Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,027 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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1.1

Based on 7,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

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“Everything is horrible, 4 days can’t receive delivery just because no one is even attempting”

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Posted 6 years ago

“What wen wrong what went right ! Nothing although we are a business and told yodel 6 times we will not be open in ther time slot 8pm to 10 pm they still tried to deliver at these times several call to the less than useless call centre who cannot contact depots to let them know , in the end I had to sit at work for 2 hours till the driver finally turned up watching him on the app it’s no wonder they are so late he passed our building 3 times !! Suppose there must be some lodging in his route ? But not common sense !”

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Posted 6 years ago

“I was expecting a delivery today which never arrived. I'm sure you understand my confusion when I received an email saying my parcel was delivered yet I didn't even receive a card to say I was missed or it was left with my neither I've spoken to my neighbours to see if it was left eye them but nobody knows anything about it. I can only conclude that the driver has stolen my parcel as I see no other explanation yet I've seen many YouTube videos about your drivers stealing parcels. I will not be using this service again.”

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Posted 6 years ago

“I have never encountered such a worse useless operator as yodel my parcel was no need lost that delivered to the wrong address and the driver had no idea where he delivered it when we eventually found it they expect to me to go to collect the parcel awful customer service awful reviews one to avoid”

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Posted 6 years ago

“Waited in Wednesday 2 Sept 2020. No show nothing re parcel supposed to be delivered that day. On 3 September , at 6.30am, I received an email. Yodel advise i was not at home 2 September at 18.30! A nonsense- i was constructing metal shelving units in garage. Started about 18.00 & finished 19.15. Garage door open all that time. No sign of a lesser spotted Yodel !!.”

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Posted 6 years ago

“My tracking info stated no one to receive parcel card left through door. I was at home at the time stated and there was no card out through door what is the point of having tracking information when it is pack of lies”

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Posted 6 years ago

“I would give nil stars if I could. Stated that parcel was delivered, but it wasn't. Liars.”

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Posted 6 years ago

“Parcel given to a courier 01/09/20, did not receive. Given to another on 02/09/20 & not received that one either. Due 02/09/20 - often let you down. Last week they gave another parcel to a neighbour but never informed me by posting calling card through my door. Should they attempt to post this one 03/09/20 I shall decline due to lateness - avoid sellers who use Yodel. Hard to get in touch with their Customer Service, they are the worst I’ve ever known if I’ve ever managed to - if you do not reply within 10 seconds they cut you off.”

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Posted 6 years ago

“Parcel delivered to wrong house. Still no idea as to where it is”

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Posted 6 years ago

“Yodel proudly tell me parcel travelled overnight from England . Reached their Glasgow office at 3.45am today 2 September 2020. Was advised would receive parcel later that day. Guess what? Its 2/9/2020 @ 15.45 & parcel not left Glasgow depot. Par for the course for this company. Hopeless !!”

Helpful Report

Posted 6 years ago

“I was asked to take part in an ipsos mori covid study. I received test and as directed arranged collection with Yodel. Despite it being my week off I arranged for the collection and woke up early to do the test and then, as directed I put it in my fridge and waited. We were in all day. According to tracking it was collected and I had a email to say it has been collected but it is still sitting in my fridge. We never heard anyone come to the door. We were keeping an eye out all day. A bit annoying. A waste of my time and a covid resting kit. This is the second test study my family has received. We won't bother doing it again. It's a pain when you go to the trouble and the courier doesn't turn up.”

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Posted 6 years ago

“Said it had been delivered and it hadn't. I was in all day.Worse company ever do not use!!!!!”

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Posted 6 years ago

“Informed by email my parcel had been posted through my letterbox but it hasn't. They asked me to go and search for it around my neighbours .Disgusted do not use them”

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Posted 6 years ago

“I didnt get my parcel.Eventhough i gave my right address still they showing like cant locate my property.Tried to contact the customer care many times but no reply. Havent experience such a terrible service till now. Worst service”

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Posted 6 years ago

“i didnt recieve my parcel because the courier gave it to the wrong address ,i have lost 78 pounds i,m fuming ,disgusting customer service....... pathetic”

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Posted 6 years ago

“My parcel was not delivered. Your tracker said it was. I attempted to contact you all day by every means that you have. Very expensive gone missing. And no help”

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Posted 6 years ago

“Was advised of an intent to collect a parcel within a 2 hour morning window. Later advised of a later 2 hour slot, Tracking link does not work. Call centre closed during business hours. No support whatsoever. I notice many other bad reviews - Yodel appear to be incompetent useless time wasters, appointed by governmental agencies & Imperial College, none of whom are not fussy about spending public funds on bad service.”

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Posted 6 years ago

“Fraudulent Company. DO NOT USE!”

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Posted 6 years ago

“yodel is a worst company to work with ever. horrible company, bad drivers and and customer service. overall this company is full of lies. they wasted 2 days of my time to deliver a parcel and still no delivery yet. first day they say will deliver by 7 p.m, then they say there is a delay and will deliver tomorrow. next day they update that they cannot access the building at 8 p.m, checked cctv driver never attempted delivery. wasted my weekend. worst courier company ever”

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Posted 6 years ago

“Horrendous service all round. Driver failed to turn up twice with delivery. Still not received my parcel and the customer service was useless. Terrible experience all round.”

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Posted 6 years ago

Yodel is rated 1.1 based on 7,027 reviews