Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,944 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,944 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 3 items for children for Easter on 7 April 2021 it is now 23 April and still no delivery. Sat at first depot for 9 days then sent to wrong depot and still waiting for this to be resolved. Children are autistic and cannot understand why their gifts are late. Nor can I tbh. Absolutely appalling will in future ask what courier people use before placing an order and if Yodel will not be placing any orders.”

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Posted 4 years ago

“Delivery text received stating delivery by 9pm. 12.26 text received saying parcel delivered. Not the case. Tracking numbers said incorrect number as did telephone enquiries. No card left Asked where the parcel was delivered. Web chat said delivered 'nearby' and suggested I check with neighbours. Unacceptable, it could be anywhere. Told them to contact driver and find out where he delivered it! They've said they will reply in 24 hours. Watch this space!”

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Posted 4 years ago

“Worst delivery company, steal parcels.”

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Posted 4 years ago

“An absolute joke!!! Been waiting 3 weeks for my parcel which STILL ISN’T here!!! Told me false information, gave me a delivery date then it got removed then they said they didn’t even have my parcel.. No update for 2 weeks.. Then got another delivery date which was removed, then found out my parcel is at the wrong bloody depot! Absolute waste of time.. next time just go and get your items at the shop!!! If I could give 0 stars I WOULD!!”

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Posted 5 years ago

“Order not delivered. 2 x expensive designer radiators. Tracking showed delivered late at night to the wrong address. Later the time was changed and the map tracking was not available. Would not buy from anyone who uses them.”

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Posted 5 years ago

“UNBELIEVABLY AWFUL SERVICE!!!! My parcel was not delivered on Saturday 17th April 2021 as the driver came to my address but never attempted the delivery. Myself and my neighbours were home all day and no such attempt were made. After contacting Yodel via webchat they did nothing to rectify the issue, only offering delivery from Monday onwards. I paid a premium for faster delivery and have certainly wasted my money. Whilst on the webchat, I was told "I wish you could understand our limitations with this matter too" as far as I am concerned there are no limitations on their end...tell the driver to come back to my address and actually do their job. Before I got the chance to finish my webchat conversation, there were connection issues...my WIFI was fine. I have never received such awful service.”

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Posted 5 years ago

“Absolutely awful can get an answer from anyone when my parcel will be delivered avoid at all if you can”

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Posted 5 years ago

“Supplier despatched parcel immediately, then Yodel messed around with it for EIGHT days, causing me great inconvenience. Wish suppliers would learn to avoid using them.”

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Posted 5 years ago

“Continually told I would get parcel on date stated and Nothing! Customer service is hopeless and no human contact by phone. The worst delivery service by far!”

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Posted 5 years ago

“Says on ebay my item has been delivered?? Nothing outside my door, no one contacted me, my buzzer didn't ring and no card...where is my item?? Cowboy outfit avoid at all costs.”

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Posted 5 years ago

“Zero stars if I could they have the nerve to ram a already open bag with virtually all the goods missing through the letterbox”

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Posted 5 years ago

“I ordered an small item off ebay, the seller was in Preston, I live in Morecambe 20 miles away. The seller posted my item on 4th April. On a Yodel 2 to 3 days delivery. But I didn’t receive it until 13th April. The parcels journey took it from Yodels Preston depot,207 miles south to the Hatfield Terminol. Then on the 10th of April it left the Hatfield Terminol, and was returned to the Preston depot. Finally on the 13th April it was delivered to me in Morecambe. Talk about efficiency, Disgusting. MAS.”

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Posted 5 years ago

“Absolutely horrible! Have been waiting for my parcel for two weeks now and what’s even more annoying is to receive 5 emails with ‘We are sorry, we’ve missed you / card left’ when in fact no one ever arrived. Every time I contact the customer services, they send me the same pre-scripted messages asking me to give them further instructions as the driver cannot locate my property. Yodel, do something about your sat navs / drivers. This is totally and utterly unacceptable!”

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Posted 5 years ago

“SIMPLY AWFUL. IF YOU DONT WANT STRESS DONT USE THIS SERVICE.”

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Posted 5 years ago

“I have been told by Amazon that delivery was attempted on the 10th April. It was not!! Yodel are difficult to contact and not very helpful”

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Posted 5 years ago

“If I could I don’t give them even half of a star because the service is very poor, rude delivery mans, customer service is not helpful they don’t pick up phone and don’t respond to emails, I live in second floor and I have given my full address , they call me to come down and collect your parcel from Van , I told him i did operation recently and I have 2 child older is 5 years and younger is 2 years old , he told me it’s not my problem it is your business, what is job of a delivery man? Is their job is to deliver item to the address ? or call to customer to come and collect your parcel from Van? Very very rude delivery men , it is not first time that they did this to me always they do this , I kindly request people and companies to not choose this company to deliver your products you we’ll lose your customers for sure , personally I have cancelled those parcels which this company was supposed to deliver because they are so much rude and they abuse I give them 0 /10 .”

Helpful Report

Posted 5 years ago

“Absolutely useless Yodel delivery guy… Absolutely useless Yodel delivery guy today! I tracked the delivery all afternoon. And when I was next for delivery stood by my large front window that looks out onto the road. After 10 minutes of no sign of either delivery guy or Yodel van I rechecked the tracking screen....and unbelievably the message stated that the delivery guy had been unable to find my address! Absolutely Unbelievable!! 1) My property has a large clear sign with house name and number on my entrance! 2) Neither he or his van came anywhere near my property! I tried calling Yodel but it is just an annoying automated service that states the obvious - that the delivery man had failed to find my address! What puzzles and annoys me is that anyone here would have told him where my property is - so clearly he failed to even ask!!! Totally unacceptable and also so annoying considering I have already waited 10 days for the parcel to arrive! Now its gone back to the depot and I cant do anything about it! Yodel you need to speak to this driver as clearly he couldnt be bothered!! I will never recommend Yodel if this is the service they provide!”

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Posted 5 years ago

“One star is too much! Never had a positive experience with yodel. Would avoid at all costs! It is such a shame that you can decide who your parcel is delivered with! I never received my parcel. My delivery driver didn’t answer his phone, the depot that were supposed to ring me never did & they never tried to deliver my item. Absolutely disgusting!”

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Posted 5 years ago

“No delivery, online it says driver handed to customer. We have CCTV showing front of property, no sign of a driver for 1hr either side of the time they say t was delivered.”

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Posted 5 years ago

“Absolutely dreadful service. It’s actually embarrassing how bad they are...”

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Posted 5 years ago

Yodel is rated 1.1 based on 6,944 reviews