Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,408 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,408 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

B Valladolid

Laura

313

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“awful, ordered next day delivery and predicted to come two days after i delivered, then the delivery driver didn’t knock or ring the door bell when i was in or give me a note telling me what would happen with my package and can’t get until monday because they don’t open on sundays”

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Posted 1 year ago

“Absolutely the worse delivery company ever!!!!”

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Posted 1 year ago

“Was due a delivery today 1/09/23 item was 1 stop away failed to deliver did not even try.Customer service is rubbish, have got back in contact with firm I ordered from want a refund.Yodel is not a good delivery service drivers are proper lazy.”

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Posted 1 year ago

“Blatant lies from the courier on 2 occasions, no attempt was made to deliver my parcel ! Live chat equally as useless!”

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Posted 1 year ago

“I called the costumer service literellay just now, after 7:00 minutes of waiting someone pick up she said her system is not ready and wait in the line, I terminated the call coz it’s already 10:26 minutes and still she didn’t talk. How could you pick up a call and said you are not ready? I had a missed delivery notice left at my door, no number to call and when I went online as it advised, you can’t choose either leave in a safe place, or pick up in stores though they’ve given 3 shops near so I can pick up with. I changed my delivery to a neighbour but still another card came in and it says missed delivery. It’s like we are joking.🥹”

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Posted 1 year ago

“Totally incompetent and unreliable, misleading and deceptive, almost guaranteed to delay your delivery by at least 3 days (often longer) or somehow inexplicably "lose" it. I will never order again from any website that uses this disgracefully bad company, which has been officially voted UK's worst courier service for nearly a decade! Why does any company still use them?”

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Posted 1 year ago

“Absolute rubbish! Tracked delivery to 1 drop before mine, van showing round the corner on map. Then hey presto, sorry couldn't deliver today, and parcel somehow back at the depot. Do not use under any circumstances”

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Posted 1 year ago

“Damage parcels and refuse to give you money back. Absolutely disgusting company I will never use yodel again they either don't turn up or they break your parcels”

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Posted 1 year ago

“No customer service, late delivery poor service in general hope I never have a parcel delivered by this company again”

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Posted 2 years ago

“The only courier I know who consistently fail to ring my doorbell and just post through the letterbox of the block or place in the lobby. I've had parcels go missing, presumed stolen by the courier or one of the dozens of people who enter or exit the building. Sorting this out through Live Chat is tiresome in the extreme and ultimately the seller will compensate, which is very unfair. From now on I'll ask sellers which courier firm they use before committing to a purchase. Absolute cowboy firm ...oh the irony.”

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Posted 2 years ago

“Worst delivery company!! State parcel will be delivered but then it goes missing and never gets delivered my local driver is the worst”

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Posted 2 years ago

“Very bad service. I have been waiting for my delivery since 9:30 am but it's 5:55 PM now but no signs of the parcel other than it's with the driver. Do not use this service.”

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Posted 2 years ago

“They never deliver to the right address even though the correct address is clearly written on the front of the parcel. This leaves you hunting around for your parcel elsewhere. Customer service is useless too they do not want to help or tell you where your own parcel is that you have paid for. They send templates instead of treating each customers case individually. This leaves their replies with no relevance to your issues whats so ever. You can not raise a formal complaint either. Yodel will carry on not delivering parcels to the correct address and dumping them wherever. Such a disgrace! Avoid them at every cost! Otherwise its a waste of your time and money on your purchases that you do not receive and their customer services will not help you. Worst service I have ever received from a company, how are they still going!”

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Posted 2 years ago

“Ordered through Click and Collect to a local store which Yodel claim refused to accept parcel. They claim they tried again the following day and once again store refused to accept. The timeline suggests the delivery attempt was one minute before it was checked back into depot!!!! Not possible, even by jet plane! Then parcel returned to sender as it hadn't been collected!!! Couldn't get through on phone and chat feature rubbish!! Avoid!!!!”

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Posted 2 years ago

“Another delivery dumped on the door step and the driver felt it was beneath him to ring the door bell. Lucky we were in. Clearly no point providing safe delivery instruction because your delivery drives clearly don't give a stuff. Honestly don't known how your clients Reston your services...”

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Posted 2 years ago

“Yodle – the Internet Explorer of delivery world! Hermes and Royal Mail next to them are laser sharp and light speed fast”

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Posted 2 years ago

“I ordered a NEXT DAY delivery from Argos, and almost a week later I'm still STILL waiting! Phoned Argos and they said Yodel told them my address was ' incomplete' - which is utter BS, because I ordered something else from Argos last week and it arrived within hours the same day! Confirmed my address was not incomplete with Argos, and Yodel said they updated my details but it would take another 24 hours for their systems to update! More BS! Then they told Argos they would send me a confirmation email with a new delivery date and time, and/or call me to confirm - surprise surprise, still no email and still no call!! Seriously, do NOT use this courier service - no problem with Argos, but Yodel are about as much use as a chocolate teapot!!”

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Posted 2 years ago

“Customer service doesn't care, drivers phone is off and parcel goes from out for delivery back to depot. Absolute joke. Avoid these clowns to safe yourself time and stress”

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Posted 2 years ago

“This is the worst service I have ever seen at home waiting for my parcel from them it did not turn up. Yodel sent me a message that my parcel was delivered to number that don't exist they have my address as door 8 but they delivered at door 109 our number goes to 28 I am really upset. All yodel can do is send me a message that it was delivered to 109 so should get in touch with the company I bought the item from. There is no 109 where am leaving if the person has come where I am living they know that the flats only goes to 28 not reliable very very poor service.”

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Posted 2 years ago

“They buzz my intercom but didn’t deliver my parcel and when I checked the status they have they delivered but they Did not. Disgusting thieves”

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Posted 2 years ago

Yodel is rated 1.1 based on 6,408 reviews