Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,008 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,008 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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VERY IRRESPONSIBLE AND BAD COURIER IN PORTSMOUTH

Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

Anonymous

Anonymous

320

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“if i could give zero i would in fact if i could give minus 5 that would be better yesterday 6 stops from me driver quits and i missed my delivery like it was my fault then they tried again today and he quit 8 stops from me im told i will get it tomorrow but i aint holding my breath well i got a call today 29th lady from yodel assured me a manager from middleton yodel would personally be delivering my parcel and guess what she lied no one came with my parcel”

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Posted 2 years ago

“Why do suppliers use this excuse of a company, the parcel l ordered was posted to the wrong address, they showed a picture of a wooden door with silver letter box, my front door is glass and the metal postbox is at the rear of the premises, Yodel have agreed that they posted parcel through wrong letter box, the supplier has seen the pictures but still says because Yodel app says parcel has been delivered l have received the parcel they have taken Yodels word and that l have received the parcel, got in touch with Yodel asking for email confirming that they posted through wrong address, was told it could take 7-14 days because of a backlog of emails needing processed.”

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Posted 2 years ago

“Do Yodel delivery drivers ever actually attempt delivery!? First day apparently delivered but turns out it was reported as delivered by mistake. Second day attempted delivery although somehow never made it to my house Third day…. Nothing! Chat bot no help whatsoever and as Yodel mistakenly reported my order as delivered on the first day, the sender thinks it’s job done and can’t help either. Great!!”

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Posted 2 years ago

“How do they have 4 stars on Trust Pilot? They are abysmal. I’ve been waiting nearly 2 weeks for a parcel. It’s impossible to speak to a human and the tracking information is completely made up. Looks like my nephew won’t be getting his Christmas present now.”

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Posted 2 years ago

“Don’t deliver on rescheduled date, don’t leave calling card for first attempt and won’t allow collection for over a week, webchat unhelpful, awful courier company!”

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Posted 2 years ago

“I waited all day, at 20:00 updates said I was the next stop, I waited outside. A white van appears on other side of the road, he was a delivery driver waited ten mins in his van and drove off. No one came into the building and then the update disappeared. No slot no failed delivery I do waste my time with companies like Yodel. Idid not know that laithwaites use Yodel I have never had a positive experience with you Take your order back and refund me. I will go back to Virgin their wines are not as good but their delivery service is honest and reliable I took the day off work for this. I am away for Christmas and needed some of these wines for presents. I have complained to Laithwaites and want a response from them I am disgusted”

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Posted 2 years ago

“The only helpful person was Maxine in the local depot , the chat is a waste of time, I was told they tried delivering three times which was a lie as I checked cctv on the times given and did not show, said they couldn't find the address after i gave it on numerous chats but we managed to have about 100 deliveries from other carriers on the supposed days, avoid absolutely shocking service.”

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Posted 2 years ago

“Absolutely useless delivery driver couldn't be bothered to knock and let me know the parcel has arrived, I am still waiting for a parcel the idiot supposedly delivered a few day ago, to the wrong address. It's a waste of time complaining to yodel as they obviously don't care about customer service.”

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Posted 2 years ago

“3 days still in depot. Webchat lots of time always give false information. Bunch of lier.”

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Posted 2 years ago

“Firstly what is the point of giving you the delivery change option , when it’s completely ignored and delivered on a completely different day you’ve NOT asked for, without any notification . Then because we weren’t in , was returned to sender . On trying to retrieve my parcel , yodel ignored my sender for two days !!. Taking the situation into my own hands, I tried ringing the help line which is useless!! Just cuts you off after stating it’s returned to sender. I tried the web chat , after being told it was returned to sender, then got cut off yet again . After another attempt contacting the web chat I was told it was the incorrect details even though they were the same details I gave the first and second time . Totally useless !!! My order has been resent by the sender using a different courier service . I will be reluctant to ever use yodel again !!!!!”

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Posted 2 years ago

“Delivered to wrong address even though my address is very easy to find. Now I'm spending time struggling to retrieve it from the house it was wrongly delivered to.”

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Posted 2 years ago

“Where to start? Parcel delivered to god know's where... And despite days of trying to find out what happened and still no parcel, and 3 days of broken promises from the live chat team, still no parcel and no idea of when it will come.. Do not trust a word their support team says - they just read from the script and hope you will give up and go away... £4.50 for a rubbish service from a rubbish company... I don't necessarily blame the drivers - they are probably paid peanuts and expected to deliver too many parcels in a single shift.. its a corporate culture issue.”

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Posted 2 years ago

“I know it’s Christmas but you’ve had my next day delivery which I paid £7 for ! For 2 weeks now! And I’ve waited patiently for it ! To be lied to! You have never attempted to even knock on my door! I live in a terrace street and it’s quiet no excuse! Just pure incompetence”

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Posted 2 years ago

“Will never, knowingly, order again from a company who use Yodel as their delivery agents. Two Christmas plants overdue for delivery, one was supposed to come last Friday, the other on Saturday. At the moment, according to the app info, the are still sitting in the depot! Have 'spoken' to the Chat Line twice but all you get is their scripted text that you will get a two-hour window for delivery, some hope! I also tried their Customer Service number in the hope that I could talk to a human being but all you get is a Chat Bot who gives you options and then when 'she' runs out of them, cuts you off! If nothing arrives today I'm cancelling my order!@”

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Posted 2 years ago

“Avoid at all cost. I cannot express my unhappiness with yodel. "customer service" don't listen to customers questions, they will click the button and send the automatic reply, with apologies we do understand... no they don't My parcel is in on the road for days now. I paid but I cannot get it. I don't know how can i get that delivered at all and when.”

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Posted 2 years ago

“Avoid like the plague ! They do nothing but lie”

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Posted 2 years ago

“Terrible experience Still haven’t received parcel that i absolutely regret ever purchasing. If i k ew that this is so inflexible, would never order. And hope i will never have change to user yetel ever… for those who work, this is impossible. Or if you decide to travel to another city to collect it. I am at work, i cant stay to wait the whole day for that.”

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Posted 2 years ago

“1 star for this company is to high, 3 times they trying to deliver my parcel and every time message....sorry we missed you. This is a joke, drivers should be never employed never!!!”

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Posted 2 years ago

“Delivery to wrong address. Customer service put phone down. No accountability. Avoid.”

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Posted 2 years ago

“Yodel decided to 'hold my parcel at the depot' and not tell me. They then claimed this was 'done at the customer's request. I did not request it at all, and they refused to tell me where the request came from and even ignored the questions. Customer service told me repeatedly, including from a manager, that my parcel would be with me today. I got back in touch when that didn't happen and they said it would actually be tomorrow. they refused to address the fact that i had proof the agent and manager lied to me. The agents AND MANAGEMENT seemed quite happy with lying to me openly and in writing, and I still have no parcel. This company is appalling and their customer service even more so.”

Yodel 1 star review on 15th December 2023

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Posted 2 years ago

Yodel is rated 1.1 based on 7,008 reviews