Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,351 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

B Valladolid

Laura

313

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From national hub to local depot 13 hrs. From local depot to delivery (15 miles away) 106 hrs. Chat line answering from a script, same answer from 3 different advisors and not answering my simple question. Will avoid using again.”

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Posted 2 years ago

“4th day out for delivery and still... Nothing. Look at the attached foto. It speak by itself. Absolutely disgraceful. Thanks Yodel. U doing great job!”

Yodel 1 star review on 25th November 2022

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Posted 2 years ago

“I have only put one star as it doesn't allow you to rate it as zero. Parcel supposedly delivered to a person named Paul....hope he enjoys my pyjamas. No photo. No email to confirm where parcel left. Waiting for replacement parcel to be delivered today....no time slot so I guess that's another day wasted. Won't buy from anyone using Yodel as their cowboy delivery method ever again. No time given for delivery. I don't know who delivered my parcel to Paul. I don't know if item damaged as I didn't receive it. It was never delivered to me. Nobody from company has contacted me. Zero rating...as non existent service.”

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Posted 2 years ago

“Disgusting delivery company on countless occasions they have failed to deliver for the sheer fact they just can't be bothered! Always using the same excuse that failed to gain access to property which is a complete and utter lie! If you are expecting a delivery or having to send packages please avoid this company! A cowboy company in total shambles!”

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Posted 2 years ago

“Literally do not buy from companies that use yodel anymore! In the past year I've had 5x deliveries from yodel and had problems with 4 of them! Why are they so bad? Why do companies still use them? How are they still in business?!?!”

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Posted 2 years ago

“Absolutely appalling. Have had so many bad experiences with Yodel that unfortunately, I am now in the habit of asking online services which courier they use and if it's Yodel, it is unfortunately a deal-breaker and I can't bring myself to buy from them. Terrible customer service too.”

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Posted 2 years ago

“Delivered to wrong address Impossible to report it Absolutely god awful Hope they go bankrupt”

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Posted 2 years ago

“Dreadful service, supposed to have been delivered between 17 and 19 hours tracking it and was 5 minutes away and then was few miles away never delivered!! Delivered the following night just a very light tap on the door ( didn’t use the door bell) supposed to take a picture of it being delivered, if we hadn’t have heard, would have been out in the rain all night ( our else been stolen) Avoid!!!”

Helpful Report

Posted 2 years ago

“I wasn’t advised of the delivery in advance consequently I wasn’t in when the parcel was said to have been delivered. According to Yodel the parcel was left on the front steps which are open to passers by and Yodel considers that a secure location. No paper slip or text was left to advise me of the delivery which I only found out when I looked at the Amazon website. When I enquired I was told that an investigation had to take place. 48 hours later the predictable result of this investigation was that the parcel had been delivered and that I had to contact the supplier. Very poor service indeed.”

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Posted 2 years ago

“Like many of the reviews my parcel not delivered yet I was in house looking at the van at the end of my drive no card left driver just drove away suspect parcel was not on the van yodel emailed to say no one in lies all lies PS my ring video showed no one called just me standing at front door and van at the end of my drive pulling away .email today said it was on its way belive it when I see it will contact my supplier not to send future parcels with yodel”

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Posted 2 years ago

“Ordered an item and, hand up for my own mistake - I mistyped my postcode. No worries, Yodel contacted me advising they needed more info to post it and I updated the address by webchat on the 15th. Imagine my shock when I get an email on the 20th saying it's been returned to seller. Again I contacted yodel who reiterated, I didn't update my address. "It's on your website, time stamped 10:47 on 15th November 'thank you for updating the delivery details we'll get this to you soon'" Apparently that's an error as they have no record of my updated address, despite their website saying I did, and the chat log from the woman I spoke with saying she's updated it. I wish I could give you 0.”

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Posted 2 years ago

“Same as below - I have been waiting in ALL DAY for my parcel. I followed the driver's progress on the tracker and when it got to 1 stop before mine, I waited in the window. After a few minutes, I refreshed the tracker and the update said that the driver had tried to deliver and a card had been given.... no card given of course. AVOID!”

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Posted 2 years ago

“I haven’t received my parcel”

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Posted 2 years ago

“I haven’t received my parcel”

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Posted 2 years ago

“Absolutely awful! Was told delivery was today and didn't show up! Went on the chat and was told its not their fault they have delays and quote told me " I suggest you just have patience and wait another day" wtf??”

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Posted 2 years ago

“Worst delivery company EVER!!!! Yet again, Yodel lies!!! I have been waiting in ALL DAY for this parcel for my daughter. I followed the driver's progress on the tracker and when it got to 1 stop before mine, I waited in the porch. After a few minutes, I refreshed the tracker and the update said that the driver had tried to deliver and a card had been given. What a load of utter rubbish. Complete and total lies.”

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Posted 2 years ago

“They clearly lost my parcel and have done nothing to resolve it. Never use yodel”

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Posted 2 years ago

“They have now had my package for 4 days. They have twice lied to me about it being delivered today after they failed last night in the time slot given. On Web chat I was told someone had been at my door... I was in, I was at the time trying to contact them about where my package was. Oh, and the actual history of my package on their very own page (which I copied) makes it clear it was wasn't even in a van at the time! Awful service all round. Very unhappy with them. My hopes are after this I never have to deal with them again.”

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Posted 2 years ago

“Absolutely shocking two days running I was told a driver called and left a note which he never my neighbours seen him at the other end of the street and made no attempt to come to my door I will never use this service again as like many people I dont have time to sit around for drivers who ruin their customer service and have no pride in their job .shocking diabolical service”

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Posted 2 years ago

“if there is 0 i would give but obviusly… if there is 0 i would give but obviusly not possible. Hello, 3 days ago i supposed to receive my delivery it never showed up. Yesterday it supposed to be delivered but instead of that when i checked the tracking it seemed to be refused. I have been at work and never refused my parcel. I want to complain because it looks like your driver it doesn't take ID in order to know that is the correct person refusing the parcel. It has never been left any note or whatever from his behalf and i have been struggling from last night to understand should he attempt a 2nd time or what until today that i have updates on your tracking system that the parcel is sent to the sender. How is possible parcel to be refused if i wasnt there? How is possible to dont do ID check in terms to understand if thats the person who you bring the parcel to. Thats the worst company i have ever used and im so so dissapointed.... and more shocked im from your customer service team - Kimneilam Rose who wasnt able to help at all, he doesnt want me to provide me with phone number of complains or email address and just keep repeating that she gived to me the information i have been asking for. I never asked her what is the status because she keep sending me that i have to contact the seller and ignoring all my question how i can complain from the driver. I spend my saturday morning in dealing with THAT STUPID COMPANY. The worst delivery company i have been using”

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Posted 2 years ago

Yodel is rated 1.1 based on 6,351 reviews