Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,723 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always everything goes wrong - paid for 24hr delivery and parcel goes into the Yodel system and just seems to disappear. Now on day 3 and no idea when I will receive. The online chat help thing is just a joke - literally worse than useless. They can't actually take any action to resolve any issue.”

Helpful Report

Posted 5 months ago

“Yodel are the worst delivery company in the U.K. I’ve been waiting for 5 days now for my parcel but every day they say out for delivery but it never arrives.”

Helpful Report

Posted 5 months ago

“Item was on 2day delivery item arrived delivery depot 7.15 am Fri delivery Monday even evri would have had this delivered in 2days”

Helpful Report

Posted 5 months ago

“Delivery never arrived. Online chat absolutely useless apart from the first class attitude! Never will I buy from another company that uses this delivery service again”

Helpful Report

Posted 5 months ago

“Delivery was due no later than today, 7th June 2025. Kept checking tracking info which stated it was out for delivery. Checked again at 3pm. To my suprise it was now showing delivery attempt failed. At no point did they attempt delivery today as I have been home all day. Contacted them via web chat to be told delivery had been attempted and it would now be Monday. I stated delivery had not been attempted nor was the parcel left in my designated safe place and asked why they were not being truthful. Kept stating sorry but nothing they can do. Exactly the same has happened previously with Yodel now. Quite happy to take payment for a delivery, fail on the delivery then lie to cover themselves. Very unhappy with the service this company supplies, don't know how it is still in business”

Helpful Report

Posted 5 months ago

“It’s been a week and have not received my parcel due to ‘technical issues’ and the driver. :(((”

Helpful Report

Posted 5 months ago

“I received text and email to say that my parcel had been delivered to my selected store, I had to have it delivered there after the driver couldn't be bothered to try and find my address, went to the store to be told it wasn't there I called the call centre and was told this is usual and I will receive another text when it's actually in-store, went on the online chat to confirm who told me this was not correct and I'll only receive the delivered message when delivered now have to wait 24hrs for an investigation!!”

Helpful Report

Posted 5 months ago

“What went wrong? Be easier to say what went well - nothing.”

Helpful Report

Posted 5 months ago

“Yodel is Yodel is the most unserious delivery company, the drivers are very unprofessional, they throw the package in front of the door in the lobby of the building, although I have specified a thousand times that they should bring it to my door when I am not home and every time they have not done it and many packages that were delivered to me by Yodel were stolen. Very very disappointed with this company.”

Helpful Report

Posted 5 months ago

“Absolutely annoyed with Yodel's service, seems like the driver can NOT read the address!! My 2x parcels have got delivered somewhere else. Not sure what's going on with Yodel, they need to upgrade their delivery drivers, its such a shock”

Helpful Report

Posted 5 months ago

Helpful Report

Posted 5 months ago

“My parcel has been delivered and left outside behind my neighbor plant pot and says it has been left behind rubbish bin.While I was at home and no one ring the door bell. I've checked camera, the driver went straight to my neighbor.How does it make sense? He doesn't know difference between door number 2 and 4 ? Ridiculous service!”

Helpful Report

Posted 5 months ago

“Delivery awful, parcel was left right on my front door step for all the world to see, anyone could of stolen it, the box was bashed about, the delivery driver didn’t even wait till I got to my front door,I certainly wouldn’t use yodel to send a parcel, then yodel stated ( my parcel was left in a safe place) absolute lies. Evri beats yodel by my experience.”

Helpful Report

Posted 5 months ago

“Very poor company. I paid close to £15 for a small parcel Next day. For some reason they are unable to deliver the parcel to my home. The customer service is horrible and they keep telling me the same thing. I have to wait 24 hours for them to investigate and then the next time they try to deliver the parcel the same thing happens over and over again. I have to collect it tomorrow from their collection point 8 days after the first delivery attempt. The yodel werhause collection point is 10 miles from where I live. Never again”

Helpful Report

Posted 5 months ago

“Ordered a parcel From Vinted , seller decided to use Yodel as the courier unfortunately. Seller posted the item from London, I live just on the border of London, my parcel has taken almost a week to arrive , still no sight of it, despite the estimated yodel delivery date being 2-3 days (it’s been 7). tracking shows me it’s been sent to Bristol , then back to London , then up to the Midlands. Again I live 20 miles from the seller, yet somehow Yodel have managed to take my parcel on a tour of the UK ! Shocking company who seriously need to up their standards. Unfortunately this isn’t the first time I’ve heard and seen first hand this abysmal company attempt to deliver on time, unfortunately Vinted didn’t let me opt out of the seller using Yodel to send the parcel. Long story short , DONT USE THIS AWFUL SERVICE :)”

Helpful Report

Posted 5 months ago

“yodel have lost my parcelds 3 this week”

Helpful Report

Posted 5 months ago

“Item didn't arrive they claimed it did. They even sent a photo of my postbox but no photo of said parcel. Customer support kept saying that the parcel arrived then gave me coordinates to search which ended up just being my own house. Customer support then told me to contact sender, totally useless.”

Helpful Report

Posted 6 months ago

“My item did not arrive even though Yodel claimed it had. I contacted them and they said it had and sent a picture of a package outside a white front door. Great but as the photo here shows mine is brown. The response was we have delivered it so contact the supplier. To add indult to injury the Yodel staff members name was Lucky which I was not.”

Helpful Report

Posted 6 months ago

“Second time in two weeks a parcel of plants has gone missing. Is someone stealing them for their own use (getting free plants). Yodel cannot seem to locate the parcel even though it was supposed to have been on the van for delivery. Twice I've been told to wait 24-48 hours for Yodel to investigate. Investigate what? They know the parcel was on the van and out for delivery but poof it's now vanished. Not good enough. Customer service useless same message over and over. I simply want the goods I've paid for and to use the delivery that I've paid for. In future in a company informs me they use Yodel I will look to another company using a different carrier to buy my goods from. Yodel, you are a delivery company why can't you get a simple delivery right?”

Helpful Report

Posted 6 months ago

“Delivered parcel to wrong address and gave a pointless picture of a wall (I believe it to be a wall) as proof. On questioning via live chat they explained it had been delivered over 2 miles away according to their live tracker data. It would be looked into and they will get back to me. They did within 24 hours staying the depot has said it was delivered - case closed - it’s clearly not closed is it when everyone knows it’s been delivered incorrectly. Never heard anything from them again”

Helpful Report

Posted 6 months ago

Yodel is rated 1.1 based on 6,723 reviews