Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,027 Reviews

2 %

of reviewers recommend Yodel

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1.1

Based on 7,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give zero stars if I could. Actually ridiculous. Been waiting on a parcel since Saturday, which the driver marked as “attempted to deliver” which was a barefaced lie, nobody from Yodel came anywhere near. Rescheduled to have it delivered today instead and still haven’t seen or heard anything from this laughable excuse of a company. Been with the courier since 11:30am and is somehow only on stop 25 out of 121. Bearing in mind this total has barely moved since I last checked it at 4:00pm. How are these people still in business?”

Yodel 1 star review on 7th September 2020

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Posted 6 years ago

“Horrendous service threw parcel over gate, damaged product and also raining and was soaking wet. Would never use them again.”

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Posted 6 years ago

“Received an email to say driver couldn't access my property. I was home all day and have a Ring doorbell that shows no one even tried to deliver. No card received. Tried to contact Yodel via webchat and was told parcel had been sent back to seller. Ridiculous.”

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Posted 6 years ago

“Absolute horrendous company, how they are still in existence and companies using them I will never know... Had a few issues with them before but today's experience just takes the biscuit... I was waiting in for my parcel and kept an eye on the Yodel app to see roughly where the driver was but the buzzer for the gate went as the app said the driver was 7 stops away. I picked up the buzzer and there was noone there so went straight down to catch the driver (we live in a block of apartments and there is a side gate for access into the car park and then a further door to get into the secure building, both are buzzer entry) To my absolute shock, despite it being literally 60 seconds since the buzzer went and me getting downstairs, the parcel was literally just left at the main gate in the middle of the car park and the driver/van nowhere to be seen. It literally could have been picked up by anyone, and no attempt had even been made to get into the secure building. The box was bashed and the contents of which (food delivery service) Had to give it one star to be able to leave a review but if 0 stars was an option that would be more fitting. Absolutely shocking and they don't even care when you tell them, appalling customer service. Avoid at all costs.”

Helpful Report

Posted 6 years ago

“I opted to participate in the Imperial College London and Ipsos Mori Covid-19 testing research study. Yodel was due to collect my completed test kit today. Completed the test at 7.30 this morning and was waiting since then for Yodel to collect it. When I checked the tracking later, it said they had missed us at 11.31 am and left a calling card. Absolute lies. Haven’t received any calling card, our doorbell was not rung nor any knock and we have a camera at the front which shows that no one came. Dreadful company who have wasted my time. Will complain to Imperial College London and Ipsos Mori. They shouldn’t use Yodel again.”

Helpful Report

Posted 6 years ago

“Parcel past due. No idea when it’s coming, hard to contact. No customer service to easily speak to. Next time I order something I’m going to be more careful and check who delivers it.. and if it’s yodel, I don’t want it anymore.”

Helpful Report

Posted 6 years ago

“No delivery day after day nearly impossible to contact Yodel without paying on the phone by the minute, no way to get web chat to work since last week. I am not paying per minute to listen to a robot telling me that which is already on the website tracking information. They can’t find the address?yet it is signposted and plain as pikestaff on Google Maps. All other couriers and Royal Mail have never had a problem with the address. I have had to contact the seller to try to contact Yodel to sort something out. Trust Pilot should have a Zero Star facility.”

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Posted 6 years ago

“terrible tracking, super late, rude”

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Posted 6 years ago

“Given a 2 hour delivery window, tracked the parcel about 30 mins before the end and was told driver 3 stops away, about 20 min drive. Checked again a few mins later and message said they couldn't gain access to the property! I'm sat in the living room, with a video doorbell which quite clearly shows nobody has been anywhere near the house during this time frame. What is the point in them?! Waited in all day for a 2 hour window which was missed, and no available customer service”

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Posted 6 years ago

“Again they seem to have lost my parcel, and as usual they don't care their response is contact the sender for a claim.”

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Posted 6 years ago

“Tracking system said parcel was out for delivery but then changed to delivery attempted but we refused due to damage, untrue! Spoke to the driver who then changed the story to say that it was him who refused to accept the parcel as it was damaged and it would be returned to sender. Two days later tracking system showed another delivery attempted but they couldn’t gain access to the property, untrue as we live in a house on a street with full access. Web chat just as useless as they said parcel couldn’t be delivered as address etc was incorrect also untrue. We still don’t have our parcel and Yodel have no idea where it is. Utterly useless Company”

Helpful Report

Posted 6 years ago

“The worst delivery service ever. I was messaged and told my delivery was due between 10.41 and 12.41 today and it had a map which showed the driver was 2 streets away. Then I had a message saying "sorry we missed you but we left a calling card". BOTH LIES...........NO ONE RANG MY DOORBELL AND NO ONE LEFT A CARD. Why on earth do companies still use this useless *king company, use DPD or Hermes they actually deliver not sign for the package and steal it (see Utube of delivery's being fake delivered and stolen)”

Helpful Report

Posted 6 years ago

“Just left on the doorstep Delivered quickly but no one was in so the driver just left the parcel on the doorstep in the rain for anyone passing by to walk of with and they did. Very poor”

Helpful Report

Posted 6 years ago

“Just left on the doorstep Delivered quickly but no one was in so the driver just left the parcel on the doorstep in the rain for anyone passing by to walk of with and they did. Very poor”

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Posted 6 years ago

“Tracking says item delivered when it was refreshed a minute before this and driver was still 5 stops away. Package nowhere to be found. Customer service awful, told they can’t contact the driver and they need to investigate which takes 24 hours except it’s the weekend so actually it will be 72+ hours. Hope someone is enjoying my new hoover!”

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Posted 6 years ago

“Parcel came four days later than anticipated. Parcel was unsealed on arrival with a hole big enough for someone to grab. I feel if the value of the good inside were greater, than maybe an item or two would have gone missing.”

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Posted 6 years ago

“had email said was deliverd but was NOT”

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Posted 6 years ago

“Using yodel that’s what went wrong . Parcel never arrived don’t know why They don’t care . And always takes the word of the drivers regardless . Terrible company”

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Posted 6 years ago

“Yodel Unreliable was expecting a parcel delivery .Time was changed to a later time this evening then . Nothing no parcel no explanation no message or text . Nothing to say what happened or when my parcel will be delivered . And They have already cost me money a few weeks ago By losing a parcel and the driver lying saying he had delivered it .”

Helpful Report

Posted 6 years ago

“Said they would deliver 3 days in a row. 3 days in a row the tracking updated with 'unable to access property' despite me being sat in full sight of the drive and no driver ever coming close. Finally delivered on the 4th day 4 hours before their stated time when the tracker said they were 20 drops away and left a £1000 piece of equipment on my front behind a bin”

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Posted 6 years ago

Yodel is rated 1.1 based on 7,027 reviews