XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,370 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,370 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 12th January 2026

XpressFlower 5 star review on 2nd October 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great flowers, good response and the use of PayNow for payment helps facilitate the process greatly”

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Posted 5 years ago

“Great easy to navigate website and ordering. Flowers delivered promptly and on time.”

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Posted 5 years ago

“Mariane was very helpful with my request and wreath was delivered within the provided time frame.”

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Posted 5 years ago

“I'm satisfied by the design and my mother enjoyed her gift . Thank you👍😊”

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Posted 5 years ago

“Thanks for the prompt delivery Nice hamper😊👍”

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Posted 5 years ago

“Very fast and efficient and thank you for procesing the last min order. Followed instructions to call or notify before and after delivery of flowers. Thank you for r prompt service. Only issue was the price. its a little too much. especially with all the additional charges like delivery and GsT and etc. The total price ws way too much. Hope you can make some adjusments in future. Thank you.”

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Posted 5 years ago

“The process is smooth and flowers were lovely. Unfortunately the ice cream arrived completely melted. This was a let down.”

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Posted 5 years ago

Hi Chong, Thank you for the feedback, we appreciate it a lot. We apologise for what happened to the ice-cream :( We will further investigate on what happened with the delivery. But meanwhile, let me help to to resolve this by sending new a tub of Ice cream. We will contact you to arrange the delivery.

Posted 5 years ago

Hi Chong We apologise for the melted ice cream. hmmm this has never happened before. Do not worry.....my CS colleague will contact you asap to re-send you a new tub of Ice Cream. We must make sure you get to enjoy the ice cream! We will investigate this odd situation internally with our driver. Will separately update you on this. Cheers Sam Chief Experience Officer Xpressflower.com

Posted 5 years ago

“V flexible and efficient service. Flowers are v fresh and pretty The customer service react to me online promptly. Allowing me to customise a gift for my best friend. Best gift during circuit breaker”

XpressFlower 4 star review on 16th April 2020

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Posted 5 years ago

“Excellent and friendly service 👍🏻”

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Posted 5 years ago

HI Geraldine, thank you for sharing this photo :) We are glad to be of service. Have a great day ! stay safe.

Posted 5 years ago

“The phone you use to call us has a problem , cause i think your side either could not hear us properly or there is a delay for you to receive the message . I had to shout and repeat every single word which was frustrating , but other than that wonderful experience that really made my girlfriend happy :)”

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Posted 5 years ago

Hi Faiz, Thank you for the feedback , it is highly appreciated. As there has been a surge with internet usage throughout the country, it might be the cause of the phone line to have issues, we are checking this with our IT department to ensure this issues are being solved. We are glad your girlfriend was happy with the flowers, till your next transaction, have a greta day and stay safe!

Posted 5 years ago

“Flowers were lovely despite this trying period”

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Posted 5 years ago

Hi, Thank you for the feedback :) We are glad you appreciated our service.

Posted 5 years ago

“Delivery service was met as scheduled. Website is accessible and user friendly. Product was well decorated. Recipient was happy with the product!(:”

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Posted 5 years ago

Hi Tiffany, Thank you for the the feedback and we are glad that the recipient was happy with the gift delivered as well. Thank you, have a great day and stay safe.

Posted 5 years ago

“Hi Sam, The online chat service and delivery was efficient and prompt but the message was missing from the bouquet and only the flowers were delivered. Regards, Si Yong”

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Posted 5 years ago

Hi Si Yong, I apologise for the missing card. This should not be the case. Let me check internally what happened and we will get to you asap. Cheers Sam Chief Experience Officer

Posted 5 years ago

Hi Si Yong, We sent you an email with the investigation we did for the missed out card. Again, we value your feedback . Thank you, stay safe. - Kyla

Posted 5 years ago

“Good service”

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Posted 5 years ago

Hi Kin, We appreciate the feedback :) Thank you, stay safe always.

Posted 5 years ago

“The customer service team was excellent and the bouquet was delivered on time as promised! I am very happy with my experience with xpressflower.”

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Posted 5 years ago

Hi Serena, thank you for the wonderful feedback. We are glad you are happy with your experience with us. Thank you ;) Take care and stay safe always.

Posted 5 years ago

“The service is good and the staff gave me a call before delivery and also when they delivered the flowers. However, the flowers look a little different from the picture (probably ran out of stock), so that was a little disappointing.”

XpressFlower 4 star review on 9th April 2020

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Posted 5 years ago

Hi Alvin, Thank you for the feedback, we appreciate it a lot. I checked on your order and saw that our florists change the eucalyptus leaves to a different type of eucalyptus. On behalf of the team I apologise if we haven't informed you that we will change the leaves to this one. We will investigate further and will get back to you thru email . But thank you for the great feedback , have a safe day ahead .

Posted 5 years ago

“Hi Sam, My experience was good. Flowers delivered promptly, Just to feedback that although there was a mention of $5 discount when we use promo code STAYHOME, I couldn’t see this option when I checked out. Hence I did not get this $5 discount as advertised in your webpage.”

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Posted 5 years ago

Hi Jasslyne, Thank you for shopping with us. You can actually key in the promo code at the shopping cart page. But NO WORRIES., i am getting team to refund the $5 back to you via Paynow. My colleague Kyla will be emailing you soon :) Just give us a day or 2. Feel free and mail us at cs@xpressflower.com or samchia@xpressflower.com if you have any other feedback with our Stayhome purchase you made. Stay Safe :) and Have a great day ahead! Cheers Sam Chief Experience Officer

Posted 5 years ago

“Despite the wrongly calculated total and some items not available and replaced for the hamper. I must say I am impressed with how closely your staffs follow up with us. Overall experience is great!”

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Posted 5 years ago

Hi Fontane, Thank you for your feedback , this is highly appreciated. We do apologize for the lapse on service though, we will inform the necessary teams on this incident so as to not happen again. Thank you again and have a great day ahead :) Stay safe.

Posted 5 years ago

“I just saw a photo of the bouquet I ordered online. My friend likes it very much. I think it's beautiful arrangement too! Great job! Thank you!”

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Posted 5 years ago

Thank you Liz! We are glad your friend liked it. Looking forward to your next order. Have a great day ahead. Stay safe.

Posted 5 years ago

“Glad that order is able to be delivered within the day when order was made. Suggest that the follow up email should also include the invoice along with the delivery order.”

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Posted 5 years ago

Hi Eunice, we are glad to be of service. Thank you for your feedback on this matter, we will inform our e-commerce team so that they can check as I know the system must automatically trigger an invoice upon order creation.

Posted 5 years ago

XpressFlower is rated 4.7 based on 6,370 reviews