XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,054 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,054 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 27th May 2025

776

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and well communicated .”

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Posted 2 years ago

“Confusion on the state of delivery spoilt the surprise element for the receipt. It's a pity as the flowers were nice... Also the flowers were just left outside the door without ringing the bell. Recipient was at home.....”

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Posted 2 years ago

Hi Steve Sorry for the failing to meet the surprise element for the delivery. Let me check internally tomorrow morning and get back to you asap Cheers Sam Chief Experience Officer

Posted 2 years ago

“very good”

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Posted 2 years ago

“Very friendly and helpful Florist!”

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Posted 2 years ago

“THIS IS MY 1ST TIME ORDERING WITH YOU. GOOD JOB..KEEP IT UP”

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Posted 2 years ago

“Good service at west mall branch.”

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Posted 2 years ago

“1 Nice packaging to ensure product in good condition. 2 product is satisfactory, but no added surprises for the customers. 3 The operator who called me in the morning to confirmed the order needs to speak in a nicer, friendlier tone. She sounded like someone who needs to get her message through that's all. 4 I was informed about the late delivery, that's good. Should always let customer knows when the product will arrive. 5 delivery could be earlier, it was a long wait.”

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Posted 2 years ago

Hello Sylvia, We appreciate the insightful feedback and apologize for falling short of expectations during your recent purchase with us. Rest assured that we will take note of these concerns and use it to coach our employees. It gives us consolation that you enjoyed our product and that my colleague was able to inform you of the updates on your order. We hope that you will give us another chance to serve you better next time. Cheers, Chuck CS Manager

Posted 2 years ago

“Driver is polite. Sales girl told me have free greeting cards but my wife say she only received flower and balloon. No cards.”

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Posted 2 years ago

“After I confirmed and paid for my order, I could not recall giving the name of the deceased as the message I selected did not require one. I was desperate to contact Xpress to check on my order. My WhatsApp did not manage to link me up with them but Xpress had the option of a Chat line. I Chatted with Venus on a Sunday afternoon and she helped to sort out the message part. Thank you Venus for being there! Yes, Delivery date and time was as arranged. However, the Delivery Order which they forwarded to my email was not signed by the recipient. I attended the wake and sighted the wreath. The flowers looked fresh but the cream Gerberas were not as vibrant as portrayed in the picture. Overall my experience with Xpress and its wreath stand was good. Thank you Xpress Flowers!”

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Posted 2 years ago

“Flowers delivered were nice but unfortunately abit dry though. But still they were very pretty and presentable!”

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Posted 2 years ago

“Very good customer service to help out consumer in the online ordering process”

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Posted 2 years ago

“Very fast delivery. Expect rose buds to be bigger. Please with efficiency of customer service to respond to my correction to my address fir delivery”

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Posted 2 years ago

“Thank you Xpress Flowers for acceding to my earlier request to change delivery date and the hamper is beautifully decorated and delivered on time.”

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Posted 2 years ago

“XpressFlower is always very prompt in their response. Always there for the customers. keep up the good work!”

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Posted 2 years ago

“Hi Sam Good service and receive on time. Thank you”

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Posted 2 years ago

“good but alway i find out that the delivery is not what i expect to.”

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Posted 2 years ago

“Very reliable service.”

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Posted 2 years ago

“Generally good. But when I spoke to the shopkeeper at the time I placed the order at the shop, I have asked for red and black wrapping, and she said she will informed about my request. But end up still receiving white and black wrapping.”

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Posted 2 years ago

Hello Joseph, Thanks so much for your feedback. It's possible that the red wrapping wasn't available at the time and we sincerely apologise if it wasn't communicated with you properly. We take your feedback to heart so rest assured that we'll look into this and make sure this will not happen again. Please keep your lines open because management will reach out to you soon. - Xpressflower CS Team

Posted 2 years ago

“Fully satisfied with service n speed of delivery”

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Posted 3 years ago

“Prompted changes on ribbon colour. Thanks for delivering it on the expected time.”

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Posted 3 years ago

XpressFlower is rated 4.7 based on 6,054 reviews