Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,898 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,898 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service but seemingly a very similar experience to other people's, judging by the reviews for Yoel on here and other review sites. Yodel said they had delivered my parcel, no parcel was delivered and they've taken 10 days to come back to say they can't give me any further information about it. Can't imagine how they're still in business.”

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Posted 3 years ago

“Purchased an item from ebay, Yodel tracking showed delivery on 25 Sept at 2pm and was placed in 'Shed' safe place. I checked my shed, as well as my neighbours at both sides, another neighbour on a nearby street that has the same house number - no package. We are all home that day (it's a Sunday) and I was washing my car close to 2pm so there's no way we can miss anyone knocking, also my video door bell which has human activity alert didn't capture any sign of delivery at that time window. I've spoken to their CS team multiple times to investigate, no at all helpful, at one time they told me there's no picture evidence of the package, and at a later time they told me the picture was send to me by email, which of course they didn't. All I had is a templated reply of "to check with the family members and the surroundings of the property" and "contact the sender". but the "sender" and since it is marked "delivered" neither the sender nor ebay accept my dispute. Luckily it is not an expensive item so I think it is not going to worth more of my time chasing Yodel, instead I will just make sure people are ware of their level of service.”

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Posted 3 years ago

“orth £450 for three days being told it will be delivered today ,being ignored , no update on line or on app. This company shouldn't exist. AVOID AT ALL COST”

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Posted 3 years ago

“My order was marked as loaded onto the Preston van at 8.46 am and out for delivery on Tuesday morning 4th October and it was not delivered, the following day 5th October it was marked as out for delivery, I made an enquiry as to where it was as I had not ventured out of the house for fear of missing the parcel, I was informed that the parcel will arrive three days after it was initially made available for delivery to my address, horrendous service!”

Helpful Report

Posted 3 years ago

“After 12 days of informing me that the delivery was on its way or they couldn’t find the address etc.. they managed to lose the parcel!!! You can’t speak to anyone and just get the same push button responses!! The company is a joke”

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Posted 3 years ago

“I’ve had 2 parcels delivered by Chris ; he was the most pleasant delivery man I have had and his cheerfulness brightened up my day, 😊”

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Posted 3 years ago

“Delivery never received. Customer service terrible. Very unhelpful.”

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Posted 3 years ago

“Most annoying delivery company ever. Sent me an email at 10 o'clock in the morning saying that they were delivering that day and I needed to be to sign for it. This also happened the following dad, so I diverted the parcel to my mums. Guess what? They turned up at mine again! They now say they can't deliver. Tried multiple avenues to speak to an actual person instead of a web chat or automated phone call just repeating the same information. I have no idea why companies still use them as it must damage their brand”

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Posted 3 years ago

“Absolutely useless and disgusting service..they said parcel has been delivered..I was in all day and no one called..I have CCTV covering my front door and can prove no yodel courier called.. absolutely terrible they don't deserve to stay in business..”

Helpful Report

Posted 3 years ago

“As about as much use as Ann Frank's drumset. Said they tried to deliver a parcel on one day no card not even a attempt to delivery as still working from home in all day . Each day app show parcel is out for delivery never turns up . Speak to a customer service rep on line same standard excuess driver has had unforseen issues. Parcel will be delivered next day. Going on for 5 days. When you ring the customer service line offers to track your parcel says out for delivery. Would have been quicker to strap a parcel to a oneyed one winged pigeon and would have got to my house quicker. Terrible service”

Helpful Report

Posted 3 years ago

“Terrible service - said that they would deliver my parcel and I took a day off work (zero hours contract) and it didn’t arrive. Then they gave me a 2 hour time slot the following evening - again didn’t arrive. And the same the next. I have now decided to pick the parcel up from the depot and they want me to provide 2 forms of ID! Absolutely rubbish company - will avoid at all costs in the future.”

Helpful Report

Posted 3 years ago

“I've had 1/5 of my parcels delivered to my flat from yodel. That 4 times the just didn't bother to deliver or delivered it to the wrong place, yet scanned it as delivered through my letter. A delivery company that delivers 20% of your parcels is a joke of a company. Other companies need to stop using them. On top of that, good luck calling or speaking to customer service. Its nearly impossible to actually get a hold of someone and when you do, they say "it looks like it's been delivered successfully" showing you a picture of a completely different place that's not your house😂.”

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Posted 3 years ago

“Rubbish. Complete rubbish. First told parcel had been delivered, then informed that it hadn't. Conflicting and inconsistent communication from them. Eventually told them to return the parcel to me so I could arrange a different courier. Customer service team are the worst I have ever dealt with. I will not be using Yodel again.”

Helpful Report

Posted 3 years ago

“Still not delivered flowers should have been delivered last Friday for special anniversary on Sunday. Several Lengthy web chats keep asking to wait another 24 hours - no explanation as to why not delivered as noone needed to be home according to their email. Terrible delivery service and lies and false information from customer service .”

Helpful Report

Posted 3 years ago

“They delivered an empty parcel”

Yodel 1 star review on 25th September 2022

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Posted 3 years ago

“My order didn’t arrive so when I tracked using Yodel it said there was an issue with my address, which is odd because yodel deliver here multiple times. I spoke to two people (I’m not sure if they were bots) and both said that the driver couldn’t find my location. Twice i gave them my address, sorry confirmed my address as they already have it and still no parcel. Every time you go to the yodel website it says all workers are busy and to try back in a few minutes. What a joke”

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Posted 3 years ago

“Diabolical service, can't get to speak to anyone without a real struggle,however,once I got the manager on chat line and he phoned me, I got my delivery and delivery driver was lovely.Wish I could award various stars for various parts of yodel”

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Posted 3 years ago

“Yep another parcel magically dissapwared Yodel Absoloute robbing bastards Hate most couriers Would be minus stars if I could Yodel the worst Trading standards should put them out of business”

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Posted 3 years ago

“What can I say, other than everything that has already been said. Still waiting for Yodel to explain where my parcel is. Apparently delivered here 6 days ago. Customer services are useless. Supplier won't refund as Yodel website still says the parcel has been delivered. Please, if anyone reads this before using them, just don't.”

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Posted 3 years ago

“They said they attempted delivery 3 times and now i should collect from the not so local depot. No calling cards left. I dont know how these lying crooks are still in business. Zero customer service. Nowadays i contact the seller first and ask which courier they use, if its yodel i tell them im not interested.”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 6,898 reviews