XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,054 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,054 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

Write Your review

Tell us how XpressFlower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

XpressFlower 5 star review on 27th May 2025

776

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super service both Sales at Jewel and delivery( except the delivery fee.) Free Delivery during office hour and within Singapore main island should be provided for flower stand.”

Helpful Report

Posted 3 years ago

“Received the bouquet as per my requested timing. Thank You! My daughter is super delighted when she received them. The only downside is the colors choice of the wrapper, it was dull green or beige color and does not compliment and bring out the best of the overall bouquet presentation. A pastel color choice would makes the difference. How come the graduation bear is not part of the bouquet? Nonetheless, thank you!”

Helpful Report

Posted 3 years ago

Hi Margaret, Thank you for taking the time to write a review about your experience. Glad your daughter loved the flowers. I believe the detail you provided will enable us to make improvements for the benefit of all our customers. I'll raise this with my design team. Again thank you and we sincerely appreciate your thoughtfulness in helping us deliver better service. Cheers, Chuck CS Manager

Posted 3 years ago

“Thanks for the timely delivery, though slightly disappointed that cake of choice unavailable at last minute.”

Helpful Report

Posted 3 years ago

“The XpressFlower website is easy to use and it was quick for me to order the flowers for delivery. It's great to have a free delivery option. The flowers were delivered as scheduled and it really made my mother happy. Thank you.”

Helpful Report

Posted 3 years ago

“Very swift ordering process and prompt delivery . However, didn’t get to see the final product delivered as it was sent directly to a friend. Would be even better if a picture of the end product could be included in the email sent to customers .”

Helpful Report

Posted 3 years ago

“5 stars! Thank you for updating me about the timely delivery. Appreciate the amendment done on the sender list as well. Recipient is happy with the fruit basket. The fruits and flowers are fresh! Well done and Keep up your efficient service”

Helpful Report

Posted 3 years ago

“Flowers were fresh and as per shown image . Thank you”

Helpful Report

Posted 3 years ago

“Thank you for your service”

Helpful Report

Posted 3 years ago

“Great service and well structured delivery process.”

Helpful Report

Posted 3 years ago

“Hi Sam, Wifey Joyce received the beautiful pink roses promptly. The flowers bloom this morning.”

Helpful Report

Posted 3 years ago

“From order to delivery, it's been a smooth and prompt process. However, room for improvement on communication channel: 1) Order confirmation via Whatsapp 2) Payment link via Whatsapp 3) Order collection notification via email 4) Order delivery notification via email As you can see the communication channel is not consistent and it would be good if you can standardize the channels and preferably customers can elect the communication channel. Overall I am very pleased with the experience and it is a vast improvement from my previous order. Thank you for taking my feedback.”

Helpful Report

Posted 3 years ago

“everything is good”

Helpful Report

Posted 3 years ago

“Good quality & design of flowers”

Helpful Report

Posted 3 years ago

“the best service I ever experienced! thump up! will order again definitely!”

Helpful Report

Posted 3 years ago

“Good customer service and prompt replies. I have contacted a few florists for this urgent delivery on a Sunday. I have selected XpressFlower as you are able to answer to my enquiries most quickly and very friendly staff. Only disadvantage is the price is a little expensive.”

Helpful Report

Posted 3 years ago

“The flower arrangement was nice as expected, however delivery was late. It arrived an hour after the agreed timeline which killed the surprised element we wanted to give to our friend.”

Helpful Report

Posted 3 years ago

Hello William, Thank you so much for providing feedback, and for taking our call the other day. As spoken the timeslot you chose is between 1-6 pm. As per our system, the item arrived at the recipient around 5:50 pm and is within the stipulated/ selected time. Again, Thank you for choosing to shop with us and we hope to serve you again soon. Keep safe and healthy! Cheers, Chuck CS Manager

Posted 3 years ago

“good good good”

Helpful Report

Posted 3 years ago

“Thank you for this service. I ordered a funeral wreath when my friend was bereaved of her grandma. The designs are thoughtful, the prices are in my opinion decent value, and the site is easy to use. The whatsapp customer service was also polite and helpful. The only downside was the payment portal seemed to have a problem with payment by debit card, but thankfully they had a paynow option.”

Helpful Report

Posted 3 years ago

“Delivery was excellent. Smooth and fast. Driver followed instructions given. However, my message was being cut off half way”

Helpful Report

Posted 3 years ago

Hi Jia Yi Sorry for the late respond. I did not reach the last part where your message was cut off. Thank you for the positive. I will get one of my CS to reach out to you to understand what happened so we can try to resolve this if possible. Cheers Sam Chief Experience Officer

Posted 3 years ago

“Flowers and delivery timing very good. Online selection a little constraining. I would have liked the Same flowers ie yellow roses but in a basket rather than bouquet”

XpressFlower 4 star review on 23rd February 2022

Helpful Report

Posted 3 years ago

XpressFlower is rated 4.7 based on 6,054 reviews