TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hard to find exactly what I wanted because I didn’t remember the exact name, but eventually…”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Kiki. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“I have custom orthotics and these made the pain go away right away, and the custom orthotics did not...at a quarter of the price. Highly recommended!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Zachary! We are happy to hear that your insoles were able to alleviate your foot pain at a quarter of the price of your custom orthotics! We appreciate your business

Posted 3 years ago

“Highly recommend The Insole Store. Great products, fast shipping and Alexis in customter service is truly an important asset to this company. I found her to be very professional and willing to go above and beyond to help. I will be back whenever our family needs insoles….”

Helpful Report

Posted 3 years ago

Thank you for your feedback, John! We are so happy to hear that Alexis was able to take good care of you and went above and beyond to assist. We pride ourselves in providing exceptional customer service! We hope you enjoy your insoles, and we appreciate your business!

Posted 3 years ago

“Product arrived fast as ordered. Very satisfied. Good Job!”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“Exactly what I ordered, delivered on tome!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Amy! We appreciate your business!

Posted 3 years ago

“I love this store. Being on my feet all day has caused foot problems and with these insoles I have happy feet. Happy holidays”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Chris! We are happy to hear that your insoles are making your feet happy. We hope you enjoy them. We appreciate your business! Happy Holidays!

Posted 3 years ago

“The insole store was great at making my exchange.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Christopher! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“I have used them 10+ times over the years. I keep giving the same review. They ship the right product and it gets here quickly. TheInsoleStore has never made a mistake. Honestly wouldbe awesome if all on-line shopping was as easy as it is with these folks. Pedags insoles are my go-to. Again been using for years. They are veneer so it does not mess with the fit of the shoe but the material over time conforms to the foot. Just what I need.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Steve! We are so happy to hear that our Pedag insoles have served you well over the years. We pride ourselves in providing excellent customer service, so we thank you for your continued years of support! We appreciate your business!

Posted 3 years ago

“Historically I've never had a problem ordering inserts and heel lifts from TheInsoleStore. The only issue has been when a favorite product has been discontinued and I've had to re-evaluate product to determine a substitute.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Michael! We understand how disappointing it can be for a favorite product to become discontinued. If you ever need assistance with a product recommendation for a current product that will address your needs, please feel free to reach out to our Customer Service Team at 866-858-1294 or Help@TheInsoleStore.com as we are more than happy to help. We appreciate your business!

Posted 3 years ago

“What I wanted wasn’t available but I signed up to receive email when item back in stock. After I got email it was Easy to find what I wanted. Easy to order. Arrived quickly”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We are happy to hear that the order process was easy for you when your requested product was back in stock. We appreciate your business!

Posted 3 years ago

“I appreciate that The Insole Store carries Birkenstock Air Cushion Full-Length Insoles, which are difficult to find in various sizes in other online shoe stores. Delivery was quick.”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We are happy to hear that we carry the Birkenstock insoles you need, and that you received your order quickly. We appreciate your business!

Posted 3 years ago

“Great price for the flip-flops I love to wear! Love the free shipping!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Kathy! We are happy that you are loving your flip flops, and that you were able to take advantage of our Free Shipping. We appreciate your business!

Posted 3 years ago

“Love the quality and fit. Nice follow through with confirmation and quick shipping.”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We are happy to hear that you are pleased with your insoles. We appreciate your business!

Posted 3 years ago

“Quick, accurate, on target!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Mary! We appreciate your business!

Posted 3 years ago

“I am very satisfied with my order it arrived on time.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Ramesh! We are happy to hear that you are satisfied with your order, and that it arrived in a timely manner. We appreciate your business!

Posted 3 years ago

“I was looking for a particular brand of insoles and was happy to find them at The Insole Store!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Nell! We are happy to hear that we had what you were looking for. We appreciate your business!

Posted 3 years ago

“Excellent experience, appreciated your listing a phone no. The Birkenstock insoles I purchased were so satisfactory that I ordered two more pair so that I would have them available for years to come.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Mary! We are happy to hear that you have found your perfect insoles, we hope you enjoy them! We appreciate your business.

Posted 3 years ago

“Ordering was easy and insoles were quickly delivered. I have ordered insoles twice before and they make a huge difference in my comfort level.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Hillary! We are happy to hear about your positive experience with us! We hope your insoles continue to help make your feet feel more comfortable in your shoes. We appreciate your business!

Posted 3 years ago

“Delivery was fast, socks are so soothing.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Pamela! We are happy to hear that your socks are helping to soothe your feet. We appreciate your business!

Posted 3 years ago

“Quick, easy ordering and the insoles are fantastic!!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Julie! We are happy to hear about your positive experience, and we hope you enjoy your insoles. We appreciate your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews