Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,349 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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B Valladolid

Laura

312

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company which is run by cowboys! First time using Yodel and I am afraid it will be the last. Posted my parcel via 2 day option and the recipient has still not received it 2 weeks later! Tracking shows delivery attempt made when in actual fact there was none as recipient was home and no card was left. The Web chat and customer service advisors are useless and uncooperative! They seem to be based in India Instead of addressing your issue they respond with scripted messages. 2 weeks later they have no clue where my parcel is and why it has not been delivered! Very disappointed with this company and lack of customer service provieded. Should have stuck with Royal Mail!”

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Posted 2 years ago

“Absolutely rubbish, said that they would deliver between 19:00-21:00 and never did, then two days later said it had been delayed.. 4 days later it's saying at depot.... So I asked to leave with neighbour... Then no updates or anything. Utter rubbish. Happened to my partner recently.. they have never got a delivery right to date...”

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Posted 2 years ago

“Totally pathetic company. Items dispatched and took 4 days to reach National Hub. Another 3 days and still at National Hub. Not acceptable in this day and age”

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Posted 2 years ago

“online says delivered but where to not to my address not the first time i,ve complained but obviously to no avail obviously management are incompetent and therefore reflects on those who supposedly deliver If I could leave a minus score that would still be too high”

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Posted 2 years ago

“Yodel,you are worse than Evri.Couriers are lazy and incompetent, my parcels were left in lobby? Ie.on the ground floor of our communal area. Courier claimed to have delivered to the customer 🤣My flat is on the 1st floor,blue door.Parcels were stolen and I am out of pocket! Their reply was useless too,we will educate our couriers? Amen to that!”

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Posted 2 years ago

“If I could leave no stars I would. Didn’t knock or used ring just shoved a card through saying back to depot. Even asked to leave with neighbour which they couldn’t be bothered with if I wasn’t in. Which I was ! Do not use !!”

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Posted 2 years ago

“Parcel was agreed and due on 17th May. Parcel was at the depot on 16th May and no update since then. Used chat line who could not provide ETA and suggested that I used app for tracking???. I had to contact the retailer for either replacement or refund. Retailer has now started a return with Yodel. Don't understand why retailers use such a poor delivery service. Retailer sent a replacement on Friday before 12 and it's due for delivery by DVD today Saturday. Well done DPD and retailer. No stars and atrocious service from Yodel. Do not use if you have a choice.”

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Posted 2 years ago

“Package left at the store on the 12.05 but only picked up by courier on the 18.05!!!! It is night the Friday the 19th and still no delivery. Between the shop and my house is about 144miles if I would ask this to be delivered on foot it would take only 2 days, by bike 14 hours BUT by Yodel 8 days and still no delivery. The worst courier experience ever. How they still exists on the market is beyond my understanding ...”

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Posted 2 years ago

“Yodel is absolutely by far the worst company. They dropped thr cages at the main entrance of the building for people to steal them and that's what happened to my parcel. There's no number to speak to no one, no webchat, nothing!. Please, avoid Yodel. I don't know why they are still operating. They should be shut down.”

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Posted 2 years ago

“I ordered a pair of shoes that never turned up! The tracking info said “en route” but it stayed like that for days, I contacted live chat who kept telling me the tracking information was incorrect (not true). I contacted the retailer who found out that the parcel was actually lost. Live chat cannot help and customer service were also unhelpful. I don ‘t think I will order with a company who uses Yodel as their courier.”

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Posted 2 years ago

“Yodel have stolen my parcel 3 times because the first courier who came which must be only one in my area wouldn’t ring my buzzer to get in apartment block when I have a new born baby expected me to walk all the way to the gate and said it is not his job. When I got to the gate he drove off and he rang my number giving abuse and said good luck getting your parcel they have meant to deliver 3 times after this and the tracking changes to back to depot as they “ couldn’t find property” my item has been sent out by the company 3 times now as the delivery driver won’t attempt delivery”

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Posted 2 years ago

“The worst courier ever! Most of the time they don't even ring and attempt multiple deliveries.”

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Posted 2 years ago

“Avsolute garbage, the woman attempted delivery yesterday which I caught her and she wouldn't give it me because I didn't get to the door quick enough? What's that all about, said it'll be delivered next day and now it says on the app that it'll be another day, useless 🙄 what a pathetic company”

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Posted 2 years ago

“Wow! I have to download your stupid app, just to be able to have my package actually left on my doorstep, instead of having to sit by the door half a week for your delivery person, because you don't know how to deliver packages on the date you're supposed to? Very cool [cough] Go eat a bag of turds (that are delivered late)”

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Posted 2 years ago

“My parcel was dispatched on the 11th May.... Still waiting !”

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Posted 2 years ago

“Yet again let down by Yodel. They sent my parcel to the wrong Depot!!! Will never buy from anyone using Yodel delivery again”

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Posted 2 years ago

“They lie. Yodel just lie. When there is a problem delivering your package they use all the excuses. 'Sorry we missed you' when I'm sat at home waiting, or 'oh no, the van broke down', I've got a parcel that has been out for delivery now for 4 days. The customer services team are helpful, but just say the same thing every day. I know this parcel (of now dead plants) isn't coming, they know it's not coming. We all know it's not coming ....”

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Posted 2 years ago

“One of the very worst Companies I have had the displeasure to deal with. AVOID, AVOID, AVOID! There are other courier companies who behave with far more professionalism and competence”

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Posted 2 years ago

“Everything went wrong. I don't know why sellers keep using this courier. 9 times out of 10 you will NOT get your parcel with them. Customer service are useless too”

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Posted 2 years ago

“If I could I would not give this company a star as they are rubbish. I have been waiting 15days for my parcel to arrive contacted there Webb chat every day to be fobbed off.when I complained to Yodel the item was a Birthday present for my daughter I had to buy another. Yodel decided to send my parcel back today 12th of May return to sender but they couldn't deliver it to me. Know I will have to wait again until it is returned if so to get my money back for the item then wait again till it goes back to my bank if you ever think of using Yodel for sending your items think twice had been very stressful about this all they are such a rubbish company I have never seen a review to say they are not Rubbish There Customer services are all complete Lies!!!!!”

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Posted 2 years ago

Yodel is rated 1.1 based on 6,349 reviews