you for your feedback, Barbara! We are happy to hear that your OOFOS slides are helping to relieve the pain in your foot caused by Plantar Fasciitis. We are also happy to hear that your order arrived to you before the expected delivery date. We appreciate your business!

Posted 3 years ago

“My insoles offer arch support and stabilization. They’ve made all the difference. A game changer for walking and working out!”

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Posted 3 years ago

Thank you for your feedback, Helene! We are happy to hear that your insoles are working out well for you. WE appreciate your business!

Posted 3 years ago

“I always order the same product every few months, PowerStep Pinnacle "High" Insoles "C" from TheInsole Store. First saw the same insoles years ago on Amazon and got knockoffs. Found TheInsole website and have been a happy walker ever since. Very easy to find what you need. Sometimes low stock or out of stock but replenishes quickly. Not their fault. No problems with delivery. Very prompt. The customer service is outstanding and very helpful. I will be a lifetime customer. Only gave four stars because there can always be improvement somewhere. Highly recommend.”

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Posted 3 years ago

Thank you for your feedback, Deborah! We are happy to hear that you have a positive experience each time you shop with us, and we are happy that the PowerStep insoles are serving you well. We appreciate your continued business!

Posted 3 years ago

“Ordering was easy, the price was reasonable and the insoles shipped quickly.”

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Posted 3 years ago

Thank you for your feedback, Lawrence! We are happy to hear that you had a positive experience with us from start to finish. We appreciate your business!

Posted 3 years ago

“I bought the 10 seconds 3030 insoles. These are the best insoles I have ever found. I buy sports shoes with the idea that I will replace the factory insoles with these insoles. All the bad pressure points are relieved with these insoles. Highly recommend them. Doing business with the InsoleStore is easy and delivery is fast.”

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Posted 3 years ago

Thank you for your feedback, Victoria! We are happy to hear that you have found your perfect insoles. We appreciate your business!

Posted 3 years ago

“Excellent insoles and online shopping experience.”

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Posted 3 years ago

Thank you for your feedback! We appreciate your business!

Posted 3 years ago

“The insoles are very comfortable. They were recommended to me by my orthopedic Dr. to take the place of expensive hard orthotics which were causing problems to my feet. Since wearing them the pressure is off the areas that were being affected.”

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Posted 3 years ago

Thank you for your feedback! We are happy to hear that your Sorbothane insoles are providing comfort and relief for your feet. We appreciate your business!

Posted 3 years ago

“Great on-line service. Notifications of receiving and shipping of order were immediate. Product arrives as expectedZ”

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Posted 3 years ago

Thank you for your feedback, Dan! We are happy to hear about your positive experience. We appreciate your business.

Posted 3 years ago

“Very satisfied”

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Posted 3 years ago

Thank you for your feedback, Nicole! We appreciate your business.

Posted 3 years ago

“I already knew Sof Sol planterfaciitis insoles--better for me than Dr Scholls or another. The Insile Store's price, free shipping and rapid service are the tops!”

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Posted 3 years ago

Thank you for your feedback, Charles! We are happy to hear about your positive experience with us! We appreciate your business.

Posted 3 years ago

“I needed them badly. Now I have insoles in all my shoes. If I had a husband, there would no room in the closet for his shoes. This is good for the insolestore.com.”

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Posted 3 years ago

Thank you for your feedback, Raquel! We are happy to hear that you have insoles in all of your shoes, and that you have plenty of room for more in your closet!! We hope you enjoy them. We appreciate your business!

Posted 3 years ago

“Excellent”

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Posted 3 years ago

Thank you for your feedback, Dina! We appreciate your business!

Posted 3 years ago

“Had a situation with the wrong address on the order when this was taken care of the order was correct”

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Posted 3 years ago

Thank you for your feedback, Virginia! We are happy to hear that our Customer Service team was able to take care of the issue with your order. We appreciate your business!

Posted 3 years ago

“Need a Samuel Hubbard like full length insole…removable, durable, mid style arch support coupled with mild compression limiting torque. Solid cushion…a little less bulk might allow for lighter weight shoes…more male than female”

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Posted 3 years ago

Thank you for your feedback, Alan! If the Spenco insoles you received are not exactly what you had in mind, we are happy to assist you with a return/exchange or a product recommendation for an insole that is better suited to your needs. Please feel free to reach out to our customer service team at Help@theinsolestore.com should you need further assistance as we are more than happy to help. We appreciate your business!

Posted 3 years ago

“Quick and painless, delivery was also incredibly quick. Best part about the whole experience was they actually had my size which most dont (16).”

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Posted 3 years ago

Thank you for your feedback, Andres! We are happy to hear that we had the size you needed. We know how difficult it can be to find size 16 insoles. We hope you enjoy them! We appreciate your business.

Posted 3 years ago

“I received my arch supports and felt uneasy about the $ I thought I would try them in my tennis shoes and OMG night and day! I have planters fasciitis so bad but these little gems are worth more than I paid..thank you Leta”

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Posted 3 years ago

Thank you for your feedback, Leta! We are happy to hear that your Birkenstock insoles are working out well for you, and that they are making a world of difference in your shoes! We appreciate our business.

Posted 3 years ago

“Great orthotics!. Great service! Great price! What more can you want?”

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Posted 3 years ago

Thank you for your feedback! We are happy to hear about your positive experience with us! We appreciate your business.

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews