Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,027 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a rubbish web site, they have had my parcel for a week . It’s the company not to use.”

Helpful Report

Posted 3 years ago

“I have a very important birthday surprise party in 3 days and I live over 150miles away from the venue and family so planning is slightly difficult but making it work. The reason for this bit of information is that its important to note that I am travelling down the night before to start preparations the day of. I paid extra for 3 working day delivery, come to find the day of delivery Yodel have no record of even receiving it. Of course I went straight to the seller (Who were AMAZING!) she did some digging and found out that they sent it off 5 days ago (Friday) and Yodel have had it for that long also, just sitting there.. not even scanned in. So I have been checking my phone all day for an update, low and behold delivery is now scheduled for SATURDAY! I get straight onto the phone, of course you cant speak to anyone, they don't like dealing with complaints only a robot to tell you cheerily that its arriving 3 days later than planned. So I go to the webchat. The customer service is unbelievably awful. I explained the problem to customer support, when it said it was going to arrive, my travel plans the occasion it was for and how it was meant to be here TODAY he didnt take a lot of notice and instead ignored me, the content of my message and just simply informed me that "As I can see that the expected delivery date is of 3rd of Dec, I would request you to please wait for that you'll get your parcel"... Is he serious? I already know that.. What I want is for you to fix the problem as I have already said, and I need it tomorrow. Anshu's reaction to my replies were consistent at least, just telling me over and over again how its the 3rd of December. Not even an apology or even trying to find some sort of resolution. Just another jobsworth on the other end of a computer not willing to help customers, but instead but find satisfaction hindering them. I hope you are ashamed of yourselves Yodel, because if it wasnt for the fantastic customer service I received from the supplier, the party I've had planned for several months would of been ruined because of your lack of care, communication and sheer unwillingness to help. Tell me WHY my large order that I paid extra to be delivered on time was sitting in your warehouse for 5 days undisturbed and not even checked in? How could you give that little of a s**t of your customers to not even train your staff to try and find resolutions? I want answers for your incompetency!!! Anyone reading this, please avoid Yodel. I was at the point of being so stressed I cried, not what anyone needs.”

Helpful Report

Posted 3 years ago

“Ordered goods and paid for a quick delivery, almost a week on and I still don't have the goods. Been told it's not their problem and to speak to the retailer to sort it out. Following an email from Yodel, I have been waiting all day for the delivery as it has to be signed for. Now been told it's in some hub somewhere in the UK no one can actually give me any information about where my item is and when I might actually see it - if ever .....”

Helpful Report

Posted 3 years ago

“Had an email stating my delivery would be between 16.19pm to 18.19pm it never arrived”

Helpful Report

Posted 3 years ago

“Didn’t even bother to come to my door keep getting we need more information about your address. No attempt to contact me to help find the address.then when they send it out the next day apparently there’s a delay due to demand. And the only way to find out what is going on with my package is by contacting seller. To add more trying to speak to customer service is beyond a joke. If you can avoid using yodel do it at all cost”

Helpful Report

Posted 3 years ago

“I ordered live plants from Gardening Express, sadly Yodel (their preferred deliverer) refuse to deliver the plant blaming the sender for insufficient delivery information. Meanwhile the plants were sent on 22 November are now dying in Yodels distribution warehouse. As a customer both Yodel & Gardening Express refuse to talk on the telephone (preferring robots) so it appears impossible to resolve!”

Helpful Report

Posted 3 years ago

“If I could give half a star I would. I was sent an email this morning, giving me a two hour window in which my parcel would be delivered. That was between 1 and 3pm. It’s now 8:45pm and the app still tells me that my parcel will be delivered between 1 and 3pm. No phone call, no email update, no app notification zero - absolutely zero communication. I’ve tried repeatedly to contact customer service and the robotic update constantly repeats the same delivery window. Obviousl, I have accepted that I will not be receiving my parcel today, however it is extremely unacceptable that there is no human being to speak to, no email to complain via and the chat function conveniently has ‘technical issues’. The app is a complete and utter waste of time. I have waited in for this appointment for this delivery for absolutely no reason whatsoever. Do not use this courier service. It is a complete waste of time. There’s no one to complain to, no human voice - just robots confirming your delivery window, when in reality, they know full well that you definitely will not be receiving your parcel. Furious is an understatement.”

