Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,723 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel was to be collected from my house. I stayed in all day and no-one arrived to collect. I went to live chat and was told that the someone had called but there was no answer...ABSOLUTE LIES!! Also I made a complaint using email regarding a broken item. I was asked to provide photos etc which I did. I have since been ignored after sending a further 2 emails. DISGRACEFUL CUSTOMER SERVICE!! I shall not be using this delivery service ever again. I would give NO stars if the option was there.”

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Posted 4 months ago

“Would give no stars- ordered a live aquarium plant. Was supposed to be delivered within 48 hours. The driver has now lied- 96 hours- that I was not home! They never even rang my flat number! If they even actually came. Atrocious- I am sure my plant is now dead. TERRIBLE SERVICE!”

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Posted 4 months ago

“Everything that was delivered was broken. When I tried to contact the customer services, I had to go through the automated service which I then asked for a human to call me. I am still waiting for that call. The computer kept telling me to go back to the supplier but the supplier was a Vinted seller who had wrapped everything well but Yodel had smashed the box. I received a message to pick up the parcel from the shop and it wasn’t there so I had to keep going back, three days in a row, for it to show up, even though it had been marked delivered by their driver. Nobody from Yodel has contacted me, and all of the products were broken and can’t be replaced as it was from Vinted. Horrendous delivery company. Horrendous customer service. Just horrendous in general. Will never use the service again.”

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Posted 4 months ago

“One of the horrible delivery partners I have ever seen until now. They have no value for your parcel and will just deliver wherever they want and leave. They never called me before they left the parcel near my house. As a result, the parcel was stolen and it had valuable items in it. The customer care is more so horrendous. One can never connect to a team member and their email responses take ages to come through. By then you would forget what the issue was. In a nutshell, if Yodel is delivering your parcel- either Pray it delivers into your hands or just forget it that you will receive .”

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Posted 4 months ago

“I could see from my tracking information they had my package for over 10 DAYS, where it just sat in a sorting centre before being delivered. Absolutely terrible couriers. Will actively avoid any retailer that uses them in future.”

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Posted 4 months ago

“Driver just decided to skip me even though I was watching his route. Now they’re saying I have to wait until tomorrow, I paid for next day delivery. No help, terrible service. The last time I used them the driver nearly broke the glass on my front door by throwing the parcel at it. Never using them again. Customer service is no help.”

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Posted 4 months ago

“I switched to Yodel after extremely poor service from Evri but it’s like jumping out of the frying pan into the fire! First collection the driver photographed the open porch door and left the parcel, snifter hours to get it rebooked they sent me a new label (why!) Second collection 7am-9pm, just a small window! Not collected, I drove 30 minutes to the nearest drop off shop location at 9:30pm only to be told they couldn’t take it as drop needs yet another type of label. Today I’m sending it by DPD, hopefully they will get it right!”

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Posted 4 months ago

“my parcel was in their delivery depot for 3 days before it got to my house, and still they couldn't provide an accurate time for when it was going to get delivered. their live chat support kept saying it would be delivered on the day it was meant to arrive, and when i contacted the day after the support agent literally said "wow thats odd" as if this doesn't happen to other people.”

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Posted 4 months ago

“Utterly disappointed. This was my first time using Yodel Courier Service and it's safe to say I will never be using them ever again. The parcel was set for urgent delivery and yet when it arrived at the depot it had been sitting in there for 10 hours plus and turns out it will be delivered the next day and may not even be in time for when I need it. When I contacted customer service, initially I thought the service I was recieving was up to standard but I was sorely mistaken, when the person I was speaking to asked if there was anything else they could help with, I had given them a question after they answered it instead of checking I had no further questions they just shut the connection abruptly just like someone shutting a door in your face. Terrible service, I would not reccomend it to anyone.”

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Posted 4 months ago

“Absolutely useless and full of drivers who lie. Apparently they couldn't find my address (all other drivers can find it) so couldn't collect the parcel and now I am expected to wait 2 more days until they can arrange collection again. Don't bother using this company, they can't even do simple tasks.”

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Posted 4 months ago

“The driver pulled up. Tapped his screen and drove off he didn’t even make an attempt to deliver the parcel. I was watching from the window. Then the next thing I receive on tracking is “Sorry we missed you”. How diabolical. I am fuming. This delivery provider needs to sack their drivers if they can’t do their basic job! You wait long enough for your parcels then their is incompetent fraudsters as their drivers.”

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Posted 5 months ago

“Extremely poor service. Yodel did not deliver on the day they said they would. If you cannot deliver on the day then make the customer aware - we had no idea where the parcel was and why it didn’t arrive! The company seriously needs better customer service eg. a real person on the phone rather than a robot. The live chat agents need to have improved access to parcel updates (we had numerous chat conversations and no one ever knew anything). And once the parcel finally went out for delivery, the live location updates didn’t update so we ended up waiting for hours. The delivery slot was 7-9pm, but the parcel didn’t arrive until 10:30pm. The whole experience was ridiculous - absolutely do not recommend at all!”

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Posted 5 months ago

“Took 20 days to arrive”

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Posted 5 months ago

“"I’m extremely disappointed and upset with the delivery service. Not only was the package delayed, but it also arrived broken — despite the fact that it was clearly labeled as 'fragile'. This shows a clear lack of care and attention during handling. Such negligence is unacceptable and directly affects my business and customer trust. I hope this matter is taken seriously and proper steps are taken to improve your service."”

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Posted 5 months ago

“The worst delivery service, they give appointment slot for delivery and they don’t even bother to turn up, rubbish arrogance service and nothing but lies.”

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Posted 5 months ago

“Customer service is one of the worst I’ve dealt with – slow, unhelpful, and rarely able to resolve issues. It feels like once your parcel is in their hands, you’re left completely in the dark. I now avoid retailers who use Yodel whenever possible. It’s simply not worth the stress or risk of lost items.”

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Posted 5 months ago

“Worst courier company ever. The driver was unable to find my location, rubbish excuses and automated responses from Customer service.”

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Posted 5 months ago

“Absolutely unacceptable service. I stayed home from work three days in a row to receive a time-sensitive parcel, tracked the driver in the Yodel app (who was literally on my street), only for them to never ring the bell or leave a card. Customer service was useless—just an automated line giving incorrect updates. I’m furious and completely let down. Would give zero stars if I could.”

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Posted 5 months ago

“This has happened with two different packages — both were delivered to the wrong address. Please do something to fix this issue and ensure that couriers deliver the packages to the correct address, as I am paying for this service”

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Posted 5 months ago

“Yodel delivered my parcel to the wrong address in our street…. An unoccupied house, empty house 🤦🏻‍♀️. Package not retrievable and customer service love to gaslight you too!! The number on my house is huge and can’t be missed Careless rubbish delivery service They couldn’t give a damn”

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Posted 5 months ago

Yodel is rated 1.1 based on 6,723 reviews