TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“I bought these socks for my husband who is diabetic and has severe neuropathy. His response when asked what he thinks of these socks, "I LOVE them!" He prefers to take off his shoes now when reclining and just to feel the compression of the socks that gives support to his feet and helps his constant pain. That in itself makes these socks worth it!”

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Posted 3 years ago

Thank you for your feedback, Susan! We are happy to hear that your husband is enjoying his OS1st socks. We hope they continue to relieve his pain. We appreciate your business!

Posted 3 years ago

“Quick accurate and always a great bargain. Thank you”

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Posted 3 years ago

Thank you for your feedback, Thomas! We appreciate your business.

Posted 3 years ago

“Hi. Was a bit confused as I payed foe fast delivery but the insoles arrived too late. Have to send them back..”

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Posted 3 years ago

Thank you for your feedback! We will be reaching out to you privately regarding this matter. We appreciate your business.

Posted 3 years ago

“Product arrived quickly.”

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Posted 3 years ago

Thank you for your feedback, Andrew! We appreciate your business.

Posted 3 years ago

“Good products, as described. At first the "Pedag" self-adhesive leather arch supports felt a little odd even after careful positioning in my new, fairly-flat sandals but after just a few minutes everything felt fine. The glue isn't too strong, so may have to be renewed. The over-pronation "Pedag" pads are excellent - right from the start they felt fine and hold my feet at a better angle, under pre-existing 'supportive' insoles in my walking shoes. The metatarsal pads are still waiting for me to figure out how and where to put them and how to overlap (or not) with the arch supports!”

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Posted 3 years ago

Thank you for your feedback, Elizabeth. We are happy to hear that your inserts are working out well for you! The Pedag T-Form Metatarsal Pads can be placed however is most comfortable for you. We do have a blog post on our website regarding metatarsal pad placement, found here: https://theinsolestore.com/blogs/articles/1-mistake-with-metatarsal-pad-placement?_pos=7&_sid=565cd5c73&_ss=r If you need further assistance with anything at all, please feel free to reach out to our customer service team at Help@theinsolestore.com or 866-858-1294. We appreciate your business!

Posted 3 years ago

“THE BEST! The product offering is outstanding. I placed an order and realized the size was wrong. I initiated a chat and got it corrected in less than three minutes. The item was received in about three days. The insoles fit perfectly and have provided comfort to my arthritic feet.”

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Posted 3 years ago

Thank you for your feedback, Tom! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“Very prompt shipping”

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Posted 3 years ago

Thank you for your feedback, Marilyn! We appreciate your business.

Posted 3 years ago

“Perfect fit. Comfortable”

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Posted 3 years ago

Thank you for your feedback, Curt! We are happy to hear that you found your perfect insoles. We appreciate your business.

Posted 3 years ago

“The insoles make walking and being on my feet feel comfortable. This is my second pair.”

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Posted 3 years ago

Thank you for your feedback, Jeffrey! We are happy to hear that you found your perfect insoles. We appreciate your business.

Posted 3 years ago

“My shoes needed to be swapped out. No problem👍”

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Posted 3 years ago

Thank you for your feedback, Jack! We appreciate your business.

Posted 3 years ago

“I received my insoles as ordered & in a timely fashion!”

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Posted 3 years ago

Thank you for your feedback, Gary! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“Fast and efficient service. My feet depend on this business.”

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Posted 3 years ago

Thank you for your feedback, Marsha. We appreciate your business!

Posted 3 years ago

“Very good ordering site and good delivery. The product has helped me greatly”

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Posted 3 years ago

Thank you for your feedback, Sue! We are happy to hear about your positive experience. We appreciate your business.

Posted 3 years ago

“The insoles are incredible! Gives me so much needed arch support and I didnt even need to trim them to fit my gym shoes...perfect fit!”

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Posted 3 years ago

Thank you for your feedback, Raney! We are happy to hear that you found your perfect insoles. We appreciate your business.

Posted 3 years ago

“The service was excellent & I recieved my order quickly.”

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Posted 3 years ago

Thank you for your feedback, Dige. We appreciate your business!

Posted 3 years ago

Thank you for your feedback, Dige! We appreciate your business.

Posted 3 years ago

“Quick shipping and product received in quick order. Product was pretty squashed, but I put that more on the freight company.”

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Posted 3 years ago

Thank you for your feedback, Casey! We do ship our orders in poly mailers to help keep shipping costs down so that we may offer Free Shipping. The insole boxes can get damaged in transit, and we do apologize for that. We are happy to hear that you received your product quickly and we hope you enjoy it. We appreciate your business!

Posted 3 years ago

“Large Inventory means plenty of products to meet your requirements. Orders are promptly fullfilled. I've ordered several times from this company and was pleased with the service.”

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Posted 3 years ago

Thank you for your feedback, Richard! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“I have ordered from the Insole Store on several occasions and have never been disappointed.”

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Posted 3 years ago

Thank you for your feedback, Paula. We appreciate your business!

Posted 3 years ago

“very fast shipping and just what I ordered. prices are higher than a year ago by quite a bit thanks to the economy. Insole.com still great place to shop.”

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Posted 3 years ago

Thank you for your feedback, Vernon! We appreciate you sticking with us through the fluctuating economy, and we are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“The product is good, arrived quickly and free shipping and returns.”

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Posted 3 years ago

Thank you for your feedback, Tish! We appreciate your business.

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews