“Viagogo is a company with people that dont care about anyone but themselves.. how can you manage a site that scams so many people and still go home with a smile on your face... shame on you. (btw, I bought a fake ticket from this website... stupid me)”
“I am from Australia and wanted to buy tickets to Sharon Van Etten at Stylus in Leeds on the 19th of August.... Viagogo was the first website to pop up in my google search claiming to be the “official” ticket seller. The website was so stressful, baiting me to think I had no time to buy tickets but then I didn’t receive my ticket for days!!! Straight after my purchase (literally minutes) I went to check out the music venue online and noticed the date had changed to the 22nd of August and the tickets were being sold there for half the price... I was charged by Viagogo a total of $172 AUD but would have only been charged $92 AUD if I had bought through the venues website.... I cannot attend the show due to the new date change but Viagogo will not issue me a refund. They keep telling me that it’s not their responsibility that the date has changed and that I can resell my tickets but the show hasn’t even sold out.... I also received the tickets with the incorrect name on them... I have made two complaints and am waiting on another response. Absolutely do not buy through this company.”
“Do not use this company!
They do not look after their customers!
Very disappointed, disillusioned and unsupported by customer services. Ripped off £300!!”
“Purchased 2 tickets for Il Divo in December 2018 for concert on 24 June 2019. Paid £156.54 for £37 tickets which I downloaded on 3 June. As I was not happy with the seats I was allocated I requested a relishing of the tickets and was advised I would be reimbursed £55.91 per ticket. On 24 June (day of concert) I was advised the tickets I had bought were invalid!! Phoned Viagogo and was told the purchaser of my tickets would be sent the correct ones. On 8 July when I had received no money I phoned again (0203 137 6080) and was told my tickets had not been resold so I would receive no payment. When I threatened legal action a lady called Anara said she would phone back once she had looked into my case. 1 hour later she telephoned to say I would be refunded the full £156.54. I was somewhat sceptical but sure enough the money appeared in my MasterCard account within a week. I’m sure I only received any refund was because the original purchase was with a credit card and not a debit card as I have subsequently read of multiple customers who had been unsuccessful in claiming any money back. I wish I had read the Viagogo reviews before I rushed in to buying tickets and was not surprised to read today that Viagogo has been blacked by Google.”
“The website is so stressful, baiting you in multiple ways to think you have no time and there are few tickets left. Feeding off panic and scarcity. And then they add crazy extra prices at the end as well as being unclear what exactly you're buying and from where... worst ticket website ever.
Called their customer service twice about my experience and they are robots who could not care less... extremely angry.”
“DO NOT BUY FROM VIAGOGO they sold us fake tickets for trnsmt festival which we travelled eighty miles for paid for hotel all weekend for us to arrive and b refused entry with fake ticket absolutely shocking and the worst customer service not helping us one bit disgusting please do not buy anything from them”
“I noticed Viagogo are currently advertising tickets for Foreigner at Linlithgow Palace on 10th of August, however on the Palce website there is no mention of Foreigner on their add but someone caller Foreignfox is there apparently! The band are not even in the UK that day and are in fact between gigs in America! Do nopt touch these crooks with a bargepole!!”
“My husband bought tickets for me as a present last Christmas. He paid £300. The tickets have arrived this week and their face value is £100. He’s phoned them, but they won’t give any refund of the £200 overcharge. Avoid this company. Criminals.”
“Accidentally bought double the amount of tickets I needed for a concert directly from the venues official website. Sold tickets on Viagogo & they refuse to give me the money as the buyer apparently claims they couldn’t gain entry. I don’t know who the buyer is, so whether that’s true or Viagogo have just kept the money, who knows. They also took an extra £40 from my account apparently as an inconvenience fee for the buyer. They claim they conducted a thorough investigation (told me this at 5pm on the day of the concert so can’t have been that thorough) but say due to security & GDPR they can’t so much as tell me the process of that investigation, ie. how they reached that decision.
Customer service follow-up was terrible.... can’t be contacted by phone, so had to resort to messaging through their website, whereby I received the same generic response to each of my messages.
What else am I supposed to do here?! £250 down & furious!
Not only the worst service I’ve received, but genuinely believe these people are criminals & don’t know how they can get away with it.”
“Viagogo charged almost 600 Pounds for two tickets of orignal price of 85 pounds. DO NOT BUY FROM THEM!!
They make people think that's how much it costs (somewhere deep hidden in links the state the original price but its not obvious to see), they push people into buying by putting pressure on them.
DO NOT BUY from viagogo!”
“My friend was scammed for £150 and has so far gained no compensation I will be encouraging him to contact the appropriate authorities and if he doesn’t I will”
“Terrible. Boughy a wireless ticket off a friend last minute, who got his ticket from viagogo. He said he got it from a trustworthy website but when I went along to the festival, all hyped-up and excited with my freinds, I wasn't let in and was brutally turned away as my ticket had been duplicated (it was fake). Only get tickets from the festival websites or other trusted ones!! I was let down and it was a traumatic experience. Be careful”
“Awful service as they promised a delivery on a certain date and did not deliver then refusing to give me a refund after a missed delivery!
Recycled around multiple useless customer service operators who say the same thing with no responsibility for what they say they will do.
Terrible terrible website and useless customer service.”
“Disgusting company. Paid nearly £300 for tickets to see Stevie Wonder for my Birthday, been waiting for years to see him. Tickets sent to the wrong address. I rang on 9th June, told them I had moved and was advised to update my account with the new address, which I did. They still sent them to my old one, which is now unoccupied so I can't get them. Rang to be told there was nothing they could do. Disgusting service, no refund, no new tickets despite it being THEIR error. DO NOT USE THEM!!!”
“One Star is to much for this site. Do not buy tickets , there are many hidden charges , Tickets can be found on many sites for half the cost. Tickets can be fake tickets, there customer support is non existent, Unhelpful and basically if they have your money you are not getting it back. They will even resell your tickets for way less than you paid and over charge the next person.. Take my advice do not enter this site or make any purchases you will be sorry..”
“I will never use this site again. I was charged 269 Euros for a pair of tickets to see Andre Rieu in Maastricht that had a face value of 59 Euros each. Nothing short of daylight robbery.”
“I brought a BTS ticket on 23 June form viagogo and then I re- sold out from viagogo . It turn out the ticket can’t access to the BTs concert due the organisers check the ID must match the name on the ticket . Which we all find out after 17 June . So as a second platform , like stubhub stop all the sale and chase back the ticket to the original seller .
As viagogo didn’t do anything , but charge me HK$2,100 for compensate to the 2 buyer And stop the payment of Sae to me . I ask them to get back the refund from the 1 st seller I purchase from viagogo . He said he can’t get me the refund cause I didn’t attend the concert. It’s unfair treat how can they protect the 1st seller and the 3 buyer, so I’m the really victim , I got nothing back but losing Hk$7,000 , it is ridiculous, viagogo refuse to chase back the money to me .”
