TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Easy navigation. Like the glossary of terms.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that you found our website easy to navigate, and that you enjoyed our glossary of terms. We appreciate your business!

Posted 2 years ago

“Ordered before, convenient shopping for the inserts.”

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Posted 2 years ago

Thank you for your feedback, Bob! We are happy to hear about your positive experiences with us. We appreciate your business!

Posted 2 years ago

“I was looking for an innersole that apparently was discontinued from the manufacturer, but was able to find 2 of them on The Insole Store. Happy Days! These guys quickly filled my order and I got the order within a weeks. Very pleased and will shop here again.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that we had the insoles you were looking for. We hope you enjoy them, and we appreciate your business!

Posted 2 years ago

“Good technical information -- i.e. Arch Height of each insert”

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Posted 2 years ago

Thank you for your feedback, Marc! We are happy to hear that you found the details under our product features to be helpful while shopping. We appreciate your business!

Posted 2 years ago

“Website is easy to navigate.”

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Posted 2 years ago

Thank you for your feedback, John! We are happy to hear that you found our website easy to navigate. We appreciate your business!

Posted 2 years ago

“Great service. Easy to order. Fast delivery.”

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Posted 2 years ago

Thank you for your feedback, Dee! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“The Spenco WWW flip-flop is perfect! I struggle with finding shoes to fit my wide and bunioned feet. Will have to try a closed-toe shoe next.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that your Spenco flipflops are working out well for your needs. We hope you enjoy them, and we appreciate your business!

Posted 2 years ago

“I've only had my pair for about a week, but they've been life changing. Well designed and pain relieving.”

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Posted 2 years ago

Thank you for your feedback, Tyler! We are happy to hear that your insoles are helping to alleviate your foot pain. We hope you continue to enjoy them, and we appreciate your business!

Posted 2 years ago

“I was supposed to get insoles for supination ( as I input that requirement and was directed to a selection) but received insoles for pronation. Website was very hard find actual supination options.”

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Posted 2 years ago

Thank you for your feedback, Jerry! We are sorry to hear that you had trouble finding the right insole to help address your Supination. Both of the insoles on your order are covered under our Wear Test Guarantee, so we are happy to accept them back for return or exchange if they simply will not work out for you. Our team of Product Specialists is also more than happy to assist you in finding a product that is better suited to your needs. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance. We appreciate your business!

Posted 2 years ago

“We haven’t received the item that we ordered yet.”

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Posted 2 years ago

Thank you for your feedback, Scott. This review is for you to rate your shopping experience with us. You will receive another email to rate your product after you receive it. Your order left our warehouse in the United States on 2/21 and last scanned today(3/1) as "Package arrived at international carrier Australia". You can find your tracking details here: https://www.ups.com/track?loc=en_US&tracknum=822241705218082845&requester=ST/trackdetails Please do keep in mind that Australia orders are currently averaging 3-4 weeks to be delivered. Your tracking link will continue to update through delivery of your package. We appreciate your business!

Posted 2 years ago

“Excellent experience shopping at The Insole Store. Shipping is prompt and always accurate. Excellent products.”

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Posted 2 years ago

Thank you for your feedback, Phyllis! We are happy to hear about your positive shopping experience with us. We appreciate your business!

Posted 2 years ago

“It was an easy ordering process and the insoles are great!!!”

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Posted 2 years ago

Thank you for your feedback, Jennifer! We are happy to hear that you found the order process to be easy, and that you are enjoying your insoles. We appreciate your business!

Posted 2 years ago

“ITEMS WERE SHIPPING PROMPTLY”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that your items were shipped out and received promptly. We hope you enjoy them, and we appreciate your business!

Posted 2 years ago

“They had a difficult to find narrow Birkenstock insert and it arrived in days.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that we had the Birkenstock insert you were looking for. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“insoles are too thick for my shoes ( hammertoes and diabetic) conditions”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We are sorry to hear that your Spenco Medics Diabetic Insoles are too thick for your shoes. Those insoles are covered under our Wear Test Guarantee for 30 days, so we are more than happy to accept them back for a return or exchange if they will not work out for your needs. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance as we are more than happy to help assist you with initiating your return. We appreciate your business!

Posted 2 years ago

“Great service and I received exactly what I ordered in a timely manor”

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Posted 2 years ago

Thank you for your feedback, Gus! We are happy to hear about your positive shopping experience with us. We appreciate your business!

Posted 2 years ago

“Loves these inserts for my flat's.”

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Posted 2 years ago

Thank you for your feedback, Carolina! We are happy to hear that your inserts are working out well in your flats. We appreciate your business!

Posted 2 years ago

“ALWAYS HAVE PRODUCT IN STOCK AND AVAILABLE, WHICH IS GETTING RARER EVERY DAY”

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Posted 2 years ago

Thank you for your feedback, Douglas! We are happy to hear that we had what you needed in stock. We appreciate your business!

Posted 2 years ago

“I'm delighted that I can still purchase these insoles, which I first found as a New Balance product twenty-plus years ago, for they have just the right amount of metatarsal support for my foot. No other insole has ever worked for me.”

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Posted 2 years ago

Thank you for your feedback, Frances! We are happy to hear that you have found the perfect insoles for your needs, and that they have served you well for the past 20+ years. We appreciate your business!

Posted 2 years ago

“All good 👍”

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Posted 2 years ago

Thank you for your feedback, Gerald! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews