XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,376 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,376 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

Write Your review

Tell us how XpressFlower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

XpressFlower 5 star review on 18th January 2026

802

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Already wrote”

Helpful Report

Posted 4 years ago

Hi Fazlan On behalf of my team, I am so sorry for the incident in which the message card was not delivered. I understand it is important for your recipient and we need to work harder to prevent this. I have instructed my CS to provide you and your recipient with a voucher. An invitation to our garden-themed Knots cafe as a form of apology Cheers Sam Chief Experience Officer

Posted 4 years ago

“Great and prompt service!”

Helpful Report

Posted 4 years ago

“Prompt update on delivery on both sms & email. Appreciate it.”

Helpful Report

Posted 4 years ago

“Prompt delivery. Lovely flowers and received in good condition.”

Helpful Report

Posted 4 years ago

“Prompt delivery & very good customer service👍 Free gift was not delivered but after a phone call, it was delivered quickly👍 Very satisfied with the arrangement except the colour paper of the bouquet should be dark blue instead of sky blue cos it’s for a male who is 25 years. I should have informed them of the colour preference. When I was told that it will be blue & silver paper and i was happy without realizing there are many shades of blues. Although it’s a nice sky blue colour but it suit better for a female. Nevertheless, satisfied with the overall service. Will definitely shop with them again! Thank you🙏”

XpressFlower 5 star review on 4th October 2021

Helpful Report

Posted 4 years ago

Hello Teresa, Thanks for the recent feedback that you shared regarding your experience with Xpressflower. The detail you provided will enable us to make improvements for the benefit of all customers. Customer feedback is very important to our organization and helps to shape and improve all that we do. We are eternally grateful and rest assured that we will continue to work on ways to serve you better. Thank you for your kind understanding and the opportunity to serving you. We are always here when you need us. Keep safe and healthy! Cheers, Chuck CS Manager

Posted 4 years ago

“Good follow up and prompt delivery. Gift and bouquet are very nicely wrapped.”

Helpful Report

Posted 4 years ago

“I spoke with customer service 3 times over the last 24hrs asking for advice as I need to put a mix of both English and Chinese wordings on the flower wreath I ordered. One first call, I was advised to make the order first and then call in for assistance giving the order number. The second and third calls I made, I was told that someone who can advise me will call me back immediately. However, I waited patiently and no one did call me. I even double checked to make sure that Xpressflower has my number. This is not the first time I've ordered from Xpressflowers... but this will likely be the last. Totally disappointed.”

Helpful Report

Posted 4 years ago

Hi Vincent, We apologize for the lapse in our service. My CS team failed to ensure that one of our Chinese customer service agents contact you. This is not acceptable and we need to do better. We have identified the individual and will contact an internal remediate training with her. One of my CS supervisor will reach out to you, we can get our Chinese speaking agent to get the information from you and change the message. Your sincerely Sam Chia Chief Experience Officer Xpressflower

Posted 4 years ago

“Awesome service!”

Helpful Report

Posted 4 years ago

“Ordering procedure was easy. A customer service officer called me in the morning to make sure every detail is correct which make me felt assured that everything will be as ordered. Sure enough, delivery came during the stipulated timing and the flowers were great. My wife loved them and it really made our 15 years wedding anniversary a memorable one.. thank you.”

XpressFlower 5 star review on 3rd October 2021

Helpful Report

Posted 4 years ago

Hello Jon, Thank you for leaving such a wonderful note! We are happy that you and your wife enjoyed the experience with Xpressflower. We do our best to provide our clients with the best service possible. Thank you again and have good day! Keep safe and happy anniversary from the whole XF family:) Cheers, Chuck CS Manager

Posted 4 years ago

“The flowers looked great!”

Helpful Report

Posted 4 years ago

“Excellent communication and speed of delivery. Love it! Thanks”

Helpful Report

Posted 4 years ago

“Excellent service and beautiful flowers”

Helpful Report

Posted 4 years ago

“Their whatapps reply is very fast and everything coordinate very well.”

Helpful Report

Posted 4 years ago

“Unfortunately, this was the saddest and most overpriced bouquet I’ve ever received! Much better florists out there deliver far higher quality products!”

Helpful Report

Posted 4 years ago

Hi Gemma, We are truly sorry for this experience. We work very hard to keep our customers happy and would love it if you’d give us a chance to rectify the situation. Will check on this personally, one of our CS will be in touch soon to discuss your concerns. Sincerely, Chuck CS Manager

Posted 4 years ago

“Excellent customer service!”

Helpful Report

Posted 4 years ago

“Ordered online. Confirmation of order followed soon after. Kept me posted when item was collected and delivered. Prompt and excellent service.”

Helpful Report

Posted 4 years ago

Hello kala, Thank you so much for posting such a kind words about us. We try our best to serve our patrons better. Thanks once again and have a great day! Keep safe and healthy! Cheers, Chuck CS Manager

Posted 4 years ago

“great experience... I was the first time with XpressFlower.... provide with great service and fulfilled the special requirement.”

Helpful Report

Posted 4 years ago

“I had called the hotline to ensure I can switch the flowers to red roses, on the purchase form, again I had indicated that this switch should happen. On WhatsApp message, again I reminded that this needs to be done. But the wrong bouquet still was delivered. See my WhatsApp for pic of delivered item.”

Helpful Report

Posted 4 years ago

Hi Felicia We are so sorry about the experience encountered. This should not have happened and I apologize on behalf of our team. This issue was escalated to me and I will personally look into the QC lapse. My CS has reached out to you to arrange for recovery and we would like to invite you and your recipient to our garden-themed knots cafe. Cheers Sam Chia Chief Experience Officer Xpressflower

Posted 4 years ago

“Very prompt and efficient service . Kept customer inform of the stages and outcome of the order . Thank you - Kasmah”

Helpful Report

Posted 4 years ago

“Thank you xpressflower for being part of my special occasion.”

XpressFlower 5 star review on 1st October 2021

Helpful Report

Posted 4 years ago

XpressFlower is rated 4.7 based on 6,376 reviews