TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The orthotics that I ordered were too stiff and I returned them. You were helpful in guiding me through the process.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Beverly! We are happy to hear that we were able to successfully guide you through the return process. If you would like assistance with a product recommendation for an insole that is better suited to your needs, please feel free to reach out to our customer service team at Help@theinsolestore.com or 866-858-1294 as we are more than happy to help. We appreciate your business!

Posted 3 years ago

“Being the second time I’ve ordered from The Insole Store, I remain quite impressed with the entire process—easy to navigate website, breadth and quality of merchandise, and rapid, expertly packaged shipments. I’m a fan, and do not hesitate to recommend this site to others.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Hazel! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“Easy order, quick shipment, fine product and perfect fit.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Edward! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“I ordered my insoles and received them right away. They were great! Foot pain was gone immediately. I ordered a second pair and was extremely happy and surprised, to receive them again so quickly. Great service! I will order from TheInsoleStore.com again. Thank you!!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Lupe! We are happy to hear that you received your insoles quickly, and that they are helping to alleviate your foot pain. We appreciate your business!

Posted 3 years ago

“Easy to use and fast shipping.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Raymond. We appreciate your business!

Posted 3 years ago

“the insole are perfect! i wear a size 6 women's shoe and ordered the size 5 1/2 insole and it fits perfectly.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Penny! We are happy to hear that you found your perfect insoles. We appreciate your business!

Posted 3 years ago

“Having diabetic neuropathy and custom shoe inserts being beyond my means, I looked for some other way to relieve some of the discomfort in my feet. The folks at The Insole Store worked with me to find an insole that would fit my needs and my budget. I get significant relief from the insoles.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Kevin! We are happy to hear that your insoles are alleviating the pain and discomfort in your feet. We appreciate your business.

Posted 3 years ago

“Excellent insoles. With these insoles I am pain free. They are amazing and I highly recommend them.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, James! We are happy to hear that your insoles are helping to alleviate your pain. We appreciate your business.

Posted 3 years ago

“It was recommended to me by a friend. I'm very satisfied with the insoles. I will order again when I need them for my walking shoes.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Helen! We are happy to hear that you found your perfect insoles. We appreciate your business!

Posted 3 years ago

“They always have the products I want and very speedy delivery!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Steven! We are happy to hear about your positive experience! We appreciate your business.

Posted 3 years ago

“I received my insoles the very next day after ordering them. I did not expect that. Thank you....”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Jo Ann! We are happy to hear that you received your insoles so quickly, we hope you enjoy them! We appreciate your business.

Posted 3 years ago

“Love the Insole Store. I have used them for a couple years. Great sleet of inserts for your shoes at good prices. Thank you!!!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Jacqueline! We are happy to hear that we have been able to provide you with the products you need over the years. We appreciate your business!

Posted 3 years ago

“I've had nothing but positive experiences with The InsoleStore, their Customer Service, products, and shipping are par excellence!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Michael! We are absolutely thrilled to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“They cane quickly. Seem to be helping my husband quit a bit. Yeah!!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Patty! We are happy to hear that your husband's Pedag insoles are working out well for him. We appreciate your business!

Posted 3 years ago

“Ordering is very easy and delivery is quick. The insole is top quality. I have 3 and will be ordering more.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Elaine. We are happy to hear that you found your perfect insoles. We appreciate your business!

Posted 3 years ago

“The site was easy to navigate and compare products, so it was easy to find what I was looking for”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Craig! We are happy to hear that you were able to easily navigate our website and find what you were looking for. We appreciate your business.

Posted 3 years ago

“Quick and easy, and great price.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Brian! We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“Good service, quick delivery”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Richard. We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“Great products, helpful staff and quick delivery—thanks”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Donna! We appreciate your business!

Posted 3 years ago

“It was great they had what I wanted and they got it to me quick”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Jerry! We are happy to hear that we had what you needed and that your order arrived quickly. We appreciate your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews