Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,787 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,787 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yodel state that they delivered my goods (my property) on Wednesday 21st December 2022 in the morning. Where is it ????? Has the driver stolen it, that is the question to ask. Got in touch with CEO by email who forwarded the complaint to Executive Complaints who asked me to send tracker number and address and since then gone very quiet. Any business who reads the reviews DO NOT USE YODEL they are so dishonest and employ dishonest drivers. I am now classing this property of mine as stolen by YODEL”

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Posted 3 years ago

“STAY CLEAR OF THIS CIRCUS AS THEY DONT CARE ABOUT THE CUSTOMER THE MAIN DEPOT AT TEAMVALLEY GATESHEAD ARE CLOWNS THEY ALL NEED TO BE SACKED CUSTOMER SERVICE IS RAN BY IDIOTS IN SOUTH AFRICA SO THERE IS NO HELP AT ALL JUST LIES LIES LIES I HOPE THEY GO BUST AND ALL NEED TO JOIN THE DOAL THEY DONY EVEN DESERVE 1 STAR”

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Posted 3 years ago

“Absolutely horrendous company I would not recommend them to any one at all, still haven't received my parcels that were Xmas presents I'm gutted for my kids, why companies are still using yodel is beyond me”

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Posted 3 years ago

“I would provide zero stars if possible. I ordered a parcel for next day delivery, item was shipped on the 19th and should have arrived by the 20th. Its now the 24th and my parcel hasn't arrived and no new information on when it would be delivered. I have spoke with 3 people on there pathetic web chat. I asked for them to send the parcel back to the sender and was given attitude and cut off, on the 3rd attempt on web chat i was told i would not be returning the parcel that i need to wait more. I had to threaten with the police and trespassing/harrasment charges if they tried to make delivery of the item. I then had to contact the sender of the item and cancel the parcel and request a refund as I now need to go and replace the Christmas presents yodel couldn't deliver on time. I have advised the sender I shall no longer be shopping with them whilst yodel is the only shipping method they offer. These guys need ofgem to come down on them like a ton of bricks. Absolutely horrendous service and nothing but false advertising and then lies if you do speak to custmer service. I will be more vigilant in future and boycott/avoid all retailers who use yodel as there only delivery option.”

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Posted 3 years ago

“Warning!!!!! Yodel are a really poor courier company. If there was going to be an issue with any of my delivery's over Christmas I just knew it was going to be with them. The Royal Mail is on strike and I still managed to get my parcels. You go on there website and its rare if you manage to contact someone and if you do, my experince has been that they have been really nice but never really helped or been able to answer anything I've asked. In 2023 I'm going to try and not buy anything being delivered by Yodel.”

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Posted 3 years ago

“Should.be zero stars.... constant lies on top ofnlies from the webcam guys. Told me there was a delay twice, 3rd time told label.issue and a manual search would be done... 4th contact told the same 5th contact told to.cotnact seller 6th contact they said it had be delivered..... now seller won't refund cause of these thick idiots.... so thanks my partner ls.xmas ruined as this was all his gifts from me..... pathetic company refused to help pawns you off woth excuses... no compensation nothing.”

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Posted 3 years ago

“We had some flowers to be delivered to our mum , it’s the first Christmas without our dad who passed away in June . The flowers we’re ment to be delivered Wednesday, after several days of not being delivered we checked the status , due to the state of the parcel it’s not being delivered! As they took too long to deliver them obviously the flowers died ! So very dissatisfied, yodel is saying is we have to contact the florist !. We live in Canada & can’t just turn up with a bunch of flowers !!!”

Yodel 1 star review on 23rd December 2022

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Posted 3 years ago

“very bad service”

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Posted 3 years ago

“Absolutely effing useless - a product I've been receiving from the same supplier for 3 years they now can't find my address or deliver the parcel. I hope in 2023 they try to deliver themselves somewhere and are never seen again - just like my parcels.”

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Posted 3 years ago

“Awful company pretending to care - having faked a delivery stating no one was in I checked CCTV. Strangely no one came to my door. The web chat lied to me stating the driver failed the delivery outside my door - when I pointed out the cctv she terminated the chat. Next employee agreed it was failed miles away? When I asked to complain that call ended too. On submitting a review I got contacted by the social media team then when they read my review they hid behind data protection… they had the audacity to send a link that doesn’t exist. I will refuse to use companies that sub contract yodel for their deliveries. Stay clear”

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Posted 3 years ago

“SCAM they claimed to have delivered my parcel, no they haven't, no photo in anyone's door way,no calling card ,neighbours have not received my parcel, they have successfully stolen a pair of trainers, my daughters Christmas present, never ever use this firm,lying, incompetent thieves.”

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Posted 3 years ago

“Yodel driver has left my parcel on the front porch whilst I’m away on holiday. Clearly visible on the door cam, leaving me potentially exposed to theft. Spoke to a completely useless customer service rep Zehra Hashmi stating there’s nothing they could do, although the delivery driver had delivered my parcel 5 mins prior. Awful people, avoid at all cost”

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Posted 3 years ago

“Purchased item from Amazon company. They unfortunately used Yodel as the courier. Purchased on 27th November for delivery to my work. First time stolen, as I apparently collected from there warehouse, hundreds of miles from the delivery address. Contacted the supplier, who despatched a second one, again for the same delivery address. Got a delivery slot, nothing arrived. Yodel stated they tried to deliver the item at 17.18 (an hour after the two hour delivery slot) on Monday 12th December but missed us & left a card? My work is staffed till 17.45 and recieve upto twenty deliveries a day from various couriers...so that is obviously another lie. Contacted the suppliers get this delivery sorted out. Told I was getting a special delivery on 20th December...never put out for delivery. Supplier has now refunded the order, even though I told them I just want the item. Will now have a very disappointed son at Christmas. Don't know how they can get away with this. As for the Was your delivery on time option below, add an extra option that your delivery didn't even turn up!”

Yodel 1 star review on 21st December 2022

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Posted 3 years ago

“Yodel delivery Corby”

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Posted 3 years ago

“Posted several parcels with company all delivered well”

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Posted 3 years ago

“Yodel delivered my parcel to a random address and although GPS confirms this, they haven't told the company I bought the item from. No remedy in five days. No phone number to speak to someone. Total nightmare of a company”

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Posted 3 years ago

“AVOID AT ALL COST!!! The courier left my parcel at the distant end of my street despite me being home all day. The address was a 5 storey block of flats and they only provided me with a street number and no photo proof of delivery. Customer Service is virtually impossible to get in touch with.”

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Posted 3 years ago

“Yodel left a parcel on my door step in the rain,the parcel wasn't even for this address. It's a whole different house number and name. I had to take the parcel to the address. What if I wasn't an honest person 🤔 that person would not have received their delivery. Worst delivery service I must say. How can you just drop something at someone's door step. The driver didn't even ring my door bell I just happened to come across it when I went to collect my amazon delivery.”

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Posted 3 years ago

“Fifth day waiting for the parcel. Yodel claims that the courier didn't find anyone at my place while there are 2 people at home all the time. After the first contact with the Yodel help center, I was informed that my parcel would arrive the same day. Unfortunately, it didn't arrive. Contacted again and I got information that they had a problem with scanning the sticker with the data. They asked me about the contents of the package. I gave them 24 hours to deliver, after which I will report the theft to the police. Avoid Yodel if you can. I do not recommend this courier company. Today we have so much choice in courier companies that it should have gone bankrupt a long time ago with such services offered. I DO NOT RECOMMEND YODEL.”

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Posted 3 years ago

“When their tracking says 'OUT FOR DELIVERY ' you expect this to be, but once is not delivered is bad enough , twice is unacceptable, and the third 'OUT FOR DELIVERY' is unforgiving, it's just an awful service, I'm waiting for a talktalk modem router to be delivered, I'm using my phone to send this as my modem has konked out, Talktalk needs to replace there delivery service, as Yodel has for a long time now lost the plot, there no good, unreliable, not trusted, just pack your bags and go!!!!!. Customers in the Uk really expect more.”

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Posted 3 years ago

Yodel is rated 1.1 based on 6,787 reviews