“They advertise items as in stock which are not in stock, but take payment and process an order. Then you chases it up and they tell you it was a mistake and item is not in stock. Total waste of time, avoid the hassle and steer well clear. God knows how this company stays in business.”
“Brilliant staff and as I know of the current climate regarding the arrival of parts and bikes they kept me updated throughout, considering the amount of issues with the bike industry this shop have done amazingly !”
“Absolute Joke of a company...the birthday present bike arrived with no saddle(where as I accept that the manufacturer did not box it to begin with,Winstanleys washed there hands of it,there was no urgency for them to sort out and now nearly 3 weeks later with the wrong replacement saddle sent after 2 weeks from the manufacturer and even tho Winstanleys are still advertising that the bike is in stock all of the sudden the bike is not available and I will have to have a refund,my 5 year old daughter is going to be so upset....I wish I had read all the reviews now!!”
“Over £3000 bike unridable as spacer for front wheel missing. After saying they would order and send the part I have heard nothing. They ignore all the chasing emails I have sent and the phone line is dead. Awful, ignorant customer service. My advice is to buy elsewhere.”
“Bike is unusable. Basket went mouldy within a couple of weeks. Bell fell off and brakes broken too. Bike was purchased for daughter's 8th birthday last year 2020
Winstanley have not given me satisfactory response to date..”
“Ordered a new orbea m50 from winstanley bikes on the 14may, arrived the following Friday without issue. Emailed them on the Monday to check all was ok and they responded and confirmed I would receive it this week (which I did). I was concerned having read lots of negative reviews but for me, they were great and delivered as promised. Really pleased with the bike and was packaged securely and tracked delivery through Hermes. Great service for me 👍”
“Winstanley sent an incomplete childrens bike and did little to resolve the issue, despite many attempts to contact them - no spare parts or communication - very frustrating!
Spares had to be sourced elsewhere.
Wish I'd read the online reviews before buying here, as many similar.”
“Ordered 2 pairs of pedals with no indication that stock was low. Only received one and was told the other would be sent within 2 weeks. A month on and no pedals and no reply to my email so I have opened a Paypal resolution. I wouldn't use these people again.”
“1 star is to many. Eventually got them to accept faulty bike back on promise of refund. 14 days later ,nothing no money, not answering emails, phone cut off. DO NOT BUY ANYTHING from these people”
“Pre ordered a bike as there website said usually dispatched from supplier within 7 days or would get notify if not available within 2 days. No joy so set email with just a bot reply back, now they have blocked my emails. The bike I pre ordered which they now do not have on their website for the frame size and colour I ordered but all other size choices and colours shown for same model are now gone up in price by £500. OPENED A PAYPAL CASE TO GET MONEY BACK”
“Terrible experience, delayed delivery ,e bike eventually arrived with seriously damaged packaging, broken bike part, missing pedals, key and charger. Phone line out of service and no reply to earlier email or todays email. Very very worried about this company.”
“"DO NOT BUY A BIKE FROM WINSTANLEYS" absolutely shocking service.....they don't want anything to do with you if you have a problem....I'll never buy a bike online again. They don't answer the phone and blame Covid and don't answer emails.”
“WARNING!!! TAKE NOTE OF NEGATIVE REVIEWS!!!!!
I purchased a faulty item in December 2020 and was asked to return it so that it could be checked and a refund applied. I paid to return the faulty item and have not heard a word from Winstaneys since, despite chasing. They have used Covid as an excuse to disconnect their phones - despicable - and do not reply to emails unless you are abOut to give them money. Any company that refuses to speak to it's customers is clearing hiding something. DO NOT USE THIS COMPANY. THEY CANNOT BE TRUSTED AND DON'T GIVE A SH!T ABOUT YOU. THEY HAVE OVER £150 OF MY MONEY.”
“I ordered a MTB online, however, the website crashed when it was processing. The money was taken from my account but I received no order confirmation from them. I tried the call them the following day, however, I was frustrated to find out that they had disabled their phone lines.
Having read all the negative reviews, I was very concerned about both my order and my money. I emailed them and was pleasantly surprised to receive a reply in less than an hour - although I was disappointed to find out that the order had not registered due to the website crash. In the end, I requested a full refund so I could purchase the bike elsewhere - this was back in my account within 2 days.
Winstanley’s really need to sort their phone lines out - it is pretty ridiculous that you can’t speak to them by phone, especially when you have an issue like I did. That being said, they replied to my emails promptly and were very helpful. There was also no problem getting a refund.”
“I wanted a particular Cube Mountain bike but could not get it anywhere. Tried Winstanleys on line and they had one in correct size at a good price. After reading some poor reviews I was a bit apprehensive. Glad I took the chance. Bike was shipped quickly and arrived in perfect condition and was very easy to put together. Delivery to Ireland was good what with Covid and Christmas.
Absolutely Delighted !”
“DO NOT BUY ANYTHING FROM THIS SHOP, unless you're prepared to be very disappointed.
My daughter's bike for her Christmas present arrived with the gears so damaged it is unrideable. The front mudguard is missing and the frame is scratched. There was also a complaint letter in the box from a previous customer rejecting the bike meaning they have sent me a damaged customer return. Don't expect to be able to call them as they don't answer, or get any response via email. I have had to raise a Paypal dispute to try to get a refund whilst trying to source a replacement.”
“I am reading the rest of these reviews now and feel sick in the out of my stomach. I ordered and paid for an Orbea bike on Nov 7th and I am still waiting for delivery. I am going to have a very disappointed little boy on Christmas morning as not in a position to purchase an alternative. No phone lines to call and only one of my emails have been responded to, no communication since December 3rd when I was told that their purchasing team would be in contact soon. I have been very patient, soon to me would be a few days. Not sure what else I can do apart from ring trading standards.”
