TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“I am 75 years old some time ago I bought 2 power step bridge insoles they work great . So I bought 2 superfeet blue . Ican not use them #304059 is it possable too exchange them for 2 (the gridge insole) thank you and GOD bless! Chaplain Roy Gomez”

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Posted 3 years ago

Thank you for your feedback, Chaplain Roy! We are more than happy to help you with a return or exchange. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com or 866-858-1294, and we will happily assist you. We appreciate your business!

Posted 3 years ago

“Fast delivery, everything was as described.”

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Posted 3 years ago

Thank you for your feedback, Michele! We are happy to hear that you received your order quickly, and that your order arrived as described. We appreciate your business!

Posted 3 years ago

“Everything went smoothly.”

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Posted 3 years ago

Thank you for your feedback! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“The product was on delivered in an average time (not quickly) and prices were fairly competitive.”

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Posted 3 years ago

Thank you for your feedback, Julia. We appreciate your business!

Posted 3 years ago

“It was very easy to put my order in for my inserts.”

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Posted 3 years ago

Thank you for your feedback, Rebecca! We are happy to hear that the order process was simple for you. We hope you enjoy your inserts, and we appreciate your business!

Posted 3 years ago

“Easy to order the appropriate product based on the short online questionnaire and quick delivery too.”

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Posted 3 years ago

Thank you for your feedback! We are happy to hear that our Insole Recommendation Quiz was able to help you find the product you needed, and that your order arrived to you quickly. We appreciate your business!

Posted 3 years ago

“Easy to order, shipment on time, great shoes”

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Posted 3 years ago

Thank you for your feedback, Joanne! We are happy to hear about your positive experience, and we are happy to hear that you are enjoying your shoes. We appreciate your business!

Posted 3 years ago

“It was okay it's okay good”

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Posted 3 years ago

Thank you for your feedback, Spike! We appreciate your business!

Posted 3 years ago

“All the products I ordered were in stock and were delivered timely.”

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Posted 3 years ago

Thank you for your feedback, Stacie! We are happy to hear that we had the products you needed in stock, and that they arrived to you quickly. We appreciate your business!

Posted 3 years ago

“I have not been wearing the insole long enough to tell if it really hurts or help. It was order by a friend.”

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Posted 3 years ago

Thank you for your feedback, L.D. Patrick. We hope your insoles work out well for you once you get a chance to really try them out. We appreciate your business!

Posted 3 years ago

“I really appreciate the valuable information provided on the website, from articles about various foot maladies to the detailed information about the products themselves. As a avid hiker, foot gear has come to the top of my list as one of things I absolutely have to get right, and TheInsoleStore helps me get it right!”

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Posted 3 years ago

Thank you for your feedback, Dave! We are happy to hear that you were able to find the information you needed to pick the products best suited to your needs on our website! We hope your insoles work out well for you, and we appreciate your business!

Posted 3 years ago

“The shopping experience was effortless. The price however, was highway robbery. 50% increase in price? Seriously?”

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Posted 3 years ago

Thank you for your feedback, Caroyn! We show your past orders with us for the 10 Seconds 3030 Pressure Relief Insoles w/Metatarsal Support had the insoles retailing at $34.99 per pair. They are currently retailing for $40.99 as many of our manufacturers have increased their prices due to the current state of the economy. We sincerely apologize for that! You did receive them for $36.89 a pair on your most recent order as you were able to take advantage of our Black Friday Sale. If you reach out to our Customer Service Team at Help@theinsolestore.com or 866-858-1294 prior to placing your order, we are always happy to provide you with an active coupon code if we are not running a sale or promotion. We appreciate your business!

Posted 3 years ago

“Quick and easy online shopping.”

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Posted 3 years ago

Thank you for your feedback! We are happy to hear about your positive experience. We appreciate your business.

Posted 3 years ago

“The first order was filled incorrectly - full size insert instead of 3/4. The second try was correct”

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Posted 3 years ago

Thank you for your feedback, Mark. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“Not enough arch support. Will not get again”

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Posted 3 years ago

Thank you for your feedback, James. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“Great services. This company stands behind its words.”

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Posted 3 years ago

Thank you for your feedback! We appreciate your business!

Posted 3 years ago

“Always prompt”

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Posted 3 years ago

Thank you for your feedback, Barbara! We appreciate your business!

Posted 3 years ago

“Great website. Quick shipping. Nicely packaged. Unfortunately, the size I ordered didn't work and I will be processing an exchange. But otherwise, great and easy to order.”

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Posted 3 years ago

Thank you for your feedback! We are happy to hear about your overall positive experience with us. We hope the new size you are exchanging for works out well for you, and please feel free to reach out to our Customer Service Team at 866-858-1294 or Help@theinsolestore.com if you need further assistance with anything at all. We appreciate your business!

Posted 3 years ago

“It was extremely easy to shop with the Insole Store.”

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Posted 3 years ago

Thank you for your feedback, Victoria! We are happy to hear about your positive experience. We appreciate your business.

Posted 3 years ago

“The first time I used this insert was about 9 years ago. I bought them at New Balance when they carried your product. But when they stopped, I continued to buy these insoles. They make walking in my tennis shoes like wearing house shoes! Love them!”

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Posted 3 years ago

Thank you for your feedback, Rebecca! We are so happy to hear that you have found your perfect insoles, and that they have been serving you well over the last 9 years. We appreciate your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews