“I would actually rate it at zero stars. Basically in short got ripped off and couldn't get in touch with customer service by phone as friends couldn't either. I did the online deal and filled out information. I then received a call back and I was told viagogo is going to refund all my money from 2 tickets and plus extra compensation. Well I received half the refund of tickets with a small amount of compensation which was a voucher for viagogo. Again couldn't contact by phone. Contacted them by email again and i was receiving replies that didnt help the issue that I had with what I was told they were going to fulfill. I really was ignored about situation over and over, also no body would call me. I wasnt the only one that got ripped off. Myself and all I know will not use there site. They should be shutdown.”
“Sold Snow Patrol tickets on Viagogo and sale was cancelled by them as I had not uploaded tickets even though I had phoned to explain I hadn't received them yet and was told I had until Wednesday, sale was cancelled Monday!
I have lost money and they have also charged me a £44 admin fee to add insult to injury!!
AVOID at all COSTS complete SCAM ARTISTS!!”
“Overcharged me for a ticket for a concert that was postponed for a year. When the concert came around the following year I could no longer get the ticket I had originally bought delivered to me. It took weeks of back and forth emails and phone calls before I was finally refunded only a week before the concert. A whole year after I had originally bought the ticket. This refund wouldn't have come about had I not threatened legal action on multiple occasions. Very poor customer service and a lack of supervision over customer to customer ticket sales.”
“Just purchased tickets from Viagogo. They put pressure on you to buy as they claim tickets are selling fast. Cannot delete purchase even if show is in July. Only to realise that on ticketmaster prices were half the price I paid. Such scam. Never again will I buy from this website. Avoid it like the plague.”
“Bought tickets direct from them as most sites were sold out for Mathan Carter concert at the Liverpool Philharmonic Hall on Friday 25 Jan to find on the Philharmonic website the cost of 2 tickets would have been £35 each plus 7.5% ie £37.62. Online I paid over £100 for 2.
So annoyed with myself doe not checking the Philharmonic Hall website first. Big mistake, will never do that again. BEWARE!!!!!!!”
“Absolutely disgusted with viagogo - So many rules broken and innocent people taken advantage of 😡 Prob never see tickets purchased at ludicrous rip off prices for BristolBears vs BathRFC1865 Avoid at all costs!!! #scam #tickets #bristolrfc #bathrfc”
“Viagogi are scammers - If you want to make a difference to the way the Viagogo company is portrayed by Google Ads leave an applicable review on GOOGLE REVIEWS so Google know they cannot be trusted. The other review sites don’t have such an impact.”
“Trying to contact customer support was impossible despite them emailing me with a specific number to call them on regarding the problem I had with my listing.
They have charged me £30 as I could not confirm my sale as I needed to amend it as I had accidently listed it wrong. No help whatsoever.
Do not use”
“PAID £214 for 2 tickets for Bridgewater Hall. when they arrived each is £47.50 Cannot get reply email as do not have password and after several attempts have not received email to reset password Don't know even how I got onto this site but will make sure I don't ever again and will warn others Never happened to me before feel been scammed”
“DO NOT SELL TICKETS WITH VIAGOGO. The whole thing is a scam, I received no notice or emails stating that my ticket was being sold and because I didn't confirm writhin 48 hours I am being charged a minimum of £20 after being given no notice. I explained and said I still have the ticket so as it hasn't been replaced I'm happy to still sell but they are rating this isn't allowed and I have to re list which will give them the opportunity all over again to scam m and charge me. AVOID.”
“How can I look at 3 different scenarios.for the same event looking to book 1 or 2 tickets. I requested to book 1 ticket, then it came up only 1 ticket left, before this I applied for 2 tickets seating together, it then informed me only 2 tickets left. I thought this a bit odd so I tried again but seating separately and again only 2 tickets left.
How can it state only 1 ticket left then again only 2 when I change the order.
Can this be explained?
Any how, I'll look on different sites.”
“Don’t use this site. It has these hidden charges that charged me $100 dollars each ticket to see the a broadway show. Complete scam. I called customer service to refund however it was useless. The lady was yelling over rather than listening to the issues of the customer. Clearly I am not the only one here that feels the same about Viagogo. Lesson learned for me and I hope you avoid this like a crazy ex-girlfriend that shows up to your house at random.”
“Just got caught out by Viagogo. Didn't realise I had been redirected to their site and have just rushed and bought tickets as it stated only 14 left!
I have now overpaid for tickets when better seats were still available on other sites.
Lesson learned, fingers burnt and really, really annoyed with myself!”
“Mom just brought tickets for Alexandra birmingham as present two tickets for Benidorm show £34 face value cost £144 rip off site the theatre still has tickets avalible at face value try to get in touch no answer left in cue for an hour still no reply”
“One Star rating is too good!
Seriously DO NOT use this company for tickets. Unfortunately I found out too late. Use Ticket Master or other reputable companies.”
“UNABLE TO SEND THIS EMAIL TO VIAGOGO AS EMAIL BOUNCED BACK.
I have just realised you have charged me £472 for two tickets to see Andre Rieu that have a face value of £198.
I am quite sure you will no doubt try and justify this mark-up and probably won't even answer this email.
Unless I receive a refund for this disgraceful mark up I will review your company accordingly on all available sites and give full details to local/national press.
Look forward to your reply”
“Got tickets for war of the worlds at Birmingham 8th December when into venue handed over tickets to be told they had been cancelled had to buy more tickets from box office this ticket company is scammers AVOID”
“Viagogo are thieves, they stole money from my parents, over £250
My father paid well over £400 pounds for what he was told would be premium seat, however after receiving the tickets he found that he had only been sent the cheapest tickets available.
They do this all the time, to everybody! Look at the reviews.
Be ready viafucksticks, I am coming to destroy everything you hold dear. Man/woman, doesn't matter, you fucked with wrong people.”
