XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,373 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 12th January 2026

801

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver is polite. Sales girl told me have free greeting cards but my wife say she only received flower and balloon. No cards.”

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Posted 3 years ago

“My purchase is very smooth via Whatsapp. Thanks to Venus.”

XpressFlower 5 star review on 7th July 2022

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Posted 3 years ago

“The staff was really helpful with all my urgent request like changing of date and time etc Thank you so much”

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Posted 3 years ago

“This is the n times that I buy from Xpressflower - be it online or at site. they never fail me, and how that it will continue with the good service.”

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Posted 3 years ago

“Xpress flowers were perfect as I have always experienced with them. Nice arrangement, punctual delivery.”

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Posted 3 years ago

“CS Lovelyn and Lailanie was very prompt to assist with a special request from the Senior HRBP to deliver the get well basket to one of the manager's parent who is in the hospital. Lovelyn was also fast to react when requested to add the Organisation name despite the readiness of the card. Thank you to Lovelyn and Lailanie.”

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Posted 3 years ago

Hi Christine, We are very happy that you took the time to leave us this wonderful note. We do our best to keep our customers happy and we are glad that our hard work has paid off! As for the photos of the actual item, one of our CS representatives will send them to you thru your email for your reference. Thank you again for your kind words and we hope to serve you again soon. Cheers, Chuck CS Manager

Posted 3 years ago

“Fresh beautiful flowers. Prompt delivery. Thank u”

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Posted 3 years ago

“Delivery was fast and all was good”

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Posted 3 years ago

“I ordered a wreath and the staff Nicole was good and patient. she helped me with the order and even followed up with a call to make sure the item ordered was correct before she proceed with the delivery. the flowers are fresh and look nice. Thanks and keep up the good work and services.”

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Posted 3 years ago

Hi Cheng Hoong, Thank you for taking the time to share your opinion about our services. We are glad that our team did a great job. We will make sure that Nicole reads your review, and she will get the recognition she deserves. Thank you again and have a wonderful day! Cheers, Chuck CS Manager

Posted 3 years ago

“This is the 2nd time I order from them. their service is good and will follow up with the orders.”

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Posted 3 years ago

“After I confirmed and paid for my order, I could not recall giving the name of the deceased as the message I selected did not require one. I was desperate to contact Xpress to check on my order. My WhatsApp did not manage to link me up with them but Xpress had the option of a Chat line. I Chatted with Venus on a Sunday afternoon and she helped to sort out the message part. Thank you Venus for being there! Yes, Delivery date and time was as arranged. However, the Delivery Order which they forwarded to my email was not signed by the recipient. I attended the wake and sighted the wreath. The flowers looked fresh but the cream Gerberas were not as vibrant as portrayed in the picture. Overall my experience with Xpress and its wreath stand was good. Thank you Xpress Flowers!”

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Posted 3 years ago

“The floral arrangement was very close to the image on the website.The overall presentation was professionally done.”

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Posted 3 years ago

“Honestly I wasn’t happy with my first flower arrangement not because of the flowers you had to substitute with but it was because it was not even close in style and shape to the actual one I ordered (Forever and Always). Eventually your other staff, Shanice finished making one arrangement close to the one I ordered. The flower she finally substituted with was acceptable. She was very patient and I know she understood where went wrong. Your main florist could ensure that these repetitive would not happen even if the basic criteria of the original arrangement is fulfilled. Unfortunately this responsibility was not taken up. I feel it is not justified that I paid more than $20.00 for a specific delivery time when eventually it was delivered after that hour. The arrangement of the centrepiece had to be re-done a few times simply because the arrangement was inconsistent to the order and it took up those time.”

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Posted 3 years ago

Hello Diana, Thank you so much for taking time out of your day to provide feedback about your experience with us. First of all, allow us to apologise for the time it took to arrange the flowers as close as the one you see on the website. While our florists do our best to recreate the arrangements, factors such as flower availability and creative differences can affect the outcome of the arrangement. We totally understand where you're coming from and we will take your feedback as a lesson to serve you even better in the future. We'll look into your case further and someone from the team may get back to you. - Xpressflower CS Team

Posted 3 years ago

“Customer service was great. Bridal bouquet was very well done. Overall, exceptional service”

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Posted 3 years ago

Thanks for your kind words, Jason! Getting everything done and making things perfect for weddings can be a bit stressful sometimes and we're glad to hear that we made it easy for you to get one of the most important pieces, the bridal bouquet. It's always a pleasure to provide you excellent customer service. 'Til your next order! - Xpressflower CS Team

Posted 3 years ago

“Flowers delivered were nice but unfortunately abit dry though. But still they were very pretty and presentable!”

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Posted 3 years ago

“Hi, Please also provide UEN number for PAYNOW payments in future, and not just the QR code picture or the link. The reason is when we are doing the PAYNOW payment with a mobile phone, it is very challenging to scan.”

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Posted 3 years ago

Thanks for your feedback and suggestion, Loy! We strive to make things easier for our customers and we appreciate you letting us know the struggles you face when making payments. We'll raise your concern to the management for consideration. 'Til your next order! - Xpressflower CS Team

Posted 3 years ago

“Very helpful and extremely efficient”

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Posted 3 years ago

“Very good customer service to help out consumer in the online ordering process”

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Posted 3 years ago

“Professional service and delivery, wide range of choices for any price range and occasions.”

XpressFlower 5 star review on 1st July 2022

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Posted 3 years ago

“The services rendered by your customer were prompt, friendly and polite. Being one of your loyal customers, I felt the prices of the flowers arrangement are on the high side. Indeed shocked to learn that Xpress Flower charges for delivery fees for preferred timing. I am also disappointed that my request to waive the $5 delivery was rejected especially I am your local customer.”

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Posted 3 years ago

Hello Amy, Thank you for the kind feedback on our services. Our costs have marked up recently due to the continuous increase in raw materials. Hence, we also have to adjust our prices. We have also added a surcharge for a specific time request as we have to use a 3rd party courier services and the price has gone up as well due to the ongoing fuel price hike. I believe we did grant your request (Deliver before 11am) and did not ask for any extra surcharge. For the $5 request, I also saw from your order details that $5 was waived from the $10 delivery surcharge of your order. We thank you for sharing your thoughts on your experience with us and hope you feel valued as our customer, we look forward to hearing from you if there is anything we can do better. Cheers, Chuck CS Manager

Posted 3 years ago

XpressFlower is rated 4.7 based on 6,373 reviews