XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,056 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,056 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 3rd June 2025

779

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy to navigate from the website, had a great experience so far, from ordering online. Can’t say the same for the recent experience though, the packaging was quite disappointing.”

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Posted 3 months ago

“Delivery was on time”

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Posted 3 months ago

“Ordering from overseas was seamless, the communication was excellent and the flowers were fresh and stunning, the arrangement matched the description on the website. Angelica Rabe and Lai were very helpful n responded to WhatsApp n Emails promptly. Truly appreciate their help in answering to my requested. The customer service was exceptional, as they kept me updated throughout the entire process. Thank you Carla Jane Seguirre for the beautiful floral arrangement. It was so good being sent a pictures of the 💐 before they were sent out. Absolutely gorgeous 💐🥰 The recipient was delighted n got great compliments from the guest. Once again thank you so much Team Xpressflower.com for the Excellent service! Would definitely recommend. Looking forward to my second order today.”

XpressFlower 5 star review on 22nd February 2025

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Posted 3 months ago

“Keep up the good work.”

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Posted 3 months ago

“Very satisfied with the service and delivery”

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Posted 3 months ago

“Easy to order online and can pick up conveniently at PLQ Mall the next day. Flowers are fresh - nice bouquest of roses and smell good. Will recommend XpressFlower.com to my freinds and order it again on special occassions. Thank you.”

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Posted 3 months ago

“I was impressed by the service provided by the lady! ( forgot her name) she was very helpful ! Overall l am very happy with service!”

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Posted 3 months ago

“Amazing flowers, amazing customer service. I appreciate Nica emailing me a photo of the flowers before it was delivered, which was unexpected but a very thoughtful gesture. It's the little things like that that makes customers feel assured. Wonderful experience overall.”

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Posted 3 months ago

“Good update on the process and beautiful flowers arrangements.”

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Posted 3 months ago

“The team is very accommodating for the last minute changes. Delivery was on time. Thanks for the effort!!”

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Posted 3 months ago

“Even though the first delivery they made a mistake, the support start does a good job rectifying it. Prompt and helpful reply.”

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Posted 3 months ago

“gives timely updates on the status of the orders”

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Posted 3 months ago

“Same comments, very Good.”

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Posted 3 months ago

“Responsive customer service, easy website to navigate and purchase online!”

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Posted 3 months ago

“The service are good in both phone assistance and delivery. The packaging is nicely wrapped”

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Posted 3 months ago

“I have been a member of XpressFlower for a lone time. I always pick up the flowers myself, only these few years I started using XpressFlower.com, which I can place my order anytime no need to rush very convenient.”

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Posted 3 months ago

“good and pleased with the service. Polite and give best suggestion instead of just want to earn money. recommended florist for online purchase.”

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Posted 3 months ago

“High quality product and fast service”

XpressFlower 5 star review on 17th February 2025

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Posted 3 months ago

“Requested for self-collection at the compassone branch at 11am on the 14th but on the day itself, my flowers were not sent to the branch for collection. The worst service i had, considering i have been ordering my flowers from them for a few years.”

Helpful Report

Posted 3 months ago

Dear Jan, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience caused regarding your self-collection order. As agreed on the day of your scheduled collection, we arranged a complimentary delivery for you to make things right. We have also been trying to reach you via WhatsApp and email to follow up on this matter, but we have yet to receive a response. As a gesture of apology, we have provided you with a voucher for your next order. Once again, we sincerely regret the oversight that led to this inconvenience and the unnecessary trip to our outlet. Please do not hesitate to reach out if you have any further concerns, we are always here to assist you. Best regards, Chuck CS Manager

Posted 3 months ago

“Delivered to the wrong house...”

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Posted 3 months ago

Hi Terrance I apologize for our delivery partner sending your item to the wrong address. It was a long day, and due to fatigue, he misread the unit number. Upon being notified of the error, we rectified the issue within the next 15-20 minutes. My CS team has: - Refunded your delivery fees. - Provided a voucher to dine at our Xpressflower HQ Knots Cafe. We hope you give us another opportunity as we strive to improve our delivery services. Cheers Sam Chief Experience Officer

Posted 3 months ago

XpressFlower is rated 4.7 based on 6,056 reviews