Helpful Report

Posted 3 years ago

“Simply disgusting and ingenous. No attempt at service. I will check my future purchases will not be delivered by this shameful company. Not my first adverse experience but this trumped the rest. I dont use them as a courier based on experience. The epitome of multiple service failure, gross incompetence and deliberate obfuscation to the point of malfeasance. I was promised delivery daily for 30 days, the package "continually returned to depot" .The online service noted on several occasions that the driver's GPS revealed he had been no where near my road. They were profligate with my time. Lost paperwork I had to contact sender on their behalf.. They made repeated promises that were failed. I used online, email and direct phone contact with the depot. I also contacted CEO and senior management, Despite their promises they failed to meet their contract. They then cited the data protection act as a reason they could not communicate with me further. I instructed them to return parcel to sender having wasted so much valuable time at least 100 x compared to the value of the parcel”

Helpful Report

Posted 3 years ago

“From national hub to local depot 13 hrs. From local depot to delivery (15 miles away) 106 hrs. Chat line answering from a script, same answer from 3 different advisors and not answering my simple question. Will avoid using again.”

Helpful Report

Posted 3 years ago

“4th day out for delivery and still... Nothing. Look at the attached foto. It speak by itself. Absolutely disgraceful. Thanks Yodel. U doing great job!”

Yodel 1 star review on 25th November 2022

Helpful Report

Posted 3 years ago

“I have only put one star as it doesn't allow you to rate it as zero. Parcel supposedly delivered to a person named Paul....hope he enjoys my pyjamas. No photo. No email to confirm where parcel left. Waiting for replacement parcel to be delivered today....no time slot so I guess that's another day wasted. Won't buy from anyone using Yodel as their cowboy delivery method ever again. No time given for delivery. I don't know who delivered my parcel to Paul. I don't know if item damaged as I didn't receive it. It was never delivered to me. Nobody from company has contacted me. Zero rating...as non existent service.”

Helpful Report

Posted 3 years ago

“Disgusting delivery company on countless occasions they have failed to deliver for the sheer fact they just can't be bothered! Always using the same excuse that failed to gain access to property which is a complete and utter lie! If you are expecting a delivery or having to send packages please avoid this company! A cowboy company in total shambles!”

Helpful Report

Posted 3 years ago

“Literally do not buy from companies that use yodel anymore! In the past year I've had 5x deliveries from yodel and had problems with 4 of them! Why are they so bad? Why do companies still use them? How are they still in business?!?!”

Helpful Report

Posted 3 years ago

“Absolutely appalling. Have had so many bad experiences with Yodel that unfortunately, I am now in the habit of asking online services which courier they use and if it's Yodel, it is unfortunately a deal-breaker and I can't bring myself to buy from them. Terrible customer service too.”

Helpful Report

Posted 3 years ago

“Delivered to wrong address Impossible to report it Absolutely god awful Hope they go bankrupt”

Helpful Report

Posted 3 years ago

“Dreadful service, supposed to have been delivered between 17 and 19 hours tracking it and was 5 minutes away and then was few miles away never delivered!! Delivered the following night just a very light tap on the door ( didn’t use the door bell) supposed to take a picture of it being delivered, if we hadn’t have heard, would have been out in the rain all night ( our else been stolen) Avoid!!!”

Helpful Report

Posted 3 years ago

“Absolutely awful service. Failed to deliver after claiming to have delivered on Saturday 19th November at 3pm. At least 8 other local people also let down. Chat line staff promised to get back to me within 24 hours (twice) and 'escalate' my case. Nothing.... Avoid like the plague. Will never use them again. Hopeless...”

Helpful Report

Posted 3 years ago

“I wasn’t advised of the delivery in advance consequently I wasn’t in when the parcel was said to have been delivered. According to Yodel the parcel was left on the front steps which are open to passers by and Yodel considers that a secure location. No paper slip or text was left to advise me of the delivery which I only found out when I looked at the Amazon website. When I enquired I was told that an investigation had to take place. 48 hours later the predictable result of this investigation was that the parcel had been delivered and that I had to contact the supplier. Very poor service indeed.”

Helpful Report

Posted 3 years ago

“Like many of the reviews my parcel not delivered yet I was in house looking at the van at the end of my drive no card left driver just drove away suspect parcel was not on the van yodel emailed to say no one in lies all lies PS my ring video showed no one called just me standing at front door and van at the end of my drive pulling away .email today said it was on its way belive it when I see it will contact my supplier not to send future parcels with yodel”

Helpful Report

Posted 3 years ago

“Ordered an item and, hand up for my own mistake - I mistyped my postcode. No worries, Yodel contacted me advising they needed more info to post it and I updated the address by webchat on the 15th. Imagine my shock when I get an email on the 20th saying it's been returned to seller. Again I contacted yodel who reiterated, I didn't update my address. "It's on your website, time stamped 10:47 on 15th November 'thank you for updating the delivery details we'll get this to you soon'" Apparently that's an error as they have no record of my updated address, despite their website saying I did, and the chat log from the woman I spoke with saying she's updated it. I wish I could give you 0.”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 7,027 reviews