“Dealing with this company is like day light robbery- make sure you read the T&Cs VERY carefully because once you put something up for sale on here there is no going back. THEY TRICK YOU BIG TIME. There is no opportunity to change your mind if you manage sell your tickets elsewhere and even if you don't confirm the sale of your ticket they still demand you pay to replace the cost of the buyers tickets. I lost over £300 dealing with them when i was trying to sell tickets. DO NOT USE UNDER ANY CIRCUMSTANCE!”
“Bought 4 tickets to the England v Italy Six Nations match this Saturday, for £722 - tickets arrived this morning, with face value of £75 per ticket..!! Website told me I’d get best possible tickets (without telling me seating area) - they weren’t, and we are going to be stuck in the corner in the upper tier. The website also said the tickets were running out fast but I checked today and there were still tickets available!
Will never buy from Viagogo again.”
“Purchased tickets to a show for my wife, at great expense. Viagogo contacts us to say tickets have been oversold, but here are some other (worse seats) tickets for the same high price. We accepted begrudgingly. On the day, my wife (who is a cancer patient) was called into hospital for a blood transfusion. Asked for a refund or change to another ticket: refused. Asked to resell, Viagogo said 'yes we can resell for you' then later said 'Sorry its too late to resell'. No recourse to refund and a total rip-off / scam in the first place with the swapped tickets. Will not do business with them again.”
“Charlatans.
Double the ticket price but literally do nothing to deserve that 'extra cost' though the government we're shutting this type of fraudulent company down?
They need to.
DO NOT USE.”
“HORRIBLE EXPERIENCE. SCAM. KEEP AWAY. Arrived at the door for Jess concert in madrid and was denied entry. Ticket oversold. Customer care no feedback. This is absolutely horrendous. Google is also guilty. They promote them and don´t allow us to rate the company. They hide the comments. Shocking”
“Completely inflexible when my friend broke her leg since booking our tickets and was in a wheelchair - They would not even consider moving us to the disabled access area even though are tickets were in the same area. They kept telling us they could not upgrade us. We weren't asking for an upgrade, we were asking for disabled access.
I will never use this dreadful company again.”
“Scam site! Don’t buy any tickets from them, we booked tickets to watch the Eubank fight on Saturday and when we got to the entrance, we were told that the tickets were invalid! Ruined our whole night!!!”
“This is an appalling company! Zero stars from me but unfortunately default is one star! Bought two tickets for Prof Brian Cox event costing £132. Received tickets with face value of £25 each. So paid excess £82! A disgusting and immoral company!!!”
“Booked tickets to see Borussia Dortmund on Viagogo said unrestricted view, when we got there a barrier in the way, Viagogo replied we don't do the seating at the venue, they are not interested even tho they have had their share of the money. Be careful people you have been warned”
“VIA GOGO TICKETS -
Horrible service!!
I LOST MORE THEN $300... TYhey JUST SEND TO ME THE TICKET 30 MIN BEFORE THE CONCERT - I LIVE MORE THAN 1 HOUR FROM CONCERT...I LOST THE SHOW... I SENT MORE THEN 5 EMails, TRY CONTACT BY PHONE CALLS AND NO ANSWEARS
DON'T USE THIS SERVICE!!!”
“DO NOT USE THIS COMPANY THEY ARE A RIP OFF !!! WILL DO MY BEST TO ADVISE AS MANY PEOPLE AS POSSIBLE OF THEIR UNDERHANDED BUSINESS METHODS .SHOULD BE CLOSED DOWN !!!”
“Well, as you can see pretty much on all the reviews, this company is a scam. If you want to pay 3x the avg ticket price, go for it! I used them to buy tickets for Florence & The Machine / Tears for Fears and realized afterwards that the ticket cost £45 pp and they were selling it £85 + £30 Fees etc.
You are ripping off people and it's just unacceptable. Are you not ashamed ? With all the trials you are facing, i hope you'll go to court and just shut down the company.”
“We have now had 3 attempts to buy tickets - the first didn’t happen as the seller never had them in the first place, the second set were sold to us but were the wrong date and now having paid for a third set viagogo are telling me they can’t get the seller to upload them. It’s a shambles and tickets are costing nearly 3 times their face value. Sadly my son and his friends now won’t be able to attend the concert .a complete shambles. - never use viagogo. Staff simply fob you off with promises of tickets which don’t materialise. Not a credible company. Avoid!”
“My mom was scammed by them just yesterday- paid 220EUR for two tickets worth 65EUR each, and now we are told to wait one month to receive them! (this would be just 2 days before the concert). While she made the booking, she had no idea viagogo was not the official seller as they popped as official on her google search. I cannot believe google still takes their adds after years of controversy- allowing many people to fall into these scams easily, thinking they buy from the genuine organizer. Google plays a crucial role in their scam- without popping first as an ad in google search, viagogo and their likes would go out of business. I have reported this to Google as I believe they need to be held responsible. Given all the bad press over the past years, Google cannot deny they are willingly part of the scam where viagogo claims to be an official reseller, charging last-minute fees just before making a purchase, offering tickets they do not own!”
“If I could give them negative stars I would!
I am absolutely appalled at the customer service provided by viagogo! They have lost a pair of my season tickets twice and continuously send threatening emails daily saying they’ll charge me for replacing the tickets that need to be bought for the customers who bought my original season cards!
I have had to pay to replace my season tickets twice and every time I ring to resolve the matter they hang up or say I’ll receive a call back. I have NEVER had a call back. 37 calls later within the space of 3 weeks and the issue is no further resolved than when I first rang.
Don’t ever use this service!! They are scam artists that will rip you off anyway they can!
They will be hearing from my solicitor as according to there own policy and my earnings from my tickets, I have roughly £1200 from this company.”
“Never buy tickets from this company. They blatantly lie about the number of tickets available, and say that they are going to sell out, when in fact there are still lots left.
They also charge way higher than the original ticket price, and never mention this.”
“Will never use again. Never. Bought two tickets for England v Italy for partners Xmas gift. Have never bought rugby tickets (don’t know anything about rugby or cost of tciekts) before but wanted to get him a special gift.
Paid £389 for what looked like amazing seats. Tickets arrived this week and marked at £90 each.
Really disgusted this site should be allowed to continue.”
“This should be no stars, but their website wont allow you to leave a no star review - says it all really.
Absolute rip-off.
Please would all serious artists and other performers, etc. ban this company from selling their tickets”
“Apparently viagogo courier has lost our tickets for Scotland Italy rugby tho Saturday. They say they are trying to find us replacement tickets I don’t understand why they have a problem with this as they are still available to buy on line. Absolutely rubbish service”
