TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have always been satisfied with my experiences at THEINSOLESTORE.COM. They have a quality product, extremely good customer service, and it's easy to order online.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Phyllis! We are so happy to hear about your positive experiences with us. We appreciate your business!

Posted 3 years ago

“The insoles I use have helped with a pronation problem so I use them in all my shoes.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, David! We are happy to hear that you have found the perfect insoles to help with your pronation. We appreciate your business!

Posted 3 years ago

“Easy ordering and fast delivery.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Toby! We appreciate your business.

Posted 3 years ago

“I did have a hard time figuring out which one to buy since you changed the wording and the color on the box since last spring”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Carolyn! We are happy to hear that you were able to find what you needed. If you experience trouble finding a product that you need on our website in the future, please feel free to reach out to our Customer Service team at 866-858-1294 or Help@TheInsoleStore.com as we are more than happy to help. We appreciate your business!

Posted 3 years ago

“Wonderful service and a quick shipment for a very needed knee wrap. Thanks and God Bless”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Gladys! We are happy to hear about your positive experience, and we hope you enjoy your much needed knee wrap. We appreciate your business!

Posted 3 years ago

“Easy to navigate website. Information on foot issues and types of insoles appropriate is very helpful.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Eileen! We are happy to hear that you were able to navigate our sight easily, and that the information we provide regarding foot conditions was helpful in selecting your insoles. We appreciate your business!

Posted 3 years ago

“Got everything I ordered..took no time... I'll keep ordering from you cuz I use my foot warmers ever day! Thank you you're great!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Brooke! We are happy to hear that you received your order quickly, and we hope your feet stay warm and cozy. We appreciate your business!

Posted 3 years ago

“It works. Had t0 build up the arch a little bit, no problem. Very fast delivery, only 2 days. Very satisfied.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Jack! We are happy to hear that your insoles are working out well for you, and that you received them quickly. We appreciate your business!

Posted 3 years ago

“I have been a satisfied customer for about 5 years.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Paul! We are happy to hear that you have been a satisfied customer of ours for the last 5 years. We appreciate your continued business and support!

Posted 3 years ago

“Fantastic insoles and even better “fantasticer” 🤣customer service”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Justin! We are happy to hear that you love your insoles, and that our Customer Service Team was able to take good care of you. We appreciate your business!

Posted 3 years ago

“Great product”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Rick! We are happy to hear that you are enjoying your insoles. We appreciate your business!

Posted 3 years ago

“User friendly site.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Deborah! We appreciate your business.

Posted 3 years ago

“Best insoles. Been buying them for several years. Would not buy anything else.”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We are happy to hear that you have found your perfect insoles. We appreciate your business!

Posted 3 years ago

“Excellent service!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Marga! We appreciate your business!

Posted 3 years ago

“Easy an quick. The product I order works great! Just what I needed.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Charles! We are happy to hear that your insoles are working out well for you. We appreciate your business!

Posted 3 years ago

“Great product. Excellent service. James Wilson”

Helpful Report

Posted 3 years ago

Thank you for your feedback, James! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“These insoles are much larger than my existing Spenco RX Comfort size 5 insoles (same size#) This is disappointing as they will have to be cut down.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Jim. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“It was a pleasure doing business with TheInsoleStore.com. At first I was shopping for myself, but with some browsing I found some insoles that fit his large foot (size 15). The entire process took me only 10 minutes. I doubt anyone can beat that.”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We are happy to hear about your positive experience with us, and that you were able to find something in your husband's size as well! We appreciate your business.

Posted 3 years ago

“Shipment arrived a day or two after I ordered. Pretty amazing. Try to take advantage of your sales and this looked good. Somewhat disappointed that the price of the 10 Second insoles I usually order has become unaffordable. I ordered a style more geared toward simple support and hope they will work. Have not yet used them.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Ruth! We are so sorry to hear that your usual 10 Seconds insoles have increased in price. A lot of the insoles we retail have gone up in price due to the current state of the economy, and the pricing we offer does come directly from the manufacturer. We sincerely apologize for that! We hope that the new style of 10 Seconds insoles you ordered works out well for you. If you need assistance with a product recommendation for something more affordable, or assistance with a return/exchange should those insoles not work out for you, please feel free to reach out to our Customer Service Team at 866-858-1294 or Help@TheInsoleStore.com as we are more than happy to assist. We appreciate your business!

Posted 3 years ago

“Good experience”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Andrew! We appreciate your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews