Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,946 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,946 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I won't be buying from anyone again who uses Yodel as their courier. Once when at father in law's, paid extra for next day delivery, app said two stops away then said failed delivery "need more information". This week at home same happened again. The app on my phone said again "more information needed". There is no way to give this information to anyone to enable the driver to come back the same day.....or have I missed something. You just go around in circles with chat bot. Today it was delivered, driver said he was in the area but his app said my parcel was the last to be dropped off -his depot is about 15 miles away. Does not make any sense. They need to overhaul their system. Wouldn't it be lovely to actually speak to the driver or at least message him.😡”

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Posted 5 months ago

“Could not find my address so to make it easier for yodel the seller sent it through inpost locker, took a week, told me it was ready to pick up opened locker no parcel!!”

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Posted 5 months ago

“Shocking company with disgraceful bad habits. Having had non-existent "failed deliveries" before, I paid extra to stipulate the day of delivery and then spent this afternoon in my yard, even sitting out there to have my supper, was still sitting out there when I got the "sorry you weren't in" text message.”

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Posted 5 months ago

“Parcel stuck in depot. no updates for 5 days. Customer service times on website incorrect so got no answer. chatted to live chat early morning to explain parcel was urgent, due to being batteries for my 92 year old mothers stair lift. no response that day. chatted again in the evening to no avail.”

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Posted 5 months ago

“Don't bother using YODEL. they say they will keep you up to date re collection but don't so the first pick up was missed. I paid extra to ensure my parcels were delivered to an actual person and signed for - instead they dumped them outside the warehouse and were lucky to be found. "Your fibre was dumped unceremoniously on our doorstep without the courier even notifying us that he'd done so 🙄" email from the recipient. Yodel Customer service want nothing to do with sorting this out. An apology and a refund for the extra paid for the signature was all I wanted but they dismissed this. I'll never use them again and will advise others not to as well.”

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Posted 5 months ago

“Said they had delivered parcel showed a picture this was not my houseI chacked the neighbours none of them had the parcel I even went into the next street and asked still no sine of the parcel. I went on to web chat that was a complete waste of time, The person on the other end ended the conversation have way through my complaint. If this is yodel run a business they should give it up. Terrible service and web chat employers.”

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Posted 5 months ago

“Item left by front door on a busy main road item stolen as they did not knock door contact them they say contact seller seller says contact them so there not interested”

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Posted 5 months ago

“Left outside the front door which is opposite public footpath item now been stolen as no attempt made to put through the letter box”

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Posted 5 months ago

“My package has still not arrived been waiting for a week been following up every single day and no sense of urgency from Yodel. I was asking for the reason why my package was not delivered and they kept saying the driver cant find my address although they verified my address with me multiple times already. As someone who works with delivery you should know how to use sat nav! Who doesnt know how to use maps with all these technologies. Such a lame excuse to hide incompetence. Disappointing! Avoid at all cost”

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Posted 5 months ago

“Yodel delivery driver drops packages at a different block, the flat numbers are completely different. They just leave any package on the floor, unsafe. Packages are often stolen. I have had one stolen this week and luckily found another. Don’t have this issue with any other courier.”

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Posted 5 months ago

“If I could give no stars I would, state a parcel was delivered, showed photo of a porch with white door, i don't have either. They suggested I walk the length of my road almost a mile long looking for a white door. I use two walking sticks and can't walk that far. DO NOT USE IF YOU WANT A PARCEL TO REACH IT'S DESTINATION.”

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Posted 5 months ago

“Further to my review below re delivery driver refusing to bring my parcel to my back door and instead drove off with it, the same delivery driver turned up with it again today. He ignored the large sign on my front door directing all deliveries / visitors to my back door. He said he wouldn’t take it to my back door as ‘it wasn’t on his sheet’. I explained to him that I was disabled and couldn’t lift anything heavy. He didn’t care. He just dumped the parcel inside my front door, partially blocking access to my room. I now can’t move it, it is too heavy. I am a disabled, single person. What do I do now? I can’t get through on any phone line to complain. The ‘Live Chat’ takes you to some unsecured dodgy site which flags up a warning against using it. This driver is a disgusting human being who doesn’t deserve to be employed. He should be ashamed of himself.”

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Posted 5 months ago

“I asked the delivery driver to bring the parcel to the back door instead of the front door because it was too heavy for me to carry through to the kitchen (I am disabled). The driver refused to being round to the back of the house. Gave me a load of verbal abuse, put the parcel back in the van and drove off. I have phoned to complain and apparently the driver has put ‘customer refused to accept’ order. They claimed that they couldn’t contact the driver to bring it straight back which I don’t believe for a second. This was on the Saturday. I now have to take a day off work for the parcel to be redelivered on Monday. Absolutely disgusted with this company and judging by the number of bad reviews on here so are a lot of other people.”

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Posted 5 months ago

“Yodel failed to deliver my parcel, lied about making an attempt, and have now "lost it" (I assume deliberately after I made a complaint about the driver). Absolutely the shittest company I have ever had the displeasure of dealing with. I wish I had had a choice in the courier that was used.”

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Posted 5 months ago

“Yodel were given a week to deliver a next day service. No communication. When the supplier contacted them the following week. They had no luck. Trying to escalate this issue was useless. The bots are useless. Never again”

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Posted 5 months ago

“No contact to say parcel out for delivery. Then had msg to say parcel delivered. I had been in and close to front door when they said they'd delivered. Nobody knocked or rang bell. Said it was left in safe space. Checked all around ..nothing. Rang Entertainer who I'd ordered from. Said they'd look into it. Then sent me email telling me to download app to track parcel. Duly did that and checked photo . Absolutely not my house!! Second time Yodel has done this n no idea where my parcel is. Absolutely useless company. Used to be good n had same driver regular never a problem but now dreadful. Don't use them”

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Posted 5 months ago

“They take photos of parcels that they do not deliver. very useless indeed. even with collection points, they give collection codes when the parcel is not even at the collection point. very very very extremely useless courier.”

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Posted 5 months ago

“Will not be using Yodal ever again! Showed delivered at shop, went to collect, no sign of it, barcode scanner didn't work, so I was told. Looks like the delivery woman, thought she just take photo of it on counter and then leave shop with it, never to be seen again, bloody thief!😡”

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Posted 5 months ago

“Yodel claimed to have attempted delivery last Friday. They did not. People in the house and ring doorbell evidence shows no Yodel. Tried every day since to get this parcel. Told the same mantra every single time. Shocking.”

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Posted 5 months ago

“Yodel said they could not find my house. My house is on a street in the middle of a city. They asked me to name any landmarks nearby. A delivery company! A total joke. The chat "help" said that them not being able to find my address counts as one of my delivery attempts!! We paid for named day delivery!”

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Posted 5 months ago

Yodel is rated 1.1 based on 6,946 reviews