Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,977 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never use a company using Yodel for delivery again... Once again sitting all day waiting for a delivery that didnt come. Nothing and no contact. I wouldn't leave them in charge of a ball of string.”

Helpful Report

Posted 5 years ago

“If I could give zero stars I would! Absolutely appalling service I have received from one of the delivery drivers. He rang my door bell and the again a second time without even giving me chance to answer the door. When I informed him that he could ring the trade button to let himself in he told me no because he wasn’t going to get the parcel out of the van unless I was in.. strange answer in this current situation. He then went on further to tell me he wouldn’t have to do it if I had answered the first time. My partner was clearly annoyed at the way I’d just been spoken to and shouted out the window to him about the way he’d just spoken to me, to which he replied “don’t worry I’ll be back motherfucker” disgusting behaviour from a courier. I will be taking this further with the authorities.”

Helpful Report

Posted 5 years ago

“Lies, lies, and more Lies! It would only take a photo of the item being delivered to eradicate what is truly happening to items. I phoned the courier Rich after receiving email saying item delivered. He said he was stood at my door, scanned the item and posted it through my letter box at 15.44. NOT SO according to my neighbours camera. Yodel.....do something about this......You have a duty to care to your customers....it surprises me your still in business”

Helpful Report

Posted 5 years ago

“Lies, lies, lies...... it only takes a photo of Item being delivered, to eradicate what is going on here. Rich 07896274374 my courier said he was stood at my door, scanned the item and posted it through my letter box! I was in all day and my garden gate was never opened. In the mean time yodel take the couriers word that items are delivered.....NOT!! Yodel you deserve to go under.....and the sooner the better”

Helpful Report

Posted 5 years ago

“Lies, lies, lies. After receiving a email saying item delivered, (when I’d been home all day) nothing arrived. I phoned my courier Rich on 07896 274374 Only to be told he had posted my item through the letter box, a blatant Lie. A simple task of taking a photo of the item being delivered would solve all these items going missing, instead of yodel just taking the couriers word for it!.....yodel take note before you go under.......which couldn’t come soon enough,.......your a despicable company!!”

Helpful Report

Posted 5 years ago

“Parcel didn’t arrive although tracking said it had been delivered. Contacted webchat to be told the parcel had been delivered and then cut off by the operator. Contacted webchat again immediately saying I had been cut off. Given the same answer that parcel had been delivered. Told them I hadn’t received it. They investigated further and told me it had been signed for by “Dan”. This is during Covid situation therefore no one should be signing for parcels and no other courier asks for a signature just now. Asked to check with neighbours which I did and no parcel. Back onto webchat and told they would start an investigation with the driver. Got an email today to be told there is nothing they can do and to contact the seller. Hugely disappointed with Yodel and will never use them. Rubbish service albeit polite customer service staff. I will now be asking which carrier sellers use and avoiding those that use Yodel. Poor show Yodel.”

Helpful Report

Posted 5 years ago

“Absolutely shocking delivery firm, told Me constantly they didn’t have my parcel despite the seller claiming it was with them, there tracking doesn’t work and isn’t updated. The online chat people just kept telling me it was in the delivery network. 24hr delivery! I’m 8 days in and still waiting. I wouldn’t trust yodel with a bag of crisps. I can’t put into words just how poor this company is... shocking avoid them at all costs... if I could give them a minus score I would.”

Helpful Report

Posted 5 years ago

“Appalling. I don’t want to even give it one star, but there’s no option for zero stars. Either blatantly incompetent driver or a thief and a liar. I was in my front garden with my husband all afternoon. Said they delivered but no one in so left on doorstep. They must have been wearing Harry Potter’s invisibility cloak , as no one came up our drive, no parcel was left. Furthermore it required a signature, which they didn’t get either. Lies, lies and more lies. You contact Yodel and they say they cannot contact the driver until the end of the day. I’m now relying on the company I bought the items from to help me recover my Parcel. If I had known they used Yodel as the carrier I wouldn’t have ordered. The customer services rep did admit they’ve had no end of problems with Yodel and are looking to replace them. Not soon enough sadly for me.”

Helpful Report

Posted 5 years ago

“Just like EVERYONE else is saying on this site. My mam has also said shes been told shes had her parcel delivered yet she was in all day and no card. Doesn't surprise me being based in Gateshead probably the drivers keeping peoples goods!! Well trust me this is all being investigated! Dont use this stinking LYING company and I will make sure you loose business from the seller of where this came from. What a surprise cant even get in touch with Yodel on phone either, think this company needs to be investigated!!!!”

Helpful Report

Posted 5 years ago

“Liars and disgraceful customer service! The driver doesn’t attempt to deliver packages scans them and claims that they were “rejected at the door” it is an outright lie! I live alone, and was home during that time. I also have a sign on the front door directing them where to leave parcels for contactless deliveries as well as a phone number for them to contact me if they have issues delivering. Contacting customer service was just as useless with them just reading what it says on the tracking website and making no attempt to re-deliver the parcel and they have sent it back to the sender. I now have to wait for it to reach the merchant before they issue a refund which takes another 5 days, then have to reorder again hoping that this time they have fired their driver who lies about delivering parcels. This is the second time this has happened to me with this delivery company so want someone in management to deal with this properly.”

Helpful Report

Posted 5 years ago

“Delivery driver lied about parcel being “refused at door” when no attempt was even made. I was home and am the only one at this address. When contacting customer service on Saturday they assured me they would deliver it on Monday, and I would receive communication from them as to a window that it will be delivered and live tracking, this didn’t happen. I went on to the tracking system at 8am Monday morning and it stated that it’s been sent back to the sender. I contacted customer service again the first guy didn’t even acknowledge my message and after 10 min of waiting for his reply I asked if he was there.. he said he was and followed to end the chat without even answering my query. I had to wait another 20 min to reconnect with another useless customer service agent who just quoted what the tracking info stated... I know how to read so quoting back what it says on the tracking system isn’t helpful. I want you to fix the problem and investigate with the driver who lied about e parcel being refused at the door who has no pride in his job and takes the easy way out by scanning parcels and making up stories such as “refused at the door” I provide my phone number for a reason so use it if you have trouble locating the building instead of wasting not only my time but also the time of the merchant who has to refund me and reorder the item and resend the parcel . This isn’t the first time this happened so I want the company to investigate and deal with it! I’m more than frustrated with the lack of customer service this company offers. I will avoid ordering from companies that I know use them for their deliveries if there is an alternative.”

Helpful Report

Posted 5 years ago

“Lies on tracking update. They said my front door wasn't accessible, when its always is accessible. Don't live on a private road and don't have a gate on the front garden. Absolute zero reasons for them to think that my front door wasn't accessible. I think they didn't bother trying to deliver it. LIES!”

Helpful Report

Posted 5 years ago

“Same for me last night. Recieved a mail to say parcel delivered at 7:30pm on a Saturday, but I was actually sat by the front window at the time - no van, no knock, no delivery. To make matters worse, customer 'care' closed at 5pm, until Monday. So this whole matter is in limbo until then, but reading the other reviews here, I don't hold out much hope of getting my parcel. Absolutely disgusted and I'll certainly be checking all future mail orders, to make sure they don't use these clowns.”

Helpful Report

Posted 5 years ago

“Delivered to a house two houses away. The neighbour who is over 70 years old. I am 70 years old and disabled. Terrible service.”

Helpful Report

Posted 5 years ago

“What an utterly useless mob. Out for delivery Wednesday. Didn’t arrive, tracking said couldn’t find our house , despite watching the driver drive by! Contacted webchat and offered profuse apologies and we gave even more details to assist. Next day it didn’t even leave the depot due to them needing more details about our address?? Eh we gave you more details the previous day, Rockets! More webchat more apologies and assurances that it would be here the next day but again didn’t even leave the depot! Day 3 dejavu more webchat more apologies. In parallel two complaints raised with customer services and no response. An utter joke. Now in complete limbo. An utterly shocking service. Avoid if u can.”

Helpful Report

Posted 5 years ago

“Very bad service, I was tracking my delivery which was 1 stop away, then all of a sudden I get an update saying sorry we missed you when no one buzzed on my door when I was indoors the whole time. They also claimed that they've left a calling card in my letter box, I went to check but it was empty. The driver lied about delivering the parcel as He/She was too lazy to go up 6 steps to get to my flat. So unprofessional !!”

Helpful Report

Posted 5 years ago

“Tracker said parcel delivered. But did not arrive Got in touch with driver and he said it was a mistake and he would deliver tomorrow. Still waiting Do not use yodel”

Helpful Report

Posted 5 years ago

“As of yet still waiting for parcel to arrived been told they have attempted it twice and left card neither of this happened as I was I. At times they said they tried and no cards have been left either used web chat as I need my item delivered as requested today and basically have to wait see if it comes today if not contact them again but my issue is no cards left have been passed to depot very frustrating and will report this to company who supplied me item as I feel they should know how the delivery service is they are using”

Helpful Report

Posted 5 years ago

“Paid extra for a next day delivery got an email saying the parcel would be with me by 9pm and left tracking info. Great I thought checked all day and was saying it was at the depot at 5.00am waited all day nothing Checked at 8pm still the same. 8.45 got an email saying your parcel has been delivered checked the tracker and it says it was delivered at 11.30 am. Used the contact number which is automated and was of no use at all. Tried the we chat but that shuts down early. FFS I rate yodel as good as hermes”

Helpful Report

Posted 5 years ago

“Absolutely joke of a company. Received an email stating it was delivered. The parcel was left at a different address than my own. It was left outside on a pavement, on a busy high street 5 minutes from where I live. Knocked on the door to whoever lived there, no one answered so it was clear that the delivery driver had not made any attempts to deliver to a safe place. I had to carry the parcel back home and it made me look like I was stealing a parcel from someone else, as there were loads of people on the high street. A very embarrassing and infuriating experience. Will never order from anyone using this service again. I made attempts to connect to the web chat to no avail. Waited 15 minutes to get connected and simply gave up after reading reviews online. I just feel lucky that I found the parcel before someone actually stole it. I have ordered from several other places during COVID-19 lock down, who have been professional in their no-contact deliveries. So COVID-19 is no excuse for such poor delivery service.”

Helpful Report

Posted 5 years ago

Yodel is rated 1.1 based on 6,977 reviews