XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,085 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,085 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 18th June 2025

Anonymous

XpressFlower 5 star review on 15th June 2025

782

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everytime I order from this shop always meet my expectations. Thank you.”

XpressFlower 5 star review on 25th February 2024

Helpful Report

Posted 1 year ago

“Embarrassing moment walk pass a coffee shop, saw the flower sent to a coffee shop instead of the bathroom shop arranged. Lack basic knowledge and common sense to check and deliver to correct address. Customer service call already say check and call back but no call back. Tiring to keep call their hotline to follow up with their mistake.”

Helpful Report

Posted 1 year ago

Dear Aaron, Thank you so much for taking the time to share your feedback about your recent experience with Xpressflower. We genuinely appreciate your openness and honesty. First and foremost, we would like to apologize for the mix up made by our courier with your order. Upon checking, the driver assigned to your order overlooked the correct shop upon arriving the location. We understand how embarrassing and frustrating this must have been for you. We deeply regret the mistake by our team in not double-checking and delivering to the correct address. This is completely unacceptable and does not meet our standards of service excellence. As per your conversation our CS team, we already instructed our driver to collect back the stand and send it to the correct address. We have also sent you a photo of the item in the actual shop. Once again, we sincerely apologize for this unpleasant experience. Thank you for bringing this matter to our attention. Your feedback is invaluable in helping us enhance our services and prevent such mishaps from occurring in the Warm regards, Chuck CS Manager

Posted 1 year ago

“Superb service, on n offline. Efficient client service n v fast with responses. Flower arrangements are many to choose from.”

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Posted 1 year ago

“Very fast response. Ordered in the morning sent in the afternoon 👍”

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Posted 1 year ago

“Easy to order online and there is email to inform customers before delivery.”

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Posted 1 year ago

“Easy to order, delivery on time and the flowers look lovely :)”

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Posted 1 year ago

“There were a lot of wreath options at various budget. The flowers and arrangements were nice and appropriate for the occasion. Delivery was prompt and customer service gave updates at various stages of the delivery process so that customer knows where and when to expect the wreath. Very impressed and happy with my order. Thank you XpressFlower.com .”

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Posted 1 year ago

“Tq for your service.”

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Posted 1 year ago

“Thanks for your wonderful assistance at the Northpoint outlet and the follow up delivery service. Communication was open and very professionallly done”

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Posted 1 year ago

“Ordered 2 flower stands and indicated the message and name from 2 different senders very carefully as I do not want to screw things up. When delivered, XpressFlower printed sender's name as the same person. They did not follow my message/instructions. How can a sender send 2 same flower stands to 1 receiver? It was a hard time trying to reach out to customer service to solve my issue so eventually we print our own message card and bring down to the receiver.”

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Posted 1 year ago

“Kudos to XpressFlower (Lai) for handling the order and arranging the delivery at short notice. We deeply appreciate your support”

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Posted 1 year ago

“the flowers we ordered is beautiful and fresh. thank you”

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Posted 1 year ago

“Thank you XpressFlower for accommodating to my request. Very good customer service.”

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Posted 1 year ago

“Exceptional support team! One of the best.”

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Posted 1 year ago

“Fast Service and friendly staff”

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Posted 1 year ago

“You get exactly what you ordered and this included the timely delivery!”

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Posted 1 year ago

“I ordered (AR2313) flower arrangement for my mother's birthday and Xpressflower did not disappoint. The flowers are so fresh plus the arrangement is amazingly beautiful and my mom couldn't get over it. I requested for a photo of my mom receiving the gift items as I am away and they sent me a photo of her, even captured the surprise on her face which I will forever treasure. Status of the order was communicated and the delivery was on time. Indeed, Xpressflower is more than just flowers. AJA! :)”

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Posted 1 year ago

“Your customer service staff Angelica was very helpful. I have asked to be shown the end product and the card before the delivery. I spotted a missing red round fan. The advertisement showed 2 fans but my arrangement only has one. Angelica assisted to check and the missing round fan was inserted into the flower arrangement. There must have been many orders since it is CNY. I was glad it was rectified before delivery. Its great that Angelica responded to my whatsapp very promptly. When i called your company, someone answers the phone. I am impressed with your company's service because CNY is a very busy time.”

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Posted 1 year ago

“Prompt and accurate service!”

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Posted 1 year ago

“Hi Sam, thank you for the prompt follow up and excellent service. Appreciate the update of the status of order and delivery from time to time.”

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Posted 1 year ago

XpressFlower is rated 4.7 based on 6,085 reviews