TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Large selection to choose from and fast service”

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Posted 3 years ago

Thank you for your feedback, Nancy! We appreciate your business!

Posted 3 years ago

“The insole store is great. Shipping is quick and there has never been a problem with an order or an unused return, even many months later when you find it in your closet and you meant to return it! (yeah, that was me)”

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Posted 3 years ago

Thank you for your feedback, Robert! We are happy to hear about your positive experience. We appreciate your business.

Posted 3 years ago

“I am going to place another order today.”

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Posted 3 years ago

Thank you for your feedback, Norman! We appreciate your business.

Posted 3 years ago

“I love the Spenco products I have purchased from TheInsoleStore.com. They are great because, in addition to a good arch, they also give great metatarsal support.”

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Posted 3 years ago

Thank you for your feedback, David! We are happy to hear that our Spenco insoles are working out well for you. We appreciate your business.

Posted 3 years ago

“My first pair was great, and are still working well. However, the pair I just got has a ridge down the middle, which the first did not, and it is uncomfortable. It appears that my foot may adjust to it, but at present it is not comfortable.”

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Posted 3 years ago

Thank you for your feedback, Edward! It appears that your first order with us was for the 10 Seconds 3020 Pressure Relief Neutral Insoles, which are flat and do not feature metatarsal support. Your most recent order was for the 10 Seconds 3030 Pressure Relief Insoles w/ Metatarsal Support, which features metatarsal support. We are happy to help you exchange for the correct insoles. Please feel free to reach out to us at Help@theinsolestore.com or 866-858-1294. We appreciate your business!

Posted 3 years ago

“Excellent!”

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Posted 3 years ago

Thank you for your feedback, Joe! We appreciate your business.

Posted 3 years ago

“Good quality. Shipped quickly. My child says they are comfortable.”

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Posted 3 years ago

Thank you for your feedback, Christina! We appreciate your business.

Posted 3 years ago

“I have been pleased so far”

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Posted 3 years ago

Thank you for your feedback, James. We appreciate your business!

Posted 3 years ago

“My two orders and one return were handled quickly with no problem. I like the insole I purchased and will be ordering again.”

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Posted 3 years ago

Thank you for your feedback, Mary! We are happy to hear about your positive experience. We appreciate your business.

Posted 3 years ago

“For me the sock for turf toe was an excellent choice, I had a stroke in 2007. and I have learned to expect changes, one early change was the drawing up of my big toe when I walk. This past year has seen it happen even more so, to the extent that the toenail on the left big toe, after just a short time wearing shoes, (I tried 4 different pairs over time) would start to create an ingrown toenail feeling if you have had an ingrown toenail and have hit it or had it stepped on you have an idea of what I was dealing with this turf toe sock helps hold my toe down, I don't need to wear it every day I just needed to give my toe a reprieve, from everyday agitation. thank you so much for your product.”

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Posted 3 years ago

Thank you for your feedback, Leroy! We appreciate your business!

Posted 3 years ago

“Very easy, they had exactly what I needed.”

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Posted 3 years ago

Thank you for your feedback, Christa! We appreciate your business.

Posted 3 years ago

“I'm not sure what size 6 shoes these were sized for, but the block of carbon fiber does not fit in any of the 5 pairs of shoes I tried, and the soles are way too wide. I trimmed them as far as I could, but the carbon fiber block still protrudes from the foam (since it won't fit)”

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Posted 3 years ago

Thank you for your feedback, Menghua. We will be reaching out to you privately regarding this matter. We appreciate your business.

Posted 3 years ago

“I have plantars fasciitis I’m glad that you carry these shoes to relieve my pain”

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Posted 3 years ago

Thank you for your feedback, Randy! We appreciate your business!

Posted 3 years ago

“They are great. Have three one for each shoe”

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Posted 3 years ago

Thank you for your feedback, Dicie! We are happy to hear you found your perfect insoles. We appreciate your business!

Posted 3 years ago

“Easy and they notified me when product wanted was back in stock”

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Posted 3 years ago

Thank you for your feedback, Maribeth! We appreciate your business.

Posted 3 years ago

“Order arrived sooner than expected. Insoles we’re exactly as advertised.”

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Posted 3 years ago

Thank you for your feedback, Maxine! We appreciate your business.

Posted 3 years ago

“I have worn these inner soles inside my running shoes for years. A new pair in every new pair of running shoes. It makes a difference for me as far as the shock absorber feeling they provide.”

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Posted 3 years ago

Thank you for your feedback, Ricki! We are happy to hear you found your perfect insoles. We appreciate your business.

Posted 3 years ago

“Good, quick service with a good product”

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Posted 3 years ago

Thank you for your feedback, John! We appreciate your business.

Posted 3 years ago

“Great selection, Competitive prices and fast delivery. I'll always be a customer!”

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Posted 3 years ago

Thank you for your feedback, Sande! We appreciate your business!

Posted 3 years ago

“Insole provided the Sof Sole Heel Liners that are so difficult to find elsewhere. They arrived on time and the price they charge is most reasonable. I'm glad to have this business as an important resource! Margaret A.”

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Posted 3 years ago

Thank you for your feedback, Margaret! We appreciate your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews