TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Thank you. My insoles are great. They are helping me walk properly. You sell a wonderful product. My acupuncture doctor recommended them. It takes some getting used to but I believe will be worth it.”

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Posted 3 years ago

Thank you for your feedback, Michelle! We are happy to hear that you found your perfect insoles. We appreciate your business.

Posted 3 years ago

“The OS1st socks are great. I believe they have been helping me with plantar fasciitis. However women who are size 11 and above may consider ordering the XL, roomy in toe but better around the ankle. The L was way too tight around my ankle and caused issue.”

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Posted 3 years ago

Thank you for your feedback, Heather! We are happy to hear that your socks are working out well for you. We appreciate your business!

Posted 3 years ago

“They are wonderful to wear!”

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Posted 3 years ago

Thank you for your feedback, Janice! We are happy to hear you are enjoying your slippers. We appreciate your business.

Posted 3 years ago

“fast response”

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Posted 3 years ago

Thank you for your feedback, Richard! We appreciate your business.

Posted 3 years ago

“Great experience! Quick shipping and easy shopping!”

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Posted 3 years ago

Thank you for your feedback, John! We are happy to hear about your positive experience. We appreciate your business.

Posted 3 years ago

“The Insole Store always carries quality products.”

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Posted 3 years ago

Thank you for your feedback, Helen! We appreciate your business.

Posted 3 years ago

“This is my second purchase for sofsole, I will purchase another. Thank u.”

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Posted 3 years ago

Thank you for your feedback, Randy! We appreciate your business.

Posted 3 years ago

“I ordered some ball of the foot cushions to wear in my dancing shoes that are made by powerstep and I absolutely love them and will be ordering more soon. The delivery was right on time and I was delighted with the service. I will be doing business with this company often. Thank you for a job well done!!!”

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Posted 3 years ago

Thank you for your feedback, Brenda! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“Been using these for years. Very comfortable and great for a long day on your feet”

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Posted 3 years ago

Thank you for your feedback, John. We are happy to hear that you found your perfect insoles. We appreciate your business!

Posted 3 years ago

“The insoles arrived sooner than I expected, and the product is excellent.”

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Posted 3 years ago

Thank you for your feedback, Nancy! We are happy to hear about your positive experience. We appreciate your business.

Posted 3 years ago

“The site was fairly easy to navigate and my order was shipped quickly”

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Posted 3 years ago

Thank you for your feedback, Gabrielle! We appreciate your business.

Posted 3 years ago

“Fits my shoes very comfortably. Will buy more.”

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Posted 3 years ago

Thank you for your feedback, Janis! We are happy to hear you are enjoying your isoles. We appreciate your business.

Posted 3 years ago

“Very well made socks!!”

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Posted 3 years ago

Thank you for your feedback, William! We are happy to hear you are enjoying your socks. We appreciate your business.

Posted 3 years ago

“It was for my wife's toe separations. Works fine.”

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Posted 3 years ago

Thank you for your feedback, Jack. We appreciate your business.

Posted 3 years ago

“good value.”

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Posted 3 years ago

Thank you for your feedback, Edward! We appreciate your business.

Posted 3 years ago

“The quality is great They are a perfect fit for me they help me every day my feet and my lower back use to hurt every day since I started using this insoles most of the pain has gone I am very satisfied with them”

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Posted 3 years ago

Thank you for your feedback, Gonzalo! We are happy to hear that you found your perfect insoles. We appreciate your business.

Posted 3 years ago

“The wrong product was delivered. I ordered the OC9 High Profile metatarsal pads and received instead the Pedag T-form metatarsal pad.”

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Posted 3 years ago

Thank you for your feedback, Grishma. We show that one of our associates was able to take care of this issue for you. If you need further assistance, please feel free to reach out to our Customer Service team at Help@theinsolestore.com or 866-858-1294. We appreciate your business.

Posted 3 years ago

“Easy to use website and the sole came fast. However, it was too large and I’m now doing a return to get the proper size. So far the return process has been easy”

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Posted 3 years ago

Thank you for your feedback, Claus! If you need help with your return/exchange, please feel free to reach out to our customer service team at Help@theinsolestore.com or 866-858-1294. We appreciate your business.

Posted 3 years ago

“Easy to size for my shoe and very comfortable.”

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Posted 3 years ago

Thank you for your feedback, Doris! We appreciate your business.

Posted 3 years ago

“Epic fail…will not purchase here again.”

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Posted 3 years ago

Thank you for your feedback, Maren. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews