Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,944 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,944 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my parcel.for.over ten days now , cant even get it to.me., and then they want me to.donthere job and go and collect 20 miles away , worst people ever they have one job tondo and ca t even do it ... bunch on nonces .”

Helpful Report

Posted 5 years ago

“Parcel is 'missing' driver claims he gave it to a man between 30 and 40 but not myself...asked all neighbours..no one has it, so god knows who he gave it too...they seem not care and just give parcels to anyone but the persons it is...disgusting courier service and this happened to me last year with yodel...avoid this courier service like the plague!”

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Posted 5 years ago

“I ordered flowers from M&S to be delivered to my mother for Easter. I received a text saying they had been delivered and checked with my mum, no flowers! checked with Yodel who said they had been delivered to another address but they would sort out on Tuesday so 4 days later which is not ideal when it's a fresh flower delivery! On Wednesday after still no flowers I was sent a photo of flowers delivered to a doorstep I do not recognise, certainly not my mums. (see photo)Yodel saying it's not their fault as they have two addresses; mine (billing address) and my mum's (delivery address) neither of these addresses have had flowers delivered. Very, very poor service, you must do better Yodel!”

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Posted 5 years ago

“Same as everyone else, the driver scans as 'attempted delivery' when they never, just so they can maintain their delivery metrics. I have cctv and no one came at any point in the day plus I spent most of the day on the front garden. The main problem comes when you try to contact them. Phone - automatic voice call which is just horrible and very stressful and I never got through to anyone, cut me off. Chat - It's an Indian in another country, say no more. As an e-commerce manager for a major brand myself, I can assure you we have and never will use Yodel, it's well known within my industry to stay away from them. Unfortunately, companies are all attracted to the cheap prices of shipping goods through them. It's sad in this day and age with the technology, we are actually going backwards in quality, not fowards.”

Helpful Report

Posted 5 years ago

“Really bad service, every part of it, it’s sad that in 2021 company’s are run like this failed deliveries failed collections unhelpful customer services how is this comii pop any even in business”

Helpful Report

Posted 5 years ago

“The parcel was claimed "lost" . High value items appear "lost". I lost £185. Yodel have very poor customer service and they do not compensate the full price. I would never use them again. They are dishonest!”

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Posted 5 years ago

“Claimed I was not home 4 times, then could not find me, directions given, not had problem with any other company deliveries, several phone calls, eventually arrived 4 days after stated delivery”

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Posted 5 years ago

“They obviously didn’t try to make the delivery when they seen it was a small block of flats with entry system Anybody will open the door for delivery and then just leave it outside the door but the item is small enough to get through the letter box. Was given a number to text or call and no reply Waste of time”

Helpful Report

Posted 5 years ago

“Ignored instructions dumped parcel with neighbours card left in garden under bush cannot contact them they are always busy. Charge you a fortune if you contact them”

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Posted 5 years ago

“Said they could not find address so gave them another address couldn't find that either”

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Posted 5 years ago

“Given to arrival dates on one caceled one they said the weather is against.them when all the country was under sunshine,then next date sat in all day then tracking said it has been.delivered, nobody delivered anything, now.no help from yodel, in strogly.advise not to use these fraudsters in order to sort this out.I will have to report to police for fraud by.deception whish it is.”

Helpful Report

Posted 5 years ago

“Absolutely terrible company, DO NOT USE, ignored now in calls, email and webchat, I hope eBay step up and sort this out”

Helpful Report

Posted 5 years ago

“Joke of a system. Claimed that I wasn’t home for first attempt even though I didn’t leave the flat all day. Second attempt - the website tracker said “out for delivery” all day, all night, into the next morning so I had to enquire. Called the driver, they hung up on me. Online tracker then suddenly says “delivered” the day BEFORE - complete nonsense - I had to go out of the building looking for it and it was left on the steps with no attempt to bring my bell or knock.”

Helpful Report

Posted 5 years ago

“Absolutely useless. App says parcel will be with me by 9pm. Driver has 173 drops to make in a day. It's now 10pm. Why lie? Zero rating.”

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Posted 5 years ago

“Absolutely shocking. Expected delivery was on 31st March on next day delivery, still waiting, no ETA, no one can tell me anything. Driver 'claims' couldn't find address, Vax customer services was in agreement with me that it is a very easy property to find!! Did the driver attempt delivery, incredibly doubtful. No chance of contacting Yodel via phone. Webchat is just people who do not have a clue! Advised the company from which I purchased my item from to seriously think about the parcel company they use. Personally I would not recommend this parcel company. I have had to cancel my original order and reorder it for Saturday making my delivery 4 days late, no parcel> let's see if they can manage a delivery to a house address”

Helpful Report

Posted 5 years ago

“Parcel was supposed to be delivered on Tuesday but nobody showed up, then I rang them and arranged for the delivery on Wednesday, also giving them my number in case they couldn't find my address, still didn't turn up, contacted them Wednesday evening and they assure me it would be delivered on the Thursday and then this morning (Thursday) I have checked the tracking and it says its on the way back to the supplier. I rang Yodel and asked them what was going on and they said they dont know and that I was to contact the supplier. I have now cancelled my order and will look elsewhere. Very very bad service.”

Helpful Report

Posted 5 years ago

“After a catalogue of poor deliveries, some to houses as far as 1.5 miles away (same road name) i had to post a review. latest issue is a folding table from Amazon seller. 1st arrived with massive tear up the box. opened to find a large scrape up the table and the corner of the table completely smashed. seller took return and sent out a new one. new one just arrived with the box taped up where it had obviously come apart. opened to find a massive crack in the table and when you open it the legs on one side have had screws completely torn out. this is a folded table with legs on inside when folded (as it was in box) and they have managed to bust the inside of it in transit. I cannot imagine the effort you wold need to go to to do this damage. it has to have been dropped from a significant height to cause that shock. yodel are the absoulte worst delivery company in history.”

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Posted 5 years ago

“As usual just dumped on doorstep, courier already in vehicle to make his escape, doesn’t even know if anybody is in to receive parcel, would have just left it there for anybody to steal, parcel damaged (have taken photos), managed to stop him to check contents for damage, his reply “you can reject parcel if you want”, contents were ok, he shot away as he was on his next life or death mission, I would not use Yodel if they were the only couriers on the planet, would take my parcel myself, only couriers that check you are in are DPD, Hermes & Amazon Prime!”

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Posted 5 years ago

“Ordered a birthday present and paid extra for next day delivery. Present did not arrive. Refunded delivery charge and told will be delivered tomorrow. We'll see...”

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Posted 5 years ago

“Terrible service. Here is why - the driver went to the wrong address and left a calling card at the wrong address, without any calling attempt - I contacted the customer service and gave detailed delivery instructions to give to the driver - the day after the driver went to the wrong address again and left another calling card at the wrong address!!!!! - I contacted the customer service again and I have been told to wait up to 24 hours. - I spent 45 Min of my time chatting with support for something that should be hassle-free. Drivers should have company phones and call customers and at least they should be able to get to the correct address A very disappointed customer”

Helpful Report

Posted 5 years ago

Yodel is rated 1.1 based on 6,944 reviews