Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,927 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting for more than 5 days, pathetic service.”

Helpful Report

Posted 4 years ago

“OMG I'm reading the reviews on this company and I'm 100% with all you who have experienced extremely poor customer service. I could write a novel on the mistakes they made after a simple booking for delivery of a new mobile phone has turned in to a nightmare. The delivery date was not suitable so I rescheduled and then had to work Nightduty last minute and had to rearrange the date for delivery again. The final date I'd scheduled I had worked a 12hr nightshift the night before, came home and stayed awake all day waiting for delivery of my parcel. It never came. I had to contact yodel through a useless system of web chat who cut you off if they think your complaining or don't give you time to type your message and they end the chat (people are not all secretarial typists. You cannot speak to any human beings within the company and the tracking system is just not correct. I ended up being awake 32hrs and still not receiving my parcel with my new phone. I informed Webchat I would not be home all day Thursday so they go ahead and re book re delivery for Thursday??? What is wrong with these people or is webchat a computer robot or a human with half a brain?? I called Virgin to inform them about yodel and that I'd still not recieved my phone and they were able to call directly to a human being at Yodel and they then transferred the call to me while I was still on the phone with Virgin. Unbelievable!!! Virgin gave me the phone number they used to contact an actual Yodel advisor to speak with and when I tried it myself it said number not in use??? On the Internet there is an email address to complain to the managing director called "Andrew Peeler". I emailed my complaint directly to him and the email came back not recognised. I'm still waiting today for my parcel and tracking had just shown that the driver is only 5 minutes away from my home, but he won't be here at my house till between 5-7pm and it says he also has 131 more parcels to deliver before he gets to me..... what a load of utter garbage. I'm now in the process of discussing this issue with the Ombudsman about the service and treatment of customers with company and please listen everyone out there..... don't ever use this company as its customer service is disgusting. This was my first time ever having to deal with this company and I've just read on the Internet that 2 years ago in a poll they rated 3rd worst delivery service in UK, but after the 4th poll results, its been rated the worst or of all the delivery services. 57% said they had a terrible ordeal dealing with this company and would never use again.... That percentage for me has just increased even higher and hope people steer well clear and use a reputable company you can trust. Hopefully the company with fizzle out and go bust. Now that would make me happy.”

Helpful Report

Posted 4 years ago

“I was informed that l would have to sign for my parcel. So l waited in patiently, and followed the tracking. I left a note of outside on my front door for the courier to press my 2 doorbells. To cut a long story short, l opened my door, the parcel had been left there. The driver didn't even bother the ring the bells, and l didn't sign for it. I was worried that someone could have stolen it, because it was worth £2,000 I was left feeling upset and angry. 👎☹️😠😡”

Helpful Report

Posted 4 years ago

“Parcel number JD0002230074011280 not delivered to the correct address. No answer from the address delivered to so just left in the garden. Parcel was opened.”

Helpful Report

Posted 4 years ago

“It is the worst company I have ever had to deal with. They charged me extra (a lot extra) for a next day delivery, and it has been a week and still there is no delivery. The customer service have no clue how to help, when it will be delivered. Basically the customer service has been given a script and they just copy paste answers from it. After a week of delay, they say they have delivered it, but the customer service cannot say where it was delivered, who accepted it or even a picture. So basically now they have lost the package. They are the most incompetent group of people I have ever had to deal with. Stay away and choose any other service”

Helpful Report

Posted 4 years ago

“My driver was a liar! we followed the delivery drop by drop and when we were the next delivery I went to the window and my wife went to the door to wait for him, nobody turned up, after a good amount of time I checked the progress, it said, sorry we missed you and the driver has left a card, no body came near and no card was left. I contacted customer support via computer, the only way I could speak to any one, and they were as much use as a chocolate tea pot, all they said was the driver will try again tomorrow, why couldn't they phone the driver! This company is a joke and from now I will let all my suppliers know not to use yodel when sending to me.”

Helpful Report

Posted 4 years ago

“If I could put no stars I would! Returned two packages to two different retailers via a parcel shop and Yodel have mixed them up. I am now being asked to pay again for one of the items as the retailer is saying that I haven't returned it. Absolutely Furious - will NEVER use this service again.”

Helpful Report

Posted 4 years ago

“Had a green card posted saying in porch. I dont own a porch . WTF”

Helpful Report

Posted 4 years ago

“Yet another "delivery" from Yodel saying delivered but not to my address. This makes 5, I wish companies would let you know eho will be delivering, I wouldn't buy from them if it was Yodel. Pictures of delivery showing layby somewhere, why is this acceptable”

Helpful Report

Posted 4 years ago

“I had two parcels delivered which contained porcelain figures out of the 5 items in there there was only one that wasn’t smashed customer services said they didn’t insure porcelain even though they took £10 of me for the insurance which they will not refund or compensate the driver must have used these parcels as a football absolutely disgusting company don’t ever use them they deserve to go out of buisness”

Helpful Report

Posted 4 years ago

“POOR DELIVERY SERVICE DISGRACEFUL CUSTOMER SERVICES. Item showed delivered , then changed to left on porch , I had been sat home waiting on the delivery and no such attempt or drop was made ,after contacting yodel customer services I was told the item WAS delivered ( basically calling me a lier ) we can see by GPS the driver was in your area at the time of delivery ,after contacting the seller to chase this up 48hrs later I received a copy of the photo that yodel customer services had to hand as proof of delivery ,, I was delivered to the wrong address. See pictures below address label and my house number is 46 you can see clearly the house number delivered too which is 200ft away from my location.”

Yodel 1 star review on 19th February 2022

Helpful Report

Posted 4 years ago

“My parcel has been lost or delivered to the wrong address by Yodel. I have spoken to two different people within an online chat (Vikram on Monday and Randhir on Tuesday). They both promised that I would hear back from Yodel within 24 hours, but I’ve heard nothing. Vikram told me that he knew my parcel had been delivered to a postcode “near” to mine, but not to my address. I am disgusted that I am being treated so badly. I want a full refund for my parcel immediately! `You are a disgrace Yodel! Lindy James”

Helpful Report

Posted 4 years ago

“Absolutely fuming... after waiting all day for delivery then at 9.12pm get an email saying my parcel had been delivered.. To who?? Not me!! Had around £100 worth of clothes in that package.. and no way of contacting driver after "delivery"”

Helpful Report

Posted 4 years ago

“Worst delivery firm ,said delivering on Saturday they had delivery address as we changed it had conformation it had been updated on Friday evening said delivery on Saturday didnot arrive Monday got in touch they said delivery address hadn't been updated it is still in local depot been there since Friday depot is only 10 mins away asked if I can collect it they said Wednesday what a rubbish firm they lie and wouldn't use them myself very poor”

Helpful Report

Posted 4 years ago

“Out and out liars delivery driver lied saying they had been delivered to an address a mile away driver expects me to chase this up myself i can't as i am housebound and his mobile number doesn't answer time to take this a little further as yodel aren't interested”

Helpful Report

Posted 4 years ago

“For the 4th time now I have paid for Next Day Delivery and they haven’t delivered the next day! Absolutely shocking, don’t charge for a service you cannot provide. The tracking system says “Sorry there is a short delay”, no other information. Try to contact one of their customer services and they are always busy. People use Next Day because they need the items THE NEXT DAY. Otherwise they wouldn’t pay it. I never experience any of these issues with other delivery services, as soon as I see my supplier has chosen Yodel my heart sinks as I know it’ll be late, and I’m always right!”

Helpful Report

Posted 4 years ago

“Awful. They don't even deliver to our whole business park (my biz address) and always state 'refused at door' at my home address when they didn't even turn up AND I have a 'safe place' set. A bargain basement courier - avoid them and ANY online firm that uses them - nobody needs the chaos, chasing on refunds or lost orders, and hassle.”

Yodel 1 star review on 11th February 2022

Helpful Report

Posted 4 years ago

“Never arrived.”

Helpful Report

Posted 4 years ago

“Parcel lost. Sender needed to send another using different Courier service.”

Helpful Report

Posted 4 years ago

“Rubbish said at 3pm was 22 stops away at 5pm is a delay now 9pm still no parcel and guess what all contact options now closed waited all day for nothing”

Helpful Report

Posted 4 years ago

Yodel is rated 1.1 based on 6,927 reviews