Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,349 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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B Valladolid

Laura

312

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After ages the tracking says delivered. Impossible given the fact I have a concierge 24/7 and nothing arrived Bunch of conwboys”

Helpful Report

Posted 2 years ago

“Shows delivered on tracking but wasn’t and I was in All Day . Why do businesses use this courier ??? The reviews are shocking”

Helpful Report

Posted 2 years ago

“Do not use this company tracking I worse than useless and parcels get stuck in their system and become overdue with no knowledge of when they will be delivered”

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Posted 2 years ago

“If zero stars was an option I would. Should have delivered my parcel Wednesday, driver ran into a delay no further update on tracking. Spoke to them via Web chat Thursday and told they would deliver my parcel that day, it didn't arrive. Spoke to them Friday assured my parcel was at the local depot and would be delivered that day, parcel never arrived. Spoke to them Saturday, they have lost my parcel and to contact the sender. Asked to make a complaint and a manager to call. Told the call would be within the hour, I'm still waiting. Absolutely disgusting service that fobs you off and lies to you. Why any company still uses them to send parcels is beyond me. Avoid at all costs!!!!”

Helpful Report

Posted 2 years ago

“Parcel supposed to be delivered on Wednesday- nothîng. Yodel app stated ‘Out for Delivery’ on Thursday morning. Since then, no update and no parcel. I spoke with Customer Services on Friday morning - ´very sorry sir, it’s on the van for delivery today’. Result: nothing delivered and app still stating ´Out for Delivery’ with Thursday’s date. I spoke again with Customer Services on Saturday - ´sorry it’s been mislaid- please contact your seller’. Not only does this company lose parcels, it waits until you contact them to tell you. Poor service- avoid .”

Helpful Report

Posted 2 years ago

“I have given Yodel glowing reviews in the past but I have been waiting for a parcel delivery for 5 days now tracking has not been updated from day 1 sender is making lame excuses for them because I suspect they know more than they are letting on I'm afraid this company has gone to pot sellers beware use other parcel delivery companies if you don't want a bad reputation”

Helpful Report

Posted 2 years ago

“Chat busy -try again!! No option to choose for delivery or locate where parcel actually is”

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Posted 2 years ago

“Items get stuck miles away and all you get is empty promises about when they'll deliver. Waste of time.”

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Posted 2 years ago

“Is less than 1 star an option? Tracking didn't give updates, driver didn't respond to calls or text, driver didn't leave calling cards. Customer service were the opposite of helpful. Advised for 2 days I would get my package that day, and then told I would have to collect from my local depot, a 50 mile round trip. Hardly local! Please use ANY other delivery service, even carrier pigeon would be more efficient”

Helpful Report

Posted 2 years ago

“I was not at home when Yodel attempted to deliver my items. Yodel left a card which stated on it that they would deliver the next day. Needless to say they didn’t. The Amazon site shows that the items have been delivered while, at the same time, Yodel claim that the items are in their depot. I contacted Yodel on the third available delivery day and was told that I’d ‘probably’ get them that day - I didn’t. It’s now the fourth day and there’s still no sign. No surprise that they are rated ‘one star’ and that they have only a 2% recommendation rating. Very poor service.”

Helpful Report

Posted 2 years ago

“To best help future customers I suggest not using Yodel. Failed to deliver on 3 separate occasions and offered different and conflicting excuses. Some or all of which cannot be factually accurate, or to put it another way, are untrue. Apparently I can’t complain because they are complaining internally. As it’s internal they won’t tell me the outcome. Overall not worth the one star I’ve given them”

Helpful Report

Posted 2 years ago

“Unable to find my house. Only three houses at the postcode! Goods are persishable and i was actively monitoring the delivery. Therefore, when it reached my slot and the driver didnt appear i went straight on to contact Yodel. It took me 45 minutes to get through and nothing they can do now but will deliver tomorrow. I politely explained that the house is in the same spot tomorrow, so if they couldn't find it today, how are they going to find it tomorrow. Peobably just a coincidence it is a Friday, the sun is out - surely the driver doesn't just want to finish his round as quick as possible.”

Helpful Report

Posted 2 years ago

“Parcel was delivered to a wrong building a few days ago, even the picture the driver took was at a different location. Contacted them and they said the driver cant give out information and said they cant do anything but speak to the seller for now because driver said he delivered it to my address. Got my parcel 5 days later because the reception at the wrong building contacted me and said they have my parcel.”

Helpful Report

Posted 2 years ago

“They left a card....so far so good but getting in touch with them is impossible....on line chat is too busy to accept any chat and all of the options say 'unavailable' what is the point? They are at best woeful! If a supplier is using them to deliver then... Don't use the Supplier!”

Helpful Report

Posted 2 years ago

“Had 3 parcels not delivered by Yodel one was last year and 2 last week . Customer services have not bothered to reply to my last email . The parcels were not delivered to my door . Not even worth giving them 1 star”

Helpful Report

Posted 2 years ago

“Parcel said out for delivery waited in for it to not be delivered then the next day it said it’s in the depot so my parcel has gone missing no way to contact them live chats never work and the number provided is £6 to connect then costs you every minute absolute scam they deserve to be shut down .”

Helpful Report

Posted 2 years ago

“Paid for next day delivery but the packages where split and they delivered one by one each following day. With 3 arriving next day and 2 arriving a day late. The driver made note 'they couldnt find my address' after successfully delivering one of two packages which were already arriving late. Yodel has very poor customer service, they are unable to attempt to help you and can only quote the website tracker. I made Yodel aware of the 'mistake' of the driver immediately after the driver drove away with the second parcel, Yodel's customer services accepted this mistake as i have described it here however no help was offered, only another attempted delivery the following day. It is my problem, i have to wait. It is the shops problem, they refunded the next day delivery cost. Yodel absolves themselves of any duty to deliver packages timely or provide customer service. Yes Yodel delivery parcels, Yes Yodel have customer service. Yodel appears to offer a service which is below what I would expect from a domestic courier especially for high value goods and/or priority/express delivery because they are negligent in their planning and practice to deliver parcels at this level.”

Helpful Report

Posted 2 years ago

“Awfull beyond belief Deliveries that did not happen, calling cards not left impossible to be able to contact them”

Helpful Report

Posted 2 years ago

“Liars claim i was out left a card wtf video doorbell wow no card SO SO DONTUSE THEM I LOST MY MONEY !!!!!!!!Liars”

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Posted 2 years ago

“Waited in all day for a collection It will be over twelve hours soon. Tracking is garbage, and the couriers are never on time, ever. Always either deliver to incorrect place, or do not collect goods. Either way extremely poor time keeping”

Helpful Report

Posted 2 years ago

Yodel is rated 1.1 based on 6,349 reviews