TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Incomplete order delivered.”

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Posted 3 years ago

Thank you for your feedback, Gabriel. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“When I needed to replace my insoles, I searched online and decided to order from TheInsoleStore.com. Their prices were good, delivery quick and I got exactly the PowerStep Insoles that I needed. Thank you”

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Posted 3 years ago

Thank you for your feedback, Mary! We are happy to hear about your positive experience, and we're glad that we had the PowerStep insoles you needed. We appreciate your business!

Posted 3 years ago

“My order was filled and delivered in record time. Can't imagine wearing shoes without them. They really keep my feet from getting tired.”

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Posted 3 years ago

Thank you for your feedback, John. We are happy to hear that you have found your perfect insoles, and that your feet are feeling better because of them. We appreciate your business!

Posted 3 years ago

“I have been purchasing products from TheInsole Store for the last 8 years. Always accurate, timely and professional. I won't give my business to any other business.”

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Posted 3 years ago

Thank you for your feedback, Sheila! We are so happy to hear that you have been a loyal customer of ours for 8 years! We are happy to hear that your experience is a positive one each time you shop with us. We appreciate your continued business!

Posted 3 years ago

“Love the product and shipping was fast!”

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Posted 3 years ago

Thank you for your feedback, Beth! We are happy to hear that you love your insoles. We hope you enjoy them! We appreciate your business.

Posted 3 years ago

“Easy to do, good price and quick ship. And they had the large men's size that I needed.”

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Posted 3 years ago

Thank you for your feedback, Marjorie! We are happy to hear about your positive experience with us! We appreciate your business.

Posted 3 years ago

“I ordered a pair of Birkenstocks insoles for 70$ American and was disappointed in the discomfort that I experienced while wearing my work boots for 8 hours. You see I a auto mechanic and I don't sit at all. I have worn Birkenstocks for over 20 years now and they are the only sandals that I can wear without any discomfort. I am disappointed and I am still trying to find a solution. I have fallen arches and a hammer toe and I have spent over 300 dollars on different types of shoes and boots. I work for Tesla and it is mandatory to wear EH, rated safety shoes so you see what I am up against! If only Birkenstock would make a work shoe for me. I know it's a tall order but a man's gotta dream.”

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Posted 3 years ago

Thank you for your feedback, Christopher. We will be reaching out to you privately to address this matter. We appreciate your business.

Posted 3 years ago

“Ordered some insoles for my work boots, they only lasted a week, the top piece of fabric pulled off. Now I can take my boot off with out the insole coming out with my foot!”

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Posted 3 years ago

Thank you for your feedback, Jerry. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“I was very pleased with my purchase. The free shipping. I recently ordered Vionic orthotics from Vionic had a VERY BAD EXPERIENCE. This purchase went smooth and arrived in a timely matter. I will be ordering my orthotics from your company from now on”

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Posted 3 years ago

Thank you for your feedback, Sandy! We are happy to hear about your positive experience with us. We appreciate your business!

Posted 3 years ago

“Insoles are horrible”

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Posted 3 years ago

Thank you for your feedback, Christopher. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“I have bought so many pairs of power step insoles. They were shipped quickly from the time it was processed. Thank you so much.”

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Posted 3 years ago

Thank you for your feedback, Dot! We are happy to hear that you have found your perfect insoles. We appreciate your business!

Posted 3 years ago

“Have made several purchases over the years from the Insole Store to revitalize my three pairs of UGGs. The experience has always been easy, prices reasonable and service quick and impeccable. I highly recommend them to anyone needing new insoles to extend the life of their footwear”

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Posted 3 years ago

Thank you for your feedback, Erik! We are happy to hear that our UGG Premium Sheepskin Insoles have served you well over the years. We appreciate your continued business!

Posted 3 years ago

“Got my awesome Insoles and they came in super fast and loved the process! Thanks”

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Posted 3 years ago

Thank you for your feedback, Mariliza! We are so happy to hear that your order came in fast, and that you are happy with your products! We appreciate your business.

Posted 3 years ago

“The insoles are fine. Customer service is absolutely horrible. I called the number only to be told that I called the ordering line. They gave me the number I called (for customer service), I called again and was told it was only for taking orders. When I called a 3rd time and asked to speak to a supervisor I was told there was no such thing. I will only order from the product's website from now on, and not from The Insole Store.”

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Posted 3 years ago

Thank you for your feedback, Lauri. We will be reaching out to you privately to address this matter. We appreciate your business.

Posted 3 years ago

“Product what I expected and arrived in a timely manner.”

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Posted 3 years ago

Thank you for your feedback, Sam! We are happy to hear that your products are as expected and that your order arrived in a timely manner. We appreciate your business!

Posted 3 years ago

“Orders are processed and items shipped in a very timely manner. Extremely efficient operation.”

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Posted 3 years ago

Thank you for your feedback, Robert! We appreciate your business!

Posted 3 years ago

“The product was perfect!”

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Posted 3 years ago

Thank you for your feedback, Nancy! We are happy to hear you have found your perfect insoles. We appreciate your business!

Posted 3 years ago

“My husband loves his sox!”

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Posted 3 years ago

Thank you for your feedback, Diane! We hope your husband enjoys his socks. We appreciate your business!

Posted 3 years ago

“Very good products are very good”

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Posted 3 years ago

Thank you for your feedback, Jeffrey! We appreciate your business!

Posted 3 years ago

“Fits perfectly, no need to trim. Great for dress shoes.”

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Posted 3 years ago

Thank you for your feedback, Jay! We are happy to hear that your Pedag insoles are a perfect fit in your shoes. We appreciate your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews