XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,370 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,370 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 12th January 2026

XpressFlower 5 star review on 2nd October 2025

Aini -

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Sam! Everything went well with the communication prior to delivering the flowers to my friend. I was even impressed when i was updated frequently until the flowers was delivered. However, my friend did not receive the card with my message. Therefore she was not sure the sender of the flowers. I hope you are able to check with your team what went wrong :( Thank you! Regards, Grace”

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Posted 5 years ago

“good service & delivery”

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Posted 5 years ago

“Overall satisfied with response and delivery”

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Posted 5 years ago

“Responsive service”

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Posted 5 years ago

“Appreciate the efficient responds. However, my recipient got back to me 1 day later after seeing the flowers and the flowers seem to wither a bit based on the photo he sent. Wonder if there is anyway to ensure the flowers looks fresh as how he received it. Generally appreciate the efficient and promise. thank you”

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Posted 5 years ago

“Delivery was quick. Communication was clear and frequent. Value for money was good! Would buy again.”

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Posted 5 years ago

“Thank you”

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Posted 5 years ago

“My only difficulty was payment."Paynow" doesn't work so well”

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Posted 5 years ago

Hi Angeline, Thank you for your feedback, we are currently fixing the issues with our Paynow process, and i believe it would help fix the issue with the paynow process. Thank you for sharing this type of feedback, this can help us to improve our current process :) Have a great day! stay safe.

Posted 5 years ago

“Very prompt response. Lots of items out of stock though maybe due to covid 19 and mother's day. Recommended”

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Posted 5 years ago

Hi Nichlaus, Thank you so much for your review. Yes, you are right. Unfortunately due to the Circuit Breaker. We cannot replenish much of the stocks but we still try our best to help our customers bring Joy to their loved ones. Take care and stay safe. Cheers Sam Chief Experience Office

Posted 5 years ago

“Keep received update! And flower deliver with very good condition”

XpressFlower 4 star review on 5th May 2020

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Posted 5 years ago

Hi Joslyn Thank you for uploading a beautiful picture. This has brighten the day for our team:) Take care and stay safe. Cheers Sam Chief Experience Office

Posted 5 years ago

“the flowers were delivered at 5:55 pm on time as estimated during 1pm-6pm. It will be great if the courier service can be adjust better and deliver the flower a bit early instead of 5 mins before the promise time.”

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Posted 5 years ago

Hi Steve, Thank you for your feedback and review. I am sorry about the 5 mins allowance but we are trying out very to meet the delivery promise to our customers during this circuit breaker period. Take care and stay safe Cheers Sam Chief Experience Officer

Posted 5 years ago

“The service provided is excellent, however I want to highlight that the tulips does not look fresh. Hope it will be better next time.”

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Posted 5 years ago

Hi Hazel Thank you so much for the feedback. I am so sorry to hear that the tulip does not look "fresh". Are you able to send a photo? So that I can rectify this for you. Please do send it to cs@xpressflower.com and cc me samchia@xpressflower.com so I can personally look into this for you. Cheers Sam Chief Experience Officer

Posted 5 years ago

“Xpress Flower have an excellent end to end service from the time you place an order. We wish they have more plants online selection for future pirchase.”

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Posted 5 years ago

“Customer service, Ms Shan is helpful and assisted with the cancellation of my double order. Really appreciate her good service. Thank you.”

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Posted 5 years ago

“It was a relief coming across your website and being able to place an order after office hours. I was initially concerned bec I only received an automated confirmation email. In most cases such late night orders tend to be last minute orders for bereavements etc. Suggestions 1. It would be good to have a field for me to indicate time/ date of the wake/ cortège leaving for crematorium (of course with a disclaimer that the co will endeavor but not guarantee). I know there was a free form remarks field - which is one of the reasons why i proceeded to place the order. I was hoping for at least a sms the next morning acknowledging order and my request I think it just adds a personal touch I could have called but was just too busy (some religions practice cremating within same day ). But I do remember being anxious the entire time wondering if the flowers would arrive on time until I received the ‘delivery sent’ sms 2. Understood there can’t be some one manning the order system 24/7. But similar to the auto email, wld be nice if there was an auto sms sent out for order confirmation - especially in cases of bereavements, we would hardly hv time to be checking our emails but we would be checking our mobile 🙂 3. I did receive sms notification when the order was delivered. Would be good if the delivery guy could maybe have taken a photo of the flower arrangement together with the signed receipt (near the name card). Yes additional work but again a nice personal touch :) Now that the wake is over and everyone is uploading photos, it would have been a win win for all - confirmation for customer, memory for family of deceased and free publicity for flower company 😀 In the end I never got to even see the flowers bec I was so busy helping out and now that it’s over it’s too sensitive to ask who signed for it By the way , in addition to the website link, it would be good if the company’s CS tel no is included in the SMS I know the number is listed in the website but by including in sms we are able to connect by tapping it plus it makes it easier to share contact info with others”

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Posted 5 years ago

Hi Hema OMG......thank for the awesome feedback. LoL you should come and join my CX team :) FYI we have plans to implement some of the features/suggestions you made especially to improve the Post Buying experience of the Buyer. We will give u a shout out when these new features are released! BTW, I have asked my CS to drop you a 20% discount code because the feedback is just too awesome! Cheers Sam Chief Experience Officer ** Sorry for getting back on your review late. Been

Posted 5 years ago

“A staff called to inform they’ll need to change one of the flower types due to unavailability. I appreciate the gesture. I am also being well informed via email, the whole process of the delivery. Thank you.”

XpressFlower 4 star review on 1st May 2020

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Posted 5 years ago

“Service is good, delivery is prompt.”

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Posted 5 years ago

“It will be good to have a notification to sender after the flower is delivered. Also, how to have more promotion 😉”

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Posted 5 years ago

“Although the delivery was a little late, but the flowers are very fresh pretty!!!”

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Posted 5 years ago

“As promised it delivered the gift between 9am - 12pm”

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Posted 5 years ago

XpressFlower is rated 4.7 based on 6,370 reviews