Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,789 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were expecting a delivery and have been trying to get in touch with them for 3 day and no response as been doing routine maintenance for 3 day yodel are rubbish I should have learnt my lesson as this is not the first time being messed around by yodel but will be the last.”

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Posted 3 years ago

“worst company ever useless customer service drivers are clowns,uneducated utter nonsense never deliver parcle actually stealing them ,system is always down,chat is always down, phones are always down,tracking system is always down govt should look in this matter”

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Posted 3 years ago

“Avoid them like the plague. No tracking, no telephone support, no Web chat, no way to find out what's going on when they don't fulfil your delivery. Unthinkable for a modern courier business.”

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Posted 3 years ago

“Supposed to deliver 4 days ago website is down and no one available to talk to this is hardly the way to run an international business ordered perishable goods so hopefully they will get up and walk here on their own delivery doesn't exist in this business they just get paid for receiving an item with no intention of delivering”

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Posted 3 years ago

“Paid for next day delivery on Friday and it was out for delivery on Saturday then nothing, no updates and can't check because the system is conveniently down when a lot of people's parcels have gone missing. Ordered a pair of doc martens so wasn't something cheap either”

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Posted 3 years ago

“Flowers sent to me after a bereavement were stuffed in a hedge & completely ruined by the time I found them as NO card had been put through my door. The most upsetting thing was that I hadn’t thanked the senders for their kindness as it was 16 days before the flowers were found. Yodel’s service is appalling; I would not order anything if it had to be delivered by them.”

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Posted 3 years ago

“Absolutely aweful from minute one, I run a small sideline and this is the first time I have received (or should I say not received) supplies via yodel. The relationship with my supplier is now low because of them. Stuff was meant to be delivered Friday and customer service says “it’s out for delivery!” What a load of rubbish !! that was Friday , i am 8 miles from the hub and offered to pick up but no one home , is anyone home at yodel, is anyone interested , if you have shares in this misfit then sell now … it is so bad bad bad !! No customer service !! Their response to our problems is to shut down the website … there is no issue they just do t want you to know how bad it really is !!!”

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Posted 3 years ago

“This is the worst company ever. I will never use their delivery service again. Paid for next day delivery two days ago and now their app and tracking services are unavailable. Disgusting.”

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Posted 3 years ago

“Tracking system is useless!”

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Posted 3 years ago

“Sh*t company claims parcel not delivered problems with my address yet they delivered a parcel day b4 now there tracking and help page dont work except for them being owned by very i think they would have gone bust by now”

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Posted 3 years ago

“Absolutely disgusting customer service. Late delivery. No tracking, no web chat, no telephone option. How these companies manage to operate is beyond me. If you ever get the chance to find out who the courier are and it’s Yodel, do yourself a favour and avoid the purchase. They are an absolute shambles.”

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Posted 3 years ago

“Yodel tracking not working ..their help phone number says ...sorry can't help due to maintenance try call back later...so I've got to stay at home all day with no idea if my parcel is coming or not ..they told have me today as delivery date ..I've got no safe place to leave item..so I have to be at home...why can't this company get their s..t together..”

Helpful Report

Posted 3 years ago

“Yodel Tracking (for what it's EVER been worth) is DOWN, and HAS been since? well, working early evening of FRIDAY JUNE 18th (when my parcel was SAID to be "out for delivery" but checking status SUNDAY (yes, I know...not normally a delivery day) and the site has a "Gateway 504 error". JHC I thought EVRi (formerly HerPes) were the courier to avoid like the plague, but I hadn't realised YODEL had beaten them to top spot. Used (in this case) by an eBay BUSINESS seller (MUPPET shoudda known better) I fully expect to be putting in a refund claim via eBay (ETA was Wed 15th-Thur 16th) but tracking (such as it's been) didn't even kick-in till the 17th, with Yodel (NOW DON'T LAUGH) CS maintaining the SELLER still had it, even when the Yodel "system" was telling me it was "At the national hub", but TBF to "Ishu" & "Zehra" I'm guessing they aint exactly local? they sure as hell couldn't see the tracking details I could see, obviously. The negative feedback Yodel are receiving is much the same as was HerPes, hence the name change to EVRi? a CLEAN SLATE in the FEEDBACK department at least, even if nothing else changed.”

Helpful Report

Posted 3 years ago

“yodel are the worst delivery company i have had the displeasure of dealing with. They update online purchases informing buyer calling card left /no answer when delivery attempted but in truth they did not call and there is no evidence of card left. Dealing with customer services is a joke they promise to escalate issues and hear back within 24 hours and nothing then your tracking number brings up no information when you attempt to call again regarding missing parcels. Item then states delivered online but again your in in and no knock on the door. I witness one delivery driver throw a parcel in a communal garden outside a block of apartments and leave. When i checked with neighbor her tracking number said delivered to front door as instructed. They are untrustworthy unreliable and complete and utter liars. I will certainly not purchasing any items that uses this company. They are an utter Disgrace .People get yourself web cams and witness for yourselves the shameful things these delivery drivers do .Yodel i will continue to upload information .CCTV FOOTAGE OF YOUR ANTICS. Hope this company folds. I never did get this so called delivered parcel !”

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Posted 3 years ago

“Delivery by Yodel simply means that your order won’t be delivered. I’ve been waiting over a month for a pack of vitamines, when it was finally out for delivery I was home all day waiting for it, then got a message saying it couldn’t be delivered cause no one was home. It said they left a card which they didn’t (they were never here). Then a day later the tracking said it’s ‘undeliverable’ because the address couldn’t be found. They don’t care to the point they don’t even bother to be consistent with their lies. And it happens every single time. I wish companies would realise how bad they are and stop working with them. From now on, I’ll be avoiding buying from companies who work with them, and order from others even when it means paying more. How could this company be legal? 🤨”

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Posted 3 years ago

“Where ever I see a seller using Yodel I automatically know it will never arrive. Their by far the worse I've ever come across. And nothing has changed . Look at the reviews , everyone saying the sane thing , the app is rubbish , the tracking doesn't work , customer service is a joke . So the must be asked why does this company not listen to their customers and why do they not care If you are sending or receiving do not use this company , it will be stressful and your more likely will need to pick it up Ever time we had a seller send us a parcel , same problem , same excuse, same lack of service . Avoid avoid avoid”

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Posted 3 years ago

“Its the second time I’ve been lied to by this company, I ordered an item from Amazon and was told it would be delivered by yodel. They said they’d pushed a note though the door and they haven’t we’ve been in the whole time and I’ve been tracking the delivery. It stated that the driver had 139 deliveries to make and mine was 129 now I followed the driver until they were 3 deliveries away from our house then as if by magic the driver disappeared from the screen and I got a message saying he’d pushed a note though the door NO YOU HAVENT!!! The next time I order something an this company is involved I’ll cancel the order immediately.”

Helpful Report

Posted 3 years ago

“Avoid, avoid, avoid this sh-t a-sed bunch of tossers. If a seller you're thinking of using uses Yodel...buy elsewhere, Yodel will lose your parcel anyway. Then they'll lie and make up excuses. WAN-ERS!”

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Posted 3 years ago

“Once again, and I say that as it happens every single time Yodel are used (always inducing anxiety within me when I realise this) Yodel have lied, have made up a safe place that doesn’t exist and then offer no solution other than “check with your neighbours/check the “poost room” - I live in a block of flats and not a post office, we don’t have post rooms. We have letter boxes. Why would my neighbours have it and not me? Why would they even pretend to deliver to a fictional safe place or deliver to a neighbour when it’s meant to be delivered to me, I was home and I live on the ground floor so it’s not even a chore for a lazy lying driver? Even if they did deliver to a neighbour (they didn’t) then why would they and not to my address? How are Yodel still in business? I am not exaggerating when I say this happens every time. I don’t even get annoyed anymore, as I expect it but it’s still time consuming knowing I have to contact another liar at the office who doesn’t know his a**e from his elbow. Do Yodel use their company as a cover to steal deliveries? That’s a serious question. I won’t stop making you look as bad as you are until you deliver my parcel. You really do scrape the barrel when it comes to your job. God help us all.”

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Posted 3 years ago

“They are the worst delivery company. They are lying that I refused my parcel, three times:) but they never been to my address. It is not fair for sellers and customers. The worst delivery”

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Posted 3 years ago

Yodel is rated 1.1 based on 6,789 reviews