TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Easy to shop and checkout was great. Thanks”

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Posted 3 years ago

Thank you for your feedback, Candyce! We are happy to hear about your positive experience. We appreciate your business.

Posted 3 years ago

“Great price and fast shipping!”

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Posted 3 years ago

Thank you for your feedback, Daniel! We appreciate your business!

Posted 3 years ago

“Insoles are as described and were delivered quickly. Thanks”

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Posted 3 years ago

Thank you for your feedback, William! We are happy to hear that your insoles were as expected and arrived to you quickly. We appreciate your business!

Posted 3 years ago

“CANNOT GET OFF THE JUNK MAIL from this purchase!!”

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Posted 3 years ago

Thank you for your feedback. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“Fit well into my shoe. they are very comfortable.”

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Posted 3 years ago

Thank you for your feedback, David! We are happy to hear that your PowerStep insoles were comfortable and fit into your shoes well. We appreciate your business.

Posted 3 years ago

“Outsstanding.product.will.buy.again”

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Posted 3 years ago

Thank you for your feedback, Jack! We are happy to hear that your 10 Seconds insoles were a good fit for your needs. We appreciate your business!

Posted 3 years ago

“Great product. High quality, fast shipping. Exactly what I was trying to find.”

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Posted 3 years ago

Thank you for your feedback! We are happy to hear that your Pedag insoles are exactly what you were looking for, and that they arrived to you quickly! We appreciate your business.

Posted 3 years ago

“Since the insoles were so relatively thin, I didn’t expect them to be as comfortable as they are. Very impressive and comfortable. Thank you for the nice surprise and good product.”

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Posted 3 years ago

Thank you for your feedback! We are happy to hear that your Spenco insoles gave you the comfort you were looking for. We hope you continue to enjoy them, and we appreciate your business!

Posted 3 years ago

“nice experience”

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Posted 3 years ago

Thank you for your feedback, Robert! We are happy to hear about your positive experience. We appreciate your business.

Posted 3 years ago

“Foot Dr recommended your 10 Seconds 3030 Pressure Relief Insoles w/ Metatarsal Support and since I've been using them I have not had any pain. I will continue to use these. Thank you.”

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Posted 3 years ago

Thank you for your feedback, Debra! We are happy to hear that our 10 Seconds 3030 Pressure Relief Insoles w/Metatarsal Support have been helping to alleviate your foot pain. We hope you continue to enjoy them, and we appreciate your business!

Posted 3 years ago

“Have not received them yet.”

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Posted 3 years ago

Thank you for your feedback, Ronald. The tracking for your order shows your package was delivered on 12/12/22 in or at the mailbox. You can find your tracking details here: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206218889214669 If your package has not been recovered, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com or 866-858-1294 and we will happily assist you with getting your order. We appreciate your business!

Posted 3 years ago

“They have a wide variety of return options and sell at lower prices than directly from the manufacturer. Shipping was fast and cheap.”

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Posted 3 years ago

Thank you for your feedback, Tomas! We do offer a wide variety of return options to ensure that our customers are as happy as possible with their purchase. We proudly offer same-day shipping on orders placed Monday-Friday by 2PM EST and Free Shipping on Domestic Orders $25+, and we are happy to hear that you were able to take advantage of both. We hope you enjoy your order, and we appreciate your business!

Posted 3 years ago

“The website was very easy to use. Good explanations, my questions were all answered.”

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Posted 3 years ago

Thank you for your feedback, Linda! We are happy to hear that you were able to utilize the information on our website to find the answers you needed to your questions. Our Customer Service Team is always happy to assist with any questions you may have that our website does not answer at Help@theinsolestore.com or 866-858-1294. We appreciate your business!

Posted 3 years ago

“Good product”

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Posted 3 years ago

Thank you for your feedback, John! We are happy to hear that your Sorbothane insoles are working out well. We appreciate your business!

Posted 3 years ago

“——————————”

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Posted 3 years ago

Thank you for your feedback, Mark. We appreciate your business!

Posted 3 years ago

“I received my order in a timely manner and this product is my favorite.”

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Posted 3 years ago

Thank you for your feedback. We are happy to hear that you have found your perfect insoles, and that your order arrived to you quickly. We appreciate your business!

Posted 3 years ago

“Excellent! I will be ordering more!”

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Posted 3 years ago

Thank you for your feedback! We appreciate your business!

Posted 3 years ago

“Always have what I want and get it quickly”

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Posted 3 years ago

Thank you for your feedback! We are happy to hear that we always have the product you need and that it arrives to you quickly. We appreciate your business!

Posted 3 years ago

“Easy to use”

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Posted 3 years ago

Thank you for your feedback, Elizabeth! We appreciate your business!

Posted 3 years ago

“The pricing on the website was not clear. After I was clear on the price, purchase was easy.”

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Posted 3 years ago

Thank you for your feedback, Mikel. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